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The Administrative Assistant Front Desk position is under the direction of the Public Service Director. This position acts as main point of contact for City Hall, greeting visitors, answering phones, accepting deliveries, and providing excellent customer service to our citizens.

Under the direction of the Public Service Director, the Administrative Assistant Front Desk will perform a variety of complex administrative functions involving the use of independent judgment and personal initiative; assist with projects as necessary. This position acts as main point of contact City Hall, greeting visitors, answering phones, accepting deliveries.

Examples of duties include:

• Providing excellent customer service to citizens, businesses, department staff, and/or city employees regarding various issues. Exercises independent thinking while providing office support for the department; responds to inquiries and complaints or directs to appropriate person/department; prepares and maintains records and files; prepares reports.
• Effectively communicates both orally and written with members of the public, staff and elected officials. Creates phone greeting and signage for Holiday closings and events to notify the public.
• Performs a variety of clerical/secretarial tasks for various Service departments/offices; fills in for the Service Director Administrative Assistant; receives, distributes incoming mail; prepares routine forms; orders office supplies; types correspondence, takes/processes payments; writes receipts.
• Provides administrative support; answers and screens incoming phone calls; relays messages and/or important information; types a variety of complex reports and materials; conducts research; compiles data.
• Prepares and maintains confidential correspondence/reports and files; keeps files current as they relate to each meeting; performs non-routine administrative tasks; independently formulates decisions/judgments involving non-legal interpretation of department policies and procedures relating to service department work. Prepares correspondence and reports to carry out other assignments; organizes meetings; inventories, orders and maintains office supply budget; responsible for reporting resident complaints and distributes to correct department or resolve it.
• Assists with budgetary functions (i.e. encumbering monies appropriated by Council, paying invoices received, managing department accounts); process mowing and nuisance invoices and maintain files to support submission to County Auditors (Franklin, Fairfield and Licking). Follow up and research information on vacant property Registration.
• Assist with planning of the Community Clean Up event or other projects as assigned.
• Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
• Assists the Director Public Service with the annual street maintenance program, sidewalk replacement and leisure trail improvement projects.
• Regular, predictable, and punctual attendance is required.
• Performs other related duties as assigned

Typical qualifications include:

• High school diploma or GED or equivalent
• One (1) year experience or training in office practices and procedures.
• Typing a minimum of 30 words a minute and operation of a ten key calculator
• Prior municipal or academia experience preferred
• Notary Public commission or the ability to obtain one within six months of employment preferred
• Valid Ohio Driver's License and the ability to maintain insurability under city's vehicle insurance policy

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, health saving accounts, educational assistance, life insurance, short and long-term disability, 13 holidays, 1 personal day, vacation, and sick leave.