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Direct Line Jobs in Columbus, OH (NOW HIRING)

Leidos

Lead Transmission Line Engineer

Columbus, OH · On-site

We are seeking a Lead Transmission Line Engineer who will manage a collaborative and dynamic team ... Additionally, the candidate will direct a team of engineers that regularly perform engineering ...

Drive Direct

Main Line Service Technician

Columbus, OH · On-site

$15.75 - $18.25/hr

Description: As a Service Technician , you have an immense amount of discipline for fine details, and you regularly practice consistent follow-through in your daily work. You appreciate clear ...

Toyota Direct

Main Line Service Technician

Columbus, OH · On-site

$16 - $18.50/hr

As a Service Technician , you have an immense amount of discipline for fine details, and you regularly practice consistent follow-through in your daily work. You appreciate clear guidelines and the ...

Toyota Direct

Main Line Service Technician

Columbus, OH · On-site

$16 - $18.50/hr

Description: As a Service Technician , you have an immense amount of discipline for fine details, and you regularly practice consistent follow-through in your daily work. You appreciate clear ...

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All JobsDirect Line JobsDirect Line Jobs in Columbus, OH

Direct Line information

See Columbus, OH salary details

$9

$17

$24

How much do direct line jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for direct line in Columbus, OH is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $19.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Direct Line Customer Service Representative, and why are they important?

To thrive as a Direct Line Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a good understanding of insurance products, typically supported by at least a high school diploma. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer literacy are often required. Patience, empathy, and resilience are crucial soft skills for managing customer inquiries and resolving issues effectively. These skills enable representatives to deliver high-quality service, build customer trust, and uphold the company’s reputation.

What are some typical challenges faced by Direct Line customer service representatives, and how are they supported in overcoming them?

Direct Line customer service representatives often encounter challenges such as handling high call volumes, resolving complex customer issues, and managing stressful situations. To support them, Direct Line provides comprehensive training programs, access to knowledge bases, and ongoing coaching from team leaders. Additionally, representatives work within collaborative teams, allowing them to share best practices and seek guidance when needed. This supportive environment helps employees develop their skills and deliver excellent service.

What are Direct Line jobs?

Direct Line jobs refer to roles within Direct Line Group, a leading UK insurance company. These roles can range from customer service and claims handling to IT, finance, and marketing positions. Employees at Direct Line work to provide insurance products and services, primarily focusing on motor, home, and small business insurance. The company is known for its direct-to-consumer approach, meaning most customer interactions happen over the phone or online rather than through brokers. Working at Direct Line often involves a focus on customer experience, innovation, and teamwork.

What is the difference between Direct Line vs Customer Service Representative?

AspectDirect LineCustomer Service Representative
CredentialsTypically requires insurance licenses or industry-specific certificationsUsually requires high school diploma or equivalent; some roles prefer customer service experience
Work EnvironmentOffice or remote, focused on insurance or financial servicesCall centers, retail, or office settings across various industries
Employer & Industry UsageInsurance companies, financial institutionsRetail, telecommunications, banking, and other service sectors
Common Search & ComparisonOften compared for client interaction and sales rolesCompared for customer interaction and support roles

While both roles involve customer interaction, a Direct Line typically refers to a specialized insurance or financial services position requiring specific licenses, whereas a Customer Service Representative is a broader role across multiple industries focusing on general customer support.

Direct Line jobs near you
Infographic showing various Direct Line job openings in Columbus, OH as of June 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $36,267 per year, or $17.4 per hour.

Director, Engineering - Transmission Line

Quanta Infrastructure Solutions Group

Columbus, OH • On-site

Full-time

Posted 3 days ago

Job description

Job Summary:
Quanta Infrastructure Solutions Group is a leader in energy infrastructure solutions, and they are seeking a Director of Engineering for Transmission Line projects. This senior leadership role involves overseeing the planning, design, and implementation of transmission line projects while managing a team and ensuring compliance with regulatory and safety standards.
Responsibilities:
• Lead, mentor, and develop a team of engineers and technical professionals.
• Establish and maintain a high-performance culture, with a focus on continuous improvement and innovation.
• Foster a collaborative and inclusive work environment that values diverse perspectives and talents.
• Oversee the planning, design, and execution of transmission and substation projects, ensuring alignment with company goals and regulatory requirements.
• Develop project budgets, schedules, and resource plans, and ensure projects are delivered on time and within budget.
• Manage risks and resolve issues that may impact project scope, quality, and delivery.
• Provide technical guidance and expertise in the design and optimization of transmission and substation systems.
• Stay current with industry trends, technologies, and regulatory changes, and integrate best practices into the engineering processes.
• Ensure compliance with safety, environmental, and regulatory standards in all engineering activities.
• Contribute to the development of the company's strategic plans and objectives, particularly in the areas of transmission and substation infrastructure.
• Identify and evaluate new business opportunities, partnerships, and technologies that can enhance the company's competitive position.
• Collaborate with other departments, such as Operations, Finance, and Regulatory Affairs, to align engineering initiatives with broader business goals.
• Build and maintain strong relationships with internal and external stakeholders, including customers, regulators, contractors, and suppliers.
• Represent the company at industry forums, conferences, and regulatory meetings, advocating for the company's interests and promoting its capabilities.
• Other duties as assigned
Qualifications:
Required:
• Minimum of 15 years’ experience in the electric utility industry performing engineering related duties and/or management for high voltage electrical projects.
• Bachelor of Science degree (B.S.) or Graduate degree in Engineering from an ABET accredited university.
• P.E. license required.
• Proven track record of successfully leading multidisciplinary engineering teams and delivering complex projects on time and within budget.
• Strong technical expertise in structural, civil, electrical, or mechanical engineering, with a comprehensive understanding of engineering principles and practices.
• Expert knowledge of electric utility engineering and construction standards.
• Advanced knowledge of utility industry processes including scheduling, contracts, coordinating and managing all disciplines.
• Excellent business acumen and experience managing departmental budgets.
• Knowledge of process and procedures for project controls and estimates.
• Experience interpreting internal and external business issues, recommending best practices, mitigating risk and solving complex problems.
• Demonstrated experience supporting external customers.
• Excellent communication, interpersonal, and leadership skills, with the ability to collaborate effectively with internal teams, clients, and external partners.
• Demonstrated ability to develop and execute strategic plans, drive innovation, and achieve business objectives.
• Knowledge of relevant industry codes, standards, and regulations, including ANSI, ASTM, ACI, AISC, NEC, NESC, and others.
• Able to deal with ambiguity and ability to work independently, manage multiple tasks and determine priorities in a complex environment.
Company:
Quanta Infrastructure Solutions Group is a construction company that offers energy infrastructure solutions. Founded in 2017, the company is headquartered in Houston, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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