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Contact Jobs in California (NOW HIRING)

Independent Living Systems

Contact Center Agent

Madera, CA · On-site

$18 - $24/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Contact Center Agent

Oxnard, CA · On-site

$20 - $26/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Contact Center Agent

Fresno, CA · On-site

$18 - $24/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Contact Center Agent

Irvine, CA · On-site

$21 - $29/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

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How much do contact jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for contact in California is $15.29, according to ZipRecruiter salary data. Most workers in this role earn between $10.96 and $17.93 per hour, depending on experience, location, and employer.

What is the difference between Contact vs Customer Service Representative?

AspectContactCustomer Service Representative
Required credentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma; certifications in customer service preferred
Work environmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer and industry usageUsed across various industries for direct communication rolesCommonly used in customer service sectors
Search and comparison intentPeople looking for roles involving direct contact with clients or customersPeople seeking customer support or service roles

Contact roles focus on direct communication with clients or customers, often involving inquiries, scheduling, or information exchange. Customer Service Representatives specifically handle customer issues, complaints, and support, typically within retail or service industries. While both involve communication, 'Contact' is broader, encompassing various interaction types, whereas 'Customer Service Representative' emphasizes support and problem resolution.

What are the most commonly searched types of Contact jobs in California?

The most popular types of Contact jobs in California are:

What cities in California are hiring for Contact jobs?

Cities in California with the most Contact job openings:

Contact jobs near you
Infographic showing various Contact job openings in California as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $31,811 per year, or $15.3 per hour.

Contact Center Agent

Independent Living Systems LLC

Oxnard, CA • On-site

$17 - $22.75/hr

Other

Posted 8 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Contact Center Agent

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Contact Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Contact Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Contact Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Contact Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent's efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

  • High School Diploma or GED.
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience and technical knowledge including accurate data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.
  • Strong interpersonal and communication skills with the ability to engage with diverse populations.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Experience with Microsoft Office Suite
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member and provider inquiries in a professional, courteous, compassionate and empathetic manner.
  • Provide accurate, timely, and high-quality support through active listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
  • Maintain established standards for schedule adherence, attendance, quality, member and provider satisfaction, and performance (including average handle time, after call work time, and outreach targets).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.

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