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56 Wsgr Customer Service Jobs Hiring Near You

Wsgr

Client Service Manager

San Francisco, CA · Hybrid

$119K - $161K/yr

Strong customer service ethic. Demonstrated ability to build strong working relationships across all levels of the organization and work effectively both independently and with others in a ...

Wsgr

Client Service Manager

San Diego, CA · Hybrid

$119K - $161K/yr

Strong customer service ethic. Demonstrated ability to build strong working relationships across all levels of the organization and work effectively both independently and with others in a ...

Wsgr

Client Service Manager

Los Angeles, CA · Hybrid

$119K - $161K/yr

Strong customer service ethic. Demonstrated ability to build strong working relationships across all levels of the organization and work effectively both independently and with others in a ...

Wsgr

Client Service Manager

Palo Alto, CA · Hybrid

$119K - $161K/yr

Strong customer service ethic. Demonstrated ability to build strong working relationships across all levels of the organization and work effectively both independently and with others in a ...

Wsgr

Client Service Manager

Seattle, WA · Hybrid

$119K - $161K/yr

Strong customer service ethic. Demonstrated ability to build strong working relationships across all levels of the organization and work effectively both independently and with others in a ...

Wsgr

Billing Services Representative

Palo Alto, CA

$29.83 - $40.36/hr

Customer service focused The primary location for this job posting is in Palo Alto, but other locations may be listed. The actual base pay offered will depend upon a variety of factors, including but ...

Wsgr

Billing Services Representative

San Francisco, CA

$29.83 - $40.36/hr

Customer service focused The primary location for this job posting is in Palo Alto, but other locations may be listed. The actual base pay offered will depend upon a variety of factors, including but ...

Wsgr

Administrative Assistant (ART)

Palo Alto, CA · Hybrid

$31.82 - $43.05/hr

Consistently deliver exceptional customer service to internal clients * Proactively keep abreast of firm resources, contacts, and subject-matter experts to provide alternative solutions when ...

Wsgr

Business Development Analyst, EC/VC

Austin, TX · On-site

$73.10K - $98.90K/yr

Deliver data using the appropriate firm technologies and services, including external research databases (CRM (Salesforce), IntroHive, Intranet, Library Services, Pitchbook, Capital IQ, IPO Vital ...

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All JobsWsgr Customer Service Jobs

Wsgr Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular jobs at Wsgr?
What are the most popular categories at Wsgr?
Infographic showing various Customer Service job openings at Wsgr in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 15% Physical, 23% Hybrid, and 62% Remote job distribution.

Client Service Manager

Wsgr

San Francisco, CA • Hybrid

$119K - $161K/yr

Full-time

Posted 5 days ago

Job description

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.

Position Overview

The Client Service Manager will play a key role in advancing the firm's commitment to client service excellence. This position will support the Client Service and Client Feedback programs while helping shape other firmwide initiatives that strengthen client relationships.

You'll collaborate across Business Development, Finance, Professional Development, and other administrative teams to develop and deliver strategies that make a tangible impact on how the firm partners with its clients. This role reports to the Senior Client Service Manager, Client Teams.

This position is available as a hybrid work schedule.
Primary Areas of Responsibility

  • Supports assigned, dedicated Client Service Teams, including facilitating team meetings, strategic planning, trainings, events, and other initiatives to deepen the client relationship.
  • With the support of the Client Service Analyst, leads data gathering and reporting tasks, including monitoring client personnel changes, matter and financial reporting, public company filings, and external client news.
  • Utilizes the firm's Client Relationship Management platform, Salesforce, to provide and analyze key relationship insights to Client Service Teams.
  • Supports the firm's value reporting strategy in partnership with Finance, Innovation, and other administrative departments at the firm.
  • Manages and drafts content for Client Service Insights newsletters.
  • Updates, organizes and maintains projects in Smartsheet, the team's project management software.

Qualifications & Requirements

  • 5+ years of experience in related field, preferably in a law firm or professional services environment (equivalent combinations of education and experience will be considered).
  • Bachelor's degree preferred.
  • Strong customer service ethic. Demonstrated ability to build strong working relationships across all levels of the organization and work effectively both independently and with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts.
  • Exemplary communication skills, both verbal and written.
  • Extremely detail-oriented, with superior proofreading and fact-checking skills.
  • Strong project management skills with the ability to manage multiple priorities/deadlines and stay productive in a fast-paced environment.
  • Must be proficient in the use of MS Office, including PowerPoint, Word, and Excel.
  • Aptitude for learning new software, systems, databases, and procedures quickly.
  • Ability to work both independently and collaboratively in hybrid team environments.
  • Self-motivated, positive attitude, and a deep curiosity about technology, life sciences, and the new energy economy.
  • Ability to travel and attend key events and meetings on occasion.
The primary location for this job posting is in Palo Alto, but other locations may be listed. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate's qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows:Palo Alto, San Francisco: $131,750 - $178,250 per year. Century City, Los Angeles, San Diego, Seattle: $119,000 - $161,000 per year.

The compensation for this position may include a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package.

Benefits information can be found here. Equal Opportunity Employer (EOE).

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