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Insurance Client Success Manager Jobs in Columbus, OH

Forge Biologics

Client Relations Manager

Columbus, OH · On-site

Success in this role is measured by client satisfaction, retention, and the expansion of client ... Health from day one * Health, dental and vision insurance start your first day - with 90% of ...

Forge Biologics

Client Relations Manager

Columbus, OH · On-site

Success in this role is measured by client satisfaction, retention, and the expansion of client ... Health from day one * Health, dental and vision insurance start your first day - with 90% of ...

Softheon

Client Executive

Columbus, OH · Remote

$78K - $106K/yr

Client Success Job Location: Remote About Us Join us in revolutionizing healthcare! We build ... Requirements You Will Client Relationship & Issue Management * Develop and maintain a strong sense ...

Okta, Inc.

Customer Success Executive

Columbus, OH · Hybrid

You will report to the Regional Manager, Customer Success and be responsible for complementing Okta ... vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental ...

Payliance

Integration Specialist

Columbus, OH · On-site

This role partners closely with Account Executives and Client/Partner Success Managers to deliver tailored payment solutions to SMB merchants and partners-serving as the primary technical contact ...

Payliance

Integration Specialist

Columbus, OH · Remote

This role partners closely with Account Executives and Client/Partner Success Managers to deliver tailored payment solutions to SMB merchants and partners-serving as the primary technical contact ...

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Showing results 1-20

All JobsInsurance Client Success Manager JobsInsurance Client Success Manager Jobs in Columbus, OH

Insurance Client Success Manager information

See Columbus, OH salary details

$31.4K

$80.2K

$135.2K

How much do insurance client success manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for insurance client success manager in Columbus, OH is $80,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $95,600.00 per year, depending on experience, location, and employer.

What is the difference between Insurance Client Success Manager vs Insurance Account Executive?

AspectInsurance Client Success ManagerInsurance Account Executive
Primary FocusEnsuring client satisfaction, retention, and ongoing supportAcquiring new clients and managing sales processes
Work EnvironmentCustomer service, account management, client communicationSales, prospecting, client meetings
Required CredentialsInsurance licenses, customer service skills, industry knowledgeInsurance licenses, sales skills, industry knowledge
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, carriers

While both roles require insurance licenses and industry knowledge, the Insurance Client Success Manager focuses on maintaining client relationships and ensuring satisfaction, whereas the Insurance Account Executive emphasizes acquiring new clients and driving sales. Understanding these differences helps job seekers target the right roles in the insurance industry.

What are Insurance Client Success Managers?

Insurance Client Success Managers are professionals who act as the main point of contact between insurance companies and their clients. They ensure clients have a positive experience by addressing their needs, resolving issues, and helping clients understand their insurance products and services. Their responsibilities often include onboarding new clients, managing renewals, and identifying opportunities to upsell or cross-sell additional products. They play a critical role in maintaining client satisfaction and retention for insurance agencies.

What are the key skills and qualifications needed to thrive as an Insurance Client Success Manager, and why are they important?

To thrive as an Insurance Client Success Manager, you need a solid understanding of insurance products, client relationship management, and often a bachelor's degree in business or a related field. Familiarity with CRM software, policy management systems, and possibly insurance licensing are typically required. Exceptional communication, problem-solving, and empathy help build strong client relationships and resolve issues proactively. These skills ensure client retention, satisfaction, and effective delivery of insurance solutions in a competitive market.

How does an Insurance Client Success Manager typically collaborate with other departments to support client needs?

Insurance Client Success Managers work closely with teams such as underwriting, claims, and sales to ensure clients receive comprehensive and timely support. They often act as a liaison, communicating client feedback and requirements to relevant departments, and coordinating efforts to resolve issues or implement new services. This collaborative approach helps build strong client relationships and ensures that client concerns are addressed promptly, contributing to high satisfaction and retention rates.
What are popular job titles related to Insurance Client Success Manager jobs in Columbus, OH? For Insurance Client Success Manager jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Insurance Client Success Manager jobs in Columbus, OH look for? The top searched job categories for Insurance Client Success Manager jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Insurance Client Success Manager jobs? Cities near Columbus, OH with the most Insurance Client Success Manager job openings:
Insurance Client Success Manager jobs near you
Client Service Manager - Real Estate Insurance

Client Service Manager - Real Estate Insurance

Hylant

Dublin, OH • Hybrid

Full-time

Posted 19 days ago

Hylant rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 260 rated insurance

Job description

The Opportunity: 

Responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for real estate clients resulting in client retention while building long term relationships with our clients. Target Book of Business:  $750K - $1.5MM in the mid to large market commercial space 
In This Role You Will Execute On: 
  • Serve as the lead service contact to clients for assigned book of business. This includes oversight of all client service needs and ensuring support team engagement including responsiveness, deadlines and escalation needs.
  • Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.
  • In collaboration with sales staff, direct onboarding of new clients ensuring client files and agency management system information is thorough and accurate.  
  • Maintain a 96% or higher client retention ratio while also consistently working to pursue opportunities for growth within the existing book of business.
  • Maintain and enhance relationships with clients, carrier partners, vendors, internal teams and other stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.
  • Support business growth through account rounding efforts; assess business and human capital to identify risks or gaps in coverage; identify, design, communicate and implement cost effective Property and Casualty solutions to cover risk appropriately.  This includes pre-qualifying, reviewing, identifying, and procuring coverages along with focus on gathering business intelligence and managing risk assessment.
  • Lead Client Engagement Strategy (CES) for assigned clients providing oversight and driving client engagement at a "best practice" level.
  • Serve as a back-up at all support levels as needed.
  • Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.
  • Perform other duties and special projects as assigned.

In This Role You Will Need: 

  • Bachelor’s degree business, insurance, risk management, or similar field of study. Equivalent combination of education and work experience may be considered.
  • Three (3) or more years of insurance client service experience.
  • Active Property & Casualty License
  • Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
  • CIC or CRM Designation encouraged
  • Excellent attention to detail, oral and written communication skills
  • Ability to work well in a team environment.
Why Hylant?
Since 1935, Hylant has been a family‑owned insurance brokerage built on relationships, trust, and a people‑first mindset. We believe great work is rooted in understanding people — our clients, our communities, and each other — and delivering thoughtful solutions that rise above the expected. 
Anything But Typical. Everything for You. isn’t just a message; it’s how we show up. It reflects a culture where people come first, careers are supported with purpose, and going above and beyond is the standard, not the exception. At Hylant, you’re more than an employee, you’re part of a team that treats one another like family and works together to make a meaningful impact.
Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.
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