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Client Processing Representative Jobs Near Me

Hibu

Client Services Representative

Columbus, OH · Hybrid

$15.50 - $21/hr

A Client Services Representative researches and resolves issues and concerns for clients and Sales ... A representative processes credit cards and ACH payments made during phone calls or as part of ...

Hibu

Client Services Representative

Columbus, OH · Hybrid

$15.50 - $21/hr

A Client Services Representative is responsible for answering calls from Client's and Sales ... A representative processes credit cards and ACH payments made during phone calls or as part of ...

GoodVets

Client Service Representative

New Albany, OH · On-site

$15.25 - $21/hr

Process payments and ensure accurate invoicing * Monitor the flow of patients and clients ... Client Service Representatives Have: * Availability to work evenings and weekends * Previous ...

GoodVets

Client Service Representative

Westerville, OH · On-site

$16 - $24/hr

Process payments and ensure accurate invoicing * Monitor the flow of patients and clients ... Client Service Representatives Have: * Availability to work evenings and weekends * Previous ...

GoodVets

Client Service Representative

Columbus, OH · On-site

$16 - $24/hr

Process payments and ensure accurate invoicing * Monitor the flow of patients and clients ... Client Service Representatives Have: * Availability to work evenings and weekends * Previous ...

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How much do client processing representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for client processing representative in the United States is $26.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $34.13 per hour, depending on experience, location, and employer.
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Client Processing Representative jobs near you
A map of the United States highlighting the number of Client Processing Representative job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Client Processing Representative job openings in each state, with California having the most at 2 and Hawaii the least at 0.
Client Services Representative

Client Services Representative

Hibu

Columbus, OH • Hybrid

$15.50 - $21/hr

Other

Posted 18 days ago

Hibu rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

14th of 50 rated marketing agency

Job description

A Client Services Representative researches and resolves issues and concerns for clients and Sales related to all Hibu products.   A representative provides accurate information regarding company products and processes, partners with clients and Sales to resolve claims, and works to retain clients by reselling product value when appropriate.

A Client Services Representative is responsible for answering calls from Client's and Sales regarding any billing-related concerns the Hibu Support team is unauthorized to handle.  A representative processes credit cards and ACH payments made during phone calls or as part of claim resolution.  A representative must ensure all clients' account information is accurate and updated when necessary.  Clients' information is vital as it directly impacts clients' billing and financial reporting.

Additionally, a Client Services Representative may handle special projects or additional tasks as assigned by management.

Primary Responsibilities:

  • Handle appropriate calls as one-call resolutions to increase client satisfaction.
  • Must be knowledgeable of Hibu processes and policies.
  • Handle incoming phone calls from clients, other departments, and sales, regarding claims, payments, or other general inquiries. Must maintain department service level expectations.
  • Conducts a thorough investigation into every claim concern.
  • Process advance payment deposits and customer payments via credit card transactions and ACH transactions.
  • Research clients' billing issues and take any specific action required as well as ascertain why the problem occurred.
  • Resolve inquiries in a timely manner, adhering to department specific standards.
  • Initiate refund requests for clients due to overpayments, credit adjustments, or misapplication of payments. May handle refund requests from other departments.
  • Must get appropriate approvals following the Client Services Authority Levels.
  • Handles miscellaneous duties as required.

Competencies / Critical Skills:

  • Knowledgeable of Hibu processes and policies.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and multi-task.
  • Strong resolution & negotiation skills.
  • Excellent organizational skills and must be detail oriented.
  • Client for Life mentality - must be able to balance client satisfaction vs. company revenue impacts.

Experience, Qualifications, Technical Requirements, Education:

  • Minimum of 2 years' billing and/or client facing experience preferred.
  • Microsoft (Excel, Word, Outlook).
  • Strong communication skills, verbal and written.
  • Strong analytical skills.
  • Ability to prioritize without direct supervision.
  • Excellent customer service skills.

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