Call Center Workforce Management Analyst Jobs Near Me

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
Job Description Summary:
The UKG Consultant serves as a functional subject matter expert for UKG Pro Workforce Management (WFM), EZ Call, and related modules. This role focuses on business partnership, functional discovery, optimization strategy, training, and adoption, ensuring UKG solutions align with organizational needs and drive improvements in scheduling, timekeeping, labor management, and compliance. The UKG Consultant partners closely with HR, IT, Payroll, and operational leaders but does not perform core system configuration.
Responsibilities And Duties:
Functional Consulting & Discovery
Lead functional discovery sessions with operational leaders to understand workforce, scheduling, and labor management needs.
Translate business requirements into solution designs and functional recommendations for UKG capabilities.
Advise leaders on UKG best practices, system capabilities, and process standardization opportunities.
Optimization & Workforce Strategy
Analyze workforce processes and labor trends to identify opportunities for optimization, automation, and efficiency.
Partner with Workforce Management leadership to support initiatives related to overtime reduction, staffing efficiency, and scheduling effectiveness.
Recommend system-enabled solutions to replace manual workarounds and inconsistent practices.
Stakeholder Engagement & Partnership
Serve as a trusted advisor and liaison between HR, Payroll, IT, and operational leaders.
Partners with vendor teams (UKG and third parties) to support enhancements, issue resolution, and roadmap planning.
Support cross-functional alignment and adoption of standardized workforce practices.
Training, Adoption & Change Support
Develop and deliver training, education, and communication to support UKG adoption.
Create and maintain job aids and reference materials for managers and associates.
Guide clients through testing (UAT), deployment, and go-live, ensuring quality and seamless integration.
Deliver training to end-users and administrators and transition clients to ongoing support.
Support go-live readiness, stabilization, and post-implementation adoption efforts.
Support all new users with functional adoption (M&A, New Units, etc.).
Governance & Compliance Support
Support adherence to organizational policies, labor standards, and workforce governance guardrails.
Partner with Senior Consultants and leadership to ensure solutions align with compliance requirements.
Minimum Qualifications:
Bachelor's Degree (Required)
Additional Job Description:

• Degree in HR, IT, Business, or a related field; advanced degree preferred.
• 3+ years of experience supporting UKG Pro WFM or similar workforce management systems.
• Strong understanding of workforce operations, scheduling models, and labor compliance.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Ability to influence without authority and operate effectively in a matrixed environment.

SPECIALIZED KNOWLEDGE
Healthcare workforce management experience.
Experience supporting system optimization, adoption, or change management initiatives.
Familiarity with reporting tools such as UKG Analytics and Business Intelligence.
Strong presentation and training facilitation skills.
Work Shift:
Day
Scheduled Weekly Hours :
40
Department
HRIS Workforce Management
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment