Customer Service Manager
Boise, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
120 Wendys Customer Service Jobs Hiring Near You
Customer Service Manager
Boise, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Brookings, SD · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Brookings, SD · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Jackson, WY · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Jackson, WY · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Burley, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Burley, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Beaver, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Beaver, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Watertown, SD · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Watertown, SD · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Elko, NV · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Elko, NV · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Boise, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Boise, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Garden City, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Garden City, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Meridian, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Meridian, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Evanston, WY · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Evanston, WY · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Ames, IA · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Ames, IA · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Nampa, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Nampa, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Sioux Falls, SD · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Sioux Falls, SD · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Eagle, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Eagle, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Sioux City, IA · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Sioux City, IA · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Sioux City, IA · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Sioux City, IA · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Kuna, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Kuna, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Wendy's Jobs Information
Do workers at Wendy's get paid breaks?
No. Most people don’t get paid breaks.
86% of people say they don’t get paid breaks.
Based on data from 168 people who took the Breakroom Quiz between March 2026 and August 2026.
86% of people say they don’t get paid breaks.
Based on data from 168 people who took the Breakroom Quiz between March 2026 and August 2026.
Does Wendy's pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
88% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 248 people who took the Breakroom Quiz between March 2026 and August 2026.
88% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 248 people who took the Breakroom Quiz between March 2026 and August 2026.
At Wendy's, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
51% of people say they have to use vacation days when they’re out sick.
Based on data from 87 people who took the Breakroom Quiz between March 2026 and August 2026.
51% of people say they have to use vacation days when they’re out sick.
Based on data from 87 people who took the Breakroom Quiz between March 2026 and August 2026.
Are part-time workers able to get health insurance from Wendy's?
Most people who work part-time can't get health insurance.
84% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 137 people who took the Breakroom Quiz between December 2024 and March 2025.
84% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 137 people who took the Breakroom Quiz between December 2024 and March 2025.
Do part-time workers get paid time off at Wendy's?
Most people who work part-time don’t get paid time off.
82% of people who work part-time say they don’t get paid time off
Based on data from 72 people who took the Breakroom Quiz between March 2026 and August 2026.
82% of people who work part-time say they don’t get paid time off
Based on data from 72 people who took the Breakroom Quiz between March 2026 and August 2026.
Is the health insurance from Wendy's affordable enough for their workers?
Most people say the health insurance costs are okay.
75% of people say the health insurance costs are okay
Based on data from 154 people who took the Breakroom Quiz between August 2025 and August 2026.
75% of people say the health insurance costs are okay
Based on data from 154 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get paid time off at Wendy's?
Some people get paid time off from work.
57% of people say they don’t get paid time off.
Based on data from 234 people who took the Breakroom Quiz between March 2026 and August 2026.
57% of people say they don’t get paid time off.
Based on data from 234 people who took the Breakroom Quiz between March 2026 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 176 people who took the Breakroom Quiz between March 2026 and August 2026.
- 82% of people with changing schedules find out their shifts one week or less ahead of time.
- 15% of people with changing schedules find out their shifts two weeks ahead of time.
- 2% of people with changing schedules find out their shifts three weeks ahead of time.
- 1% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 176 people who took the Breakroom Quiz between March 2026 and August 2026.
Do workers at Wendy's worry about hours?
Some people worry about getting enough hours.
48% of people report they worry about getting enough hours.
Based on data from 180 people who took the Breakroom Quiz between March 2026 and August 2026.
48% of people report they worry about getting enough hours.
Based on data from 180 people who took the Breakroom Quiz between March 2026 and August 2026.
Do Wendy's workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
42% report that they don’t have enough control over which shifts they work.
Based on data from 165 people who took the Breakroom Quiz between March 2026 and August 2026.
42% report that they don’t have enough control over which shifts they work.
Based on data from 165 people who took the Breakroom Quiz between March 2026 and August 2026.
How easy is it for Wendy's workers to change shifts?
Some people find it hard to change shifts.
53% of people report that it’s hard to change shifts if they need to.
Based on data from 127 people who took the Breakroom Quiz between March 2026 and August 2026.
53% of people report that it’s hard to change shifts if they need to.
Based on data from 127 people who took the Breakroom Quiz between March 2026 and August 2026.
How easy is it to get time off at Wendy's?
Some people find it hard to get time off.
49% of people report it’s hard to get time off.
Based on data from 179 people who took the Breakroom Quiz between March 2026 and August 2026.
49% of people report it’s hard to get time off.
Based on data from 179 people who took the Breakroom Quiz between March 2026 and August 2026.
Do Wendy's managers change schedules at the last minute?
Some managers change people’s schedules at the last minute.
39% of people say their manager changes their shift schedule at the last minute.
Based on data from 156 people who took the Breakroom Quiz between March 2026 and August 2026.
39% of people say their manager changes their shift schedule at the last minute.
Based on data from 156 people who took the Breakroom Quiz between March 2026 and August 2026.
Do jobs at Wendy's spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 168 people who took the Breakroom Quiz between March 2026 and August 2026.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 168 people who took the Breakroom Quiz between March 2026 and August 2026.
How easy is it to take sick days at Wendy's?
Some people find it hard to take sick days.
49% of people report that it’s hard to take time off if they are sick.
Based on data from 219 people who took the Breakroom Quiz between March 2026 and August 2026.
49% of people report that it’s hard to take time off if they are sick.
Based on data from 219 people who took the Breakroom Quiz between March 2026 and August 2026.
Is a Wendy's job good for students?
Most students say this is a good place to work if you’re studying.
75% of students report this is a good place to work if you’re studying.
Based on data from 68 people who took the Breakroom Quiz between March 2026 and August 2026.
75% of students report this is a good place to work if you’re studying.
Based on data from 68 people who took the Breakroom Quiz between March 2026 and August 2026.
Is working at Wendy's good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 64 people who took the Breakroom Quiz between February 2026 and August 2026.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 64 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at Wendy's feel treated with respect by their managers?
Most people feel treated with respect by their managers.
68% of people say they’re treated with respect by their managers.
Based on data from 237 people who took the Breakroom Quiz between March 2026 and August 2026.
68% of people say they’re treated with respect by their managers.
Based on data from 237 people who took the Breakroom Quiz between March 2026 and August 2026.
Do people at Wendy's get to take their breaks without interruption?
Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 167 people who took the Breakroom Quiz between March 2026 and August 2026.
79% of people report that they get to take their breaks without interruption.
Based on data from 167 people who took the Breakroom Quiz between March 2026 and August 2026.
Is it stressful to work at Wendy's?
Most people feel stressed here.
75% of people say they often feel stressed at work.
Based on data from 251 people who took the Breakroom Quiz between March 2026 and August 2026.
75% of people say they often feel stressed at work.
Based on data from 251 people who took the Breakroom Quiz between March 2026 and August 2026.
Do people at Wendy's enjoy their jobs?
Only some people enjoy their job.
46% of people report they don’t enjoy their job.
Based on data from 201 people who took the Breakroom Quiz between March 2026 and August 2026.
46% of people report they don’t enjoy their job.
Based on data from 201 people who took the Breakroom Quiz between March 2026 and August 2026.
Do people at Wendy's recommend working with their team?
Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 266 people who took the Breakroom Quiz between March 2026 and August 2026.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 266 people who took the Breakroom Quiz between March 2026 and August 2026.
Do people get enough training when they start at Wendy's?
Some people didn’t get enough training when they started.
53% of people report they didn’t get enough training when they started working here.
Based on data from 248 people who took the Breakroom Quiz between March 2026 and August 2026.
53% of people report they didn’t get enough training when they started working here.
Based on data from 248 people who took the Breakroom Quiz between March 2026 and August 2026.
Do people get support to advance at Wendy's?
Only some people are given support to advance their career here.
In the last year, 54% of people report not being given support to advance their career here.
Based on data from 233 people who took the Breakroom Quiz between March 2026 and August 2026.
In the last year, 54% of people report not being given support to advance their career here.
Based on data from 233 people who took the Breakroom Quiz between March 2026 and August 2026.
Do people think Wendy's’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 231 people who took the Breakroom Quiz between March 2026 and August 2026.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 231 people who took the Breakroom Quiz between March 2026 and August 2026.
Do workers feel well informed about how Wendy's is doing?
Only some people feel well informed about how the company is doing.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 242 people who took the Breakroom Quiz between March 2026 and August 2026.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 242 people who took the Breakroom Quiz between March 2026 and August 2026.
What are the most popular job types at Wendys?
What are the most popular jobs at Wendys?
What are the most popular categories at Wendys?
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 16 days ago
Wendy's rating
4.7
Based on 2,361 frontline employees who took The Breakroom Quiz
79th of 107 rated fast food restaurants
Job description
Why Wendy's
As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations to guarantee every shift is set up to deliver the best customer service. You'll be the expert at executing great huddles and TTM (Talk to Me) in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other restaurant management to identify specific opportunities for optimizing and maximizing the profitability of the restaurant.
Responsibilities include:
What you can expect
What we expect from you
This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.
As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations to guarantee every shift is set up to deliver the best customer service. You'll be the expert at executing great huddles and TTM (Talk to Me) in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other restaurant management to identify specific opportunities for optimizing and maximizing the profitability of the restaurant.
Responsibilities include:
- Training, monitoring and reinforcing food safety procedures to crew members.
- Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift, and verifying cash at close.
- Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan.
- Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period.
- Perform walk throughs throughout shift with specific focus on items that impact Speed and Friendliness.
- Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency.
- Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc. Supervising crew members and Team Trainers in a way that maximizes retention.
- Helping to execute appropriate shift-specific procedures according to the Daily Operations Plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
- Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members.
- Conducting regular table visits to gain feedback on customer experience and coaching crew members based on findings.
- Running and analyzing Voice of the Customer reports to diagnose Speed and Friendliness opportunities. Take appropriate action with crew members to improve performance and celebrate wins.
- Navigating the Voice of the Customer dashboard and checking, resolving and closing the loop on customer alerts, cases and comments.
- Reviewing and maintaining Throughput Tracking charts to identify opportunities in Speed of Service.
- Assisting General Manager in maintaining labor budgets by utilizing forecasts, hourly sales readings and daily variance reports to adjust labor as needed.
- Assisting General Manager with completing weekly crew schedules.
- Assisting the General Manager in screening applications and conducting crew interviews.
- Assisting General Manager with maintaining and updating Restaurant Communication Board.
What you can expect
- Direct Deposit
- Free Meals
- Pay for Grades--we pay you for being an excellent student!
- Paid Vacation
- Annual Performance Review and Performance Based Wage Increases
- Quarterly Bonuses based on restaurant performance
- Medical, Dental and Vision Benefits
- On the Job Training
- Advancement Opportunities
- Fun, Recognition and Team Environment
- 401(k) - not matched
- Shoe Credits
What we expect from you
- High School Diploma or GED.
- Must be 18 years of age.
- Must be able to pass criminal background check and drug screening.
- One or more years of restaurant experience preferred.
- Ability to multi-task while maintaining composure and give sound advice and direction.
- Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus.
- Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues.
- Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures.
- Must be able to stand for prolonged periods of time.
- Ability and willingness to wear a headset.
- Physical ability to lift (up to 25-50 pounds as necessary), reach, push, pull, bend kneel and stoop.
- Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week.
- May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate.
- Must have or be willing to obtain ServSafe certification.
This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.
About Wendy's
Sourced by ZipRecruiter
Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.
Industry
Food services and drinking places
Company size
10,000+ Employees
Headquarters location
Dublin, OH, US
Year founded
1969