Full Time Chatbot Tester Jobs Near Me

Job Title: Business Analyst
Location/ Work Structure: Onsite, Columbus, OH
Compensation: $57-$67/hour

Who we are:

Vernovis is a Total Talent Solutions company that specializes inTechnology, Cybersecurity, Finance & Accounting functions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest.

Customer Transformation supports the modernization of customer experience through improvements in processes, technology, and ways of working. This role partners with business leaders, subject matter experts, IT teams, and vendors to design and implement scalable digital solutions that enhance customer engagement and operational efficiency.

The position is responsible for business analysis, process improvement, requirements management, testing, and change support. Successful candidates are self-starters who thrive in fast-paced environments, embrace change, and are passionate about delivering exceptional digital experiences through web, mobile, and chatbot channels.

What You'll Do:

• Create and execute user acceptance testing (UAT) plans, scenarios, and test scripts.
• Develop project plans and implementation strategies in collaboration with cross-functional teams.
• Provide recommendations that improve customer experience, operational efficiency, and digital adoption.
• Support the implementation of omni-channel digital solutions across web, mobile, and chatbot platforms.
• Enhance self-service capabilities and improve customer interactions across digital channels.
• Partner with business, technology, and vendor teams to deliver customer-focused solutions.
• Gather, document, validate, and manage business requirements.
• Define future-state processes and identify opportunities to improve workflows and customer outcomes.
• Assess organizational impacts and support change readiness activities.
• Coordinate testing activities before and after deployments.
• Identify, document, and track defects through resolution.
• Validate that delivered solutions meet business and customer requirements.
• Facilitate collaboration among business leaders, subject matter experts, IT teams, and external vendors.
• Support stakeholder communications and user adoption throughout project lifecycles.
• Prepare and deliver updates, recommendations, and presentations for leadership and project teams.

What Experience You'll Have:

• Ability to understand and communicate technical concepts and digital operations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience working with cross-functional teams in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Visio.
• Experience supporting or managing customer-facing digital platforms, including websites, mobile applications, chatbots, or customer communication programs.

What Experience is Nice to Have:

• Passion for improving customer experiences through digital technology.
• Experience managing customer-facing software solutions.
• Project management experience.
• Utility, energy, or other regulated industry experience.
• Willingness to travel as needed to support program and project objectives.

The Vernovis Difference:
Vernovis offers Health, Dental, Vision, Voluntary Short & Long -Term Disability, Voluntary Life Insurance, and 401K.
Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.
Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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