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Customer Service Representative Express Scripts Jobs in Columbus, OH

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Customer Service Representative

Delaware, OH

$15.25 - $20.75/hr

The Customer Service Representative (CSR) will perform all the daily transactional activities required for the customer (customer quotations, simple contracts, product returns and technical requests ...

New

UASA

Customer Service Representative

Columbus, OH · On-site

$15/hr

As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints.

UASA

Customer Service Representative

Columbus, OH

$15/hr

As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints.

Circle K

Customer Service Representative

Utica, OH

$14.75 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Ryan Consulting Group

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Customer Service Representative

Columbus, OH · On-site

$55K - $70K/yr

Customer Service Representative As a Customer Service Representative, you will provide exceptional support to customers while identifying opportunities to enhance service solutions and strengthen ...

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All JobsCustomer Service Representative Express Scripts JobsCustomer Service Representative Express Scripts Jobs in Columbus, OH

Customer Service Representative Express Scripts information

See Columbus, OH salary details

$9

$18

$26

How much do customer service representative express scripts jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service representative express scripts in Columbus, OH is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Customer Service Representative Express Scripts position, and why are they important?

To thrive as a Customer Service Representative at Express Scripts, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with pharmacy benefit management (PBM) systems, CRM software, and basic computer literacy are commonly required, and some roles may prefer prior healthcare or call center experience. Strong active listening, patience, problem-solving abilities, and the ability to remain calm under pressure are valuable soft skills in this position. These skills and qualities are essential for efficiently resolving inquiries, ensuring client satisfaction, and maintaining a positive company reputation.

What types of challenges might I encounter as a Customer Service Representative at Express Scripts?

As a Customer Service Representative at Express Scripts, you may encounter challenges such as handling a high volume of calls, navigating complex insurance or prescription benefit questions, and assisting callers who are experiencing frustration or confusion. You will often need to adapt quickly to policy updates, system changes, and evolving healthcare regulations. Resourcefulness and the ability to multitask are helpful, as you may collaborate with pharmacists, technicians, or other departments to resolve issues efficiently. These challenges can be highly rewarding for individuals who enjoy problem-solving and take pride in providing excellent service to members and healthcare providers.

What is a Customer Service Representative Express Scripts job?

A Customer Service Representative at Express Scripts helps members with their prescription medication needs by answering questions, resolving issues, and providing support over the phone or online. They assist with order processing, insurance inquiries, and benefit details while ensuring excellent customer service. This role requires strong communication skills, problem-solving abilities, and a patient-focused mindset.

What are popular job titles related to Customer Service Representative Express Scripts jobs in Columbus, OH? For Customer Service Representative Express Scripts jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Express Scripts jobs in Columbus, OH look for? The top searched job categories for Customer Service Representative Express Scripts jobs in Columbus, OH are:
Customer Service Representative Express Scripts jobs near you
Infographic showing various Customer Service Representative Express Scripts job openings in Columbus, OH as of June 2026, with employment types broken down into 1% As Needed, 72% Full Time, and 27% Part Time. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $37,764 per year, or $18.2 per hour.

Customer Service Representative

Capital City Appliance Service, Inc.

Columbus, OH

$15 - $20.25/hr

Other

Medical, Dental, Vision

Posted 15 days ago

Job description

Benefits:

Dental insurance

Health insurance

Vision insurance

As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Receive incoming calls in professional and courteous manner

Perform marketing and sales functions to sell additional work and earn business

Complete work orders, return customer calls, and respond to customer complaints

Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Minimum two years admin experience

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Positive Attitude

Team player who can work independently

Benefits: Benefits package vary by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

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