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17 Yai Customer Service Jobs Hiring Near You

YAI

Article 16 Scheduler

Manhattan, NY · On-site

$17/hr

... customer service experience; and * Ability to meet essential physical demands of position ... YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an ...

YAI

Article 16 Scheduler-10001

New York, NY · On-site

$17/hr

... customer service experience; and * Ability to meet essential physical demands of position ... YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an ...

YAI

Article 16 Scheduler-10001

New York, NY · On-site

$17/hr

... customer service experience; and * Ability to meet essential physical demands of position ... YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an ...

YAI

Medical Receptionist-10001

New York, NY · On-site

$17/hr

Strong customer service skills and professional manner. * Demonstrated time-management skills ... YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an ...

YAI

Medical Receptionist-10001

New York, NY · On-site

$17/hr

Strong customer service skills and professional manner. * Demonstrated time-management skills ... YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an ...

YAI

Medical Receptionist

Bayside, NY · On-site

$17/hr

Strong customer service skills and professional manner. * Demonstrated time-management skills ... YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an ...

YAI

Nurse Manager

New York, NY · On-site

Collaborates with Call Center Manager to monitor customer service, timeliness and resolutions ... YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an ...

YAI

Nurse Manager

New York, NY · On-site

Collaborates with Call Center Manager to monitor customer service, timeliness and resolutions ... YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an ...

YAI

Nurse Manager

New York, NY · On-site

Collaborates with Call Center Manager to monitor customer service, timeliness and resolutions ... YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an ...

YAI

Nurse Manager-10001

New York, NY · On-site

Collaborates with Call Center Manager to monitor customer service, timeliness and resolutions ... YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an ...

YAI

Nurse Manager

New York, NY

Collaborates with Call Center Manager to monitor customer service, timeliness and resolutions ... YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an ...

YAI

Nurse Manager-10001

New York, NY · On-site

Collaborates with Call Center Manager to monitor customer service, timeliness and resolutions ... YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an ...

YAI - Seeing beyond disability

$17/hr

Strong customer service skills and professional manner. * Demonstrated time-management skills ... YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an ...

YAI - Seeing beyond disability

Collaborates with Call Center Manager to monitor customer service, timeliness and resolutions ... YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an ...

YAI - Seeing beyond disability

Collaborates with Call Center Manager to monitor customer service, timeliness and resolutions ... YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an ...

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YAI Jobs Information

Do workers at YAI get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

Does YAI pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
40% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and April 2026.

At YAI, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between May 2025 and December 2025.

Is the health insurance from YAI affordable enough for their workers?

Most people say the health insurance costs are okay.
67% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between March 2025 and December 2025.

Do people get paid time off at YAI?

Most people get paid time off work.
78% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 40% of people with changing schedules find out their shifts one week or less ahead of time.
  • 40% of people with changing schedules find out their shifts two weeks ahead of time.
  • 20% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at YAI worry about hours?

Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.

Do YAI workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
67% report that they don’t have enough control over which shifts they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it for YAI workers to change shifts?

Some people find it hard to change shifts.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and November 2025.

How easy is it to get time off at YAI?

Some people find it hard to get time off.
38% of people report it’s hard to get time off.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and December 2025.

Do YAI managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.

Do jobs at YAI spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
43% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to take sick days at YAI?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at YAI feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at YAI get to take their breaks without interruption?

Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and December 2025.

Is it stressful to work at YAI?

Most people feel stressed out here.
73% of people say they often feel stressed out at work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at YAI enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at YAI recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get enough training when they start at YAI?

Most people got enough training when they started.
78% of people report they got enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people get support to advance at YAI?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people think YAI’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
64% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.

Do workers feel well informed about how YAI is doing?

Only some people feel well informed about how the company is doing.
40% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and February 2026.
What are the most popular job types at Yai?
    What are the most popular jobs at Yai?
    What are the most popular categories at Yai?
    Infographic showing various Customer Service job openings at Yai in the United States as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, and 35% Part Time. Highlights an 100% Physical job distribution.

    Article 16 Scheduler

    YAI

    Manhattan, NY • On-site

    $17/hr

    Full-time

    Re-posted 4 days ago

    YAI rating

    7.1

    Company rating: 7.1 out of 10

    Based on 13 frontline employees who took The Breakroom Quiz

    Job description

    If you are a current YAI employee, please click this link to apply through your Workday account.
    Key/Essential Functions & Responsibilities
    • Promotes and maintains the excellence of assigned YAI/CST and/or PHC Article 16 programs or functions by assisting with oversight and ensuring compliance of systems specific to scheduling.
    • Ensures a work environment that is free from harassment and discrimination.
    • Reviews referrals for insurance and program eligibility and/or manages referrals in registration through prioritizing, tracking and delegating based on need.
    • Tracks and monitors related PHC referrals from NextGen to and/or in IDX and manages tracking of referrals for scheduling or triaging, as required.
    • Provides Article 16 staff coverage, performing scheduling-related duties, as needed.
    • Works with supervisor to coordinate with appropriate clinical groups to manage related services/requests and availability of timeslots or ensure appropriate workflows and/or maintains caseload review in coordination with clinical supervisors.
    • Remains current with updates from fiscal department on eligibility and insurance and communicates to scheduling staff, as needed.
    • Involves family members and other stakeholders, including professionals, in the team process.
    • Fosters communication between relevant supports including those within the program, within the agency, and supports outside the agency.
    • May assist with generation of NextGen referral reports and reporting to appropriate managers.
    • May participate in Article 16 audit preparation.
    • Performs all related work, as assigned.

    Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)
    • High School Diploma/GED; and
    • At least two years of experience related to scheduling, admissions or similar area(s), including customer service experience; and
    • Ability to meet essential physical demands of position, including walking; using hands to finger, handle or feel objects, tools or controls; sitting and standing
    • Strong computer skills, including the ability to learn/use Workforce Management and Electronic Health Record (EHR) software to effectively carry out essential business processes
    • Interpersonal and problem-solving skills
    • Excellent phone etiquette
    • Well-developed writing skills
    • Great attention to detail
    • The ability to accept and apply feedback
    • Highly flexible personality type
    • Proficient in Microsoft Office Suite, specifically Word, Excel and PowerPoint

    Preferred Qualification Requirements (desired requirements beyond MQRs above)
    • Previous experience working with individuals with intellectual/developmental disabilities and/or in mental health discipline
    • Knowledge of OPWDD Article 16 eligibility requirements
    • Bachelor's degree in Health Sciences, Human Services or related area
    • Verbal and/or written fluency in Spanish

    Schedule: 9am to 5pm or 10am 6pm
    Pay rate: $17.00 per hour
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.
    To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.

    What YAI employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About YAI

    Sourced by ZipRecruiter

    YAI has been dedicated to providing innovative services for the intellectual and/or developmental disability (I/DD) community since its founding in 1957 at a time when institutional living was the norm for people with I/DD. Operating in New York State, northern New Jersey, and California, YAI has a team of over 4,000 employees and supports over 20,000 people of all ages in the I/DD community today.

    Industry

    Non-profits

    Company size

    1,001 - 5,000 Employees

    Headquarters location

    New York, NY, US

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