1

At Semiconductor Jobs Near Me

... in semiconductor materials. Our superior products help customers introduce cutting-edge ... The Sales Engineer is responsible for maintaining and growing profitable sales at current and ...

Bechtel is building a semiconductor manufacturing plant in New Albany, Ohio. We are partnering with ... Communicate:  Is effective at adapting their communication style appropriately to their audience ...

Bechtel is building a semiconductor manufacturing plant in New Albany, Ohio. We are partnering with ... Is effective at adapting their communication style appropriately to their audience, providing ...

Bechtel is building a semiconductor manufacturing plant in New Albany, Ohio. We are partnering with ... Includes the right people at the right time.  • Problem Solve: Accurately assesses a ...

Bechtel is building a semiconductor manufacturing plant in New Albany, Ohio. We are partnering with ... Communicate:  Is effective at adapting their communication style appropriately to their audience ...

New

Account Executive

Heath, OH · On-site

$80K - $150K/yr

Sell solutions into industries like biotech, pharma, semiconductor, and manufacturing * Conduct ... High earning potential Why Work at Prudential Overall Supply? Competitive Pay - Your time and hard ...

Technician III - Facility

Grove City, OH · On-site

$35K - $45K/yr

Tosoh SMD, Inc. is a global leader in semiconductor materials. Our superior products help customers ... Competent at understanding of tools and test equipment. * Competent problem-solving ...

Electronics Tutor

Columbus, OH · Remote

$18 - $40/hr

Deep knowledge of semiconductor physics, diodes, transistors including BJT and MOSFET, amplifier ... Skilled at breaking down transistor circuit analysis, op-amp configurations, and digital logic ...

Bechtel is building a semiconductor manufacturing plant in New Albany, Ohio. We are partnering with ... Represents the company at all times with high moral standards and ethics.Specific to this position ...

Bechtel is building a semiconductor manufacturing plant in New Albany, Ohio. We are partnering with ... Ensures that Procurement operations at the project jobsite location function professionally and ...

Bechtel is building a semiconductor manufacturing plant in New Albany, Ohio. We are partnering with ... Represents the company at all times with high moral standards and ethics.Specific to this position ...

At least 7 years of experience in a manufacturing environment. Preferred Qualifications * Experience working in the electronics, semiconductor or semiconductor materials industry in a quality or ...

next page

Showing results 1-20

Customer Service Representative (Semiconductor)

Qnity

Delaware, OH

$15.25 - $20.75/hr

Full-time

Re-posted 14 days ago


Job description

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.

At Qnity, we're more than a global leader in materials and solutions for advanced electronics and high-tech industries - we're a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

Qnity has an opening position for a Customer Service Representative (CSR).

The Customer Service Representative is the interface between customers and our business to deliver exceptional service through the order-to-cash process. The Customer Service Representative provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives. This position will work with, but not limited to, supply chain planners, logistics team, market segments, other customer service reps, plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers' needs while maintaining quality standards. In addition, this position will focus on matching customer needs to the Qnity product offerings. Responsibilities include responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, and monitoring sales orders flow through the order fulfillment process. This position will also require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.

Core Responsibilities:

  • Manage customer orders through Customer Service work processes and systems.

  • Handle all types of customer orders, including indent orders and services invoicing requests.

  • Supports customers with coordination of returns when required, following Qnity's Return Policies.

  • Maintain a thorough knowledge of the businesses' products, businesses, applications, and service offerings.

  • Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence.

  • Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions.

  • Weekly participation in meetings with the Supply Chain team to analyze possible material delays.

  • Identify and deliver value added services. Proactively provide differentiated services to our customers by thorough understanding of our service offerings.

  • Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution.

  • Support commercial strategies with Qnity customers across multiple businesses.

  • Provide backup coverage as necessary.

  • Responsible for establishing and maintaining relationships with the customers.

  • Respond to sales team inquiries as: prices, stock, latest sales, etc.

Requirements:

  • Bachelor's degree or equivalent is preferred.

  • Develop proficiency as a Customer Service Representative.

  • Proven ability to build and maintain strong customer relationships.

  • Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers.

  • Ability to identify areas for improvement and escalate for change management implementation.

  • Excellent interpersonal and written communication skills.

  • Strong office skills. Salesforce.com experience is a plus.

  • Knowledge of the Order to Cash (OTC) transactions in SAP.

  • Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI).

  • Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management.

  • Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.

  • Logistics, operations, or manufacturing experience preferred.

#LI-RS1

Join our Talent Community to stay connected with us!

Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit ourAccessibility Page for Contact Information.

Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

We use Artificial Intelligence (AI) to enhance our recruitment process.