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Careforth

Supervisor, Contact Center

Columbus, OH · On-site

$51K - $64K/yr

Position Summary The Supervisor, Contact Center will report to the Manager, Contact Center and will supervise and support a team within the Contact Center, a centralized operational department ...

Richwood Bank

Contact Center Agent

Richwood, OH · On-site

$15.50 - $21/hr

Contact Center AgentAt Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally lives ...

Richwood Bank

Contact Center Agent

Richwood, OH · On-site

$15.50 - $21/hr

Contact Center Agent At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.  Have you ever wanted to work for a company that exceptionally lives ...

Richwood Bank

Contact Center Agent

Richwood, OH

$15.50 - $21/hr

Contact Center Agent At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally lives ...

Richwood Bank

Contact Center Agent

Richwood, OH · On-site

$15.50 - $21/hr

Contact Center Agent At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally lives ...

Kimball Midwest

Contact Center Associate

Columbus, OH · On-site

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a full time Contact Center Associate I for our Columbus, Ohio location. As a Kimball Midwest ...

German American Bancorp

Contact Center Agent

Whitehall, OH · On-site

$15.75 - $21.25/hr

Contact Center Agent Overview: As a ContactCenter Agent, you will be the first friendly person that greets clients onthe phone or online and assists them with their banking needs. This role offers a ...

Northwest

Contact Center Specialist I

Columbus, OH

Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services. Northwest Bank's Contact Center is open Monday through Friday 8:00 AM ...

Telhio Credit Union

Contact Center Service Agent

Columbus, OH · On-site

$15.75 - $21.25/hr

The Contact Center Service Agent is a convenient primary point of contact for our members. They are the voice of Telhio representing Telhio during all phone interactions. They create and maintain a ...

Telhio Credit Union

Contact Center Service Agent

Columbus, OH · On-site

$15.25 - $20.50/hr

Contact Center Service Agent Location: 330 Rush Alley suite 500 Columbus, OH Job Id: 1104 # of Openings: 1 Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) ...

SmartFinancial

Contact Center Agent

Columbus, OH · On-site

$17/hr

Join SmartFinancial: Empowering Insurance Agents with Cutting-Edge Technology Welcome to SmartFinancial, where our mission is clear: to drive growth and success for insurance agencies through our ...

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As of Aug 22, 2026, the average hourly pay for contact in the United States is $14.74, according to ZipRecruiter salary data. Most workers in this role earn between $10.58 and $17.31 per hour, depending on experience, location, and employer.

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A map of the United States highlighting the number of Contact job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Contact job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Supervisor, Contact Center

Careforth

Columbus, OH • On-site

$51K - $64K/yr

Full-time

Posted 8 days ago

Job description

About Us
A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.
Position Summary
The Supervisor, Contact Center will report to the Manager, Contact Center and will supervise and support a team within the Contact Center, a centralized operational department responsible for managing telephonic and virtual referrals for all Careforth programs. This individual will supervise a team responsible for the initial and ongoing enrollment of care recipients and caregivers into Careforth Programs. This broad function includes customer service, eligibility verification, credentialing, information and referral services, data integrity, and other support services.
What You Will Do
  • Supervise a team of Contact Center Representatives to ensure eligibility of leads and referrals through review and documentation of demographic, clinical, and financial criteria
  • Coach, mentor, and develop staff to ensure departmental goals are met
  • Ensure adequate staffing and coverage is available to meet service level agreements; provide backup support as needed
  • Ensure contact center metrics are being met using phone system and Salesforce reporting tools
  • Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies
  • Serve as subject matter expert on referral requirements and process
  • Work proactively with the Careforth case management teams and applicable stakeholders regarding all referrals to maintain ongoing, positive working relationships
  • Collaborate with department leaders and manager to ensure that training materials and processes are effective and up to date; identify additional training needs or gaps as needed
  • Monitor, analyze, and report on key performance indicators (KPIs) within the Contact Center
  • Perform other duties as assigned

What You Will Bring
  • 3+ years of experience as a call center supervisor or similar supervisory position
  • 5+ years of experience with human services or healthcare for elderly and disabled clients preferred
  • Excellent problem solving, leadership, organizational, communication, and customer service skills
  • Tech savvy with knowledge of phone systems (e.g. inContact, Five9, etc.) and CRMs (e.g. Salesforce)
  • Ability to lead, coach, train, and mentor others and evaluate their performance
  • Working knowledge of Medicaid and related program/regulatory requirements
  • Ability to remain calm and courteous under pressure and navigate challenging situations
  • Proficiency with Microsoft Office and ability to learn new technology
  • Sales or consultative selling experience preferred

You'll Benefit From
At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits
The pay range for this position is $51,740- $64,594 The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.
#LI-Remote - Excluding CA and NY
Join Our Award Winning Team
Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.
Caregivers play a critical role in the future of healthcare-and so can you.
Apply now!
For more information, please visit www.Careforth.com.
Careforth is an Equal Opportunity Employer*
DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
*Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.
Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company's diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.

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