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51 Wsgr Customer Service Jobs Hiring Near You

Wsgr

Human Resources Operations Coordinator

Palo Alto, CA · Hybrid

$29.83 - $40.36/hr

Must be able to work in a fast-paced environment and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. * Ability to work independently as needed and to ...

Wsgr

Pricing Manager

Los Angeles, CA · On-site +1

Highly responsive with a customer-service mindset. * Strong delegation skills, with an ability to iterate work product with junior staff in a fast-paced environment while maintaining quality. * A ...

Wsgr

Receptionist

San Francisco, CA · On-site

$24.52 - $33.17/hr

Must be flexible and able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service * Ability to work independently and to carry out ...

Wsgr

Regional IT Coordinator

Salt Lake City, UT · On-site

$32.28 - $43.68/hr

Exceptional customer service skills and a professional demeanor. * Highly self-motivated, directed, with keen attention to detail and organizational skills. * Ability to work effectively both in a ...

Wsgr

Compensation Analyst

Boulder, CO · Hybrid

The successful candidate will have a strong customer-service orientation, have the ability to prioritize their work and provide responsive, accurate, and thoughtful support to many different ...

Wsgr

Compensation Analyst

Austin, TX · Hybrid

The successful candidate will have a strong customer-service orientation, have the ability to prioritize their work and provide responsive, accurate, and thoughtful support to many different ...

Wsgr

Receptionist

Los Angeles, CA

$22.07 - $29.86/hr

High school diploma or equivalent required; associate's degree or higher preferred * 2+ years of reception or customer service experience, preferably in a law firm or professional office environment

Wsgr

Pricing Manager

Boston, MA · On-site +1

Highly responsive with a customer-service mindset. * Strong delegation skills, with an ability to iterate work product with junior staff in a fast-paced environment while maintaining quality. * A ...

Wsgr

Pricing Manager

Palo Alto, CA · On-site +1

Highly responsive with a customer-service mindset. * Strong delegation skills, with an ability to iterate work product with junior staff in a fast-paced environment while maintaining quality. * A ...

Wsgr

Accounts Receivable Manager

$119K - $161K/yr

Must be able to work in a fast-paced environment and meet deadlines, while maintaining a positive attitude and providing exemplary customer service * Ability to work independently and collaboratively ...

Wsgr

Accounts Receivable Manager

Palo Alto, CA · On-site +1

$119K - $161K/yr

Must be able to work in a fast-paced environment and meet deadlines, while maintaining a positive attitude and providing exemplary customer service * Ability to work independently and collaboratively ...

Wsgr

Facilities Program Lead

Palo Alto, CA · Hybrid

$116K - $158K/yr

Demonstrate strong initiative and customer service orientation * Set priorities and meet deadlines * Competency with a variety of software including MS Word, MS Excel, MS Outlook, MS PowerPoint. Must ...

Wsgr

Pricing Manager

Salt Lake City, UT · On-site +1

Highly responsive with a customer-service mindset. * Strong delegation skills, with an ability to iterate work product with junior staff in a fast-paced environment while maintaining quality. * A ...

Wsgr

Pricing Manager

Austin, TX · On-site +1

Highly responsive with a customer-service mindset. * Strong delegation skills, with an ability to iterate work product with junior staff in a fast-paced environment while maintaining quality. * A ...

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Wsgr Jobs Information

Infographic showing various Customer Service job openings at Wsgr in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 15% Physical, 39% Hybrid, and 46% Remote job distribution.

Senior Client Service Manager, Client Experience

Wsgr

San Francisco, CA • On-site

$147K - $198K/yr

Full-time

Re-posted yesterday

Job description

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.

Position Overview

At Wilson Sonsini, we are committed to providing our clients with both exceptional legal counsel and a highly professional, responsive service experience. The Client Service team has a dedicated role in this mission by actively gathering client feedback and ensuring those insights lead to tangible improvements in how we work. We are seeking a Senior Manager to support the execution of our feedback program(s) and to help ensure that our administrative processes remain aligned with the evolving needs of our clients.

Reporting to the Director of Client Service, you will act as a primary architect of the client experience. Your role is to move beyond data collection, acting as the bridge between client sentiment and firm-wide evolution, driving change management and optimizing the onboarding lifecycle to ensure our service delivery is as agile as the innovators we represent.

Primary Responsibilities

  • With the Director of Client Service, assist in leading the firm's feedback ecosystem, orchestrating the end-to-end client feedback lifecycle, conducting traditional qualitative interviews and overseeing sophisticated survey programs to capture a 360-degree view of the client experience.
  • Translate raw feedback and interview findings into actionable service improvement plans. You will be responsible for deploying these changes directly at the client level and across internal administrative departments.
  • Utilize client insights to refine and overhaul the onboarding process, ensuring that new engagements are structured for immediate administrative and operational success.
  • Partner with Finance, IT, Legal Project Management, and other administrative leads to break down silos and modify internal workflows that create friction for our clients.
  • Assist with reporting and presentations by integrating feedback data into reports and presentations that reflect client insights in addition to firmwide service improvements.
  • Respond to high-level inquiries from attorneys and administrative departments, resolving complex service delivery issues or navigating them to the appropriate lead for handling.
  • Continually advise on and implement improvements to team operational processes to increase efficiency and enhance the standard of internal client service.

Qualifications & Requirements

  • Minimum of 7+ years of experience in client experience (CX), legal operations, or professional services management. Experience within an AmLaw 100 firm or a corporate legal department is highly preferred.
  • Experience managing direct reports and leading change management initiatives across multi-disciplinary administrative teams.
  • Bachelor's degree is required; a J.D., MBA, or PMP certification preferred.
  • Expert-level interviewing and presentation skills, with a proven ability to extract candid insights from executive-level stakeholders and influence internal partners.
  • Strong understanding of data analysis, CRM systems, and how to use qualitative data to drive process engineering.
  • Commitment to maintaining the confidentiality and ethical standards required within a premier global law firm.
The primary location for this job posting is in Palo Alto, but other locations may be listed. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate's qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows:Palo Alto, New York, San Francisco: $163,200 - $220,800 per year. Austin, Boston, Boulder, Century City, Los Angeles, Salt Lake City, San Diego, Seattle, Washington, D.C.: $147,050 - $198,950 per year.

The compensation for this position may include a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package.

Benefits information can be found here. Equal Opportunity Employer (EOE).

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