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Planned Parenthood of Greater Ohio is seeking a mission-driven Medical Receptionist to join our team at our East Columbus Health Center.

Union Status: Bargaining Unit Position  

FLSA Status: Hourly, Non-exempt 

About the Role

The Medical Receptionist serves as the first point of contact for patients and plays an important role in creating a respectful, efficient, and welcoming health center experience. This position helps patients access care through accurate registration, scheduling, payment processing, and administrative support.

The Medical Receptionist works closely with clinical, billing, and operational teams to support patient flow and revenue cycle processes. This is an administrative and customer-service position and does not provide clinical care or assist with medical procedures.

The ideal candidate communicates clearly, stays organized, protects sensitive information, and provides compassionate, nonjudgmental service to patients from different backgrounds and lived experiences.

Why join our team?

Our Mission

We deliver innovative health care, education, and advocacy no matter what.

Our Core Values

• Accountable: We take responsibility for our actions and decisions 
• Adaptable: We embrace change and remain flexible and resilient 
• Collaborative: We work together, valuing diverse perspectives 
• Kind: We treat everyone with compassion and respect 
• Non-judgmental: We create a safe and inclusive environment 
• Solution-oriented: We each operate as champions who look for effective solutions to challenges 
• Strategic: We approach our work with a clear vision and thoughtful planning

What You'll Do

• Create a welcoming and respectful first impression for patients in person and by telephone.
• Help patients navigate registration, appointment scheduling, forms, payment information, and other administrative steps.
• Provide general information about services and connect clinical questions with the appropriate licensed team member.
• Accurately enter and maintain patient, insurance, funding, and appointment information.
• Explain applicable fees, collect payments, and support accurate daily financial reconciliation.
• Work closely with clinical, billing, and operational teams to support efficient patient flow and resolve administrative concerns.
• Protect confidential information and approach sensitive matters with professionalism, compassion, and without judgment.
• Use electronic health record, scheduling, and billing systems to support an organized and efficient health center experience.

Required Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to provide respectful, compassionate, and nonjudgmental patient service.
• Ability to exercise sound judgment, manage competing priorities, and work independently.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to analyze information, identify issues, and follow established procedures.
• Comfort using technology and the ability to learn registration, scheduling, billing, and electronic health record systems.
• Ability to work effectively with people from different socioeconomic and cultural backgrounds.
• Availability to work evenings and Saturdays based on health center needs.
• Commitment to Planned Parenthood’s mission, values, and service standards.

Preferred Qualifications

• Experience in a medical office, customer-service, reception, or administrative position.
• Experience in healthcare, social services, or a community-based organization.
• Experience using an electronic health record, scheduling system, or billing platform.
• Fluency in Spanish, Nepali, Somali, or another language needed within the position’s service area.

What We Offer

• Paid time off
• Paid parental family leave
• Medical coverage, with 90% employer-paid base plans for individual coverage
• Employer-paid vision coverage
• Dental coverage
• Employer-paid life insurance
• Employer-paid accidental death and dismemberment insurance
• Employer-paid short-term and long-term disability coverage
• 401(k) plan with an employer contribution of up to 4%
• Ten paid holidays each year
• Two floating holidays each year
• Financial incentive program for certified bilingual Associates*

Qualified Associates who demonstrate fluency in a needed language, including Spanish, Nepali, or Somali depending on the geographic service area, may receive a $1.00-per-hour differential following successful completion of the language assessment.

Equal Employment Opportunity

PPGOH is an equal opportunity employer. Employment decisions are based on job-related qualifications, experience, performance, and organizational needs. We do not discriminate against any applicant or Associate based on race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law.

We recognize that candidates may not meet every preferred qualification listed. If your skills and experience align with the role, we encourage you to apply.

Reasonable accommodations are available throughout the hiring process.