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69 Vtech Solution Desktop Support Jobs Hiring Near You

vTech Solution

Help Desk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Help Desk Analyst vTech can help you avoid the daunting task of writing and posting job offers ... Understanding of Desktop Support and Software Licensing Services. * Uses creativity and innovation ...

New

vTech Solution

Sr Business Analyst

Columbus, OH · On-site

$86.40K - $111.70K/yr

Partner with stakeholders to define, design, develop, test and implement data warehouse solutions ... support, and continuous improvement of business reporting applications. • 5+ years experience ...

vTech Solution

Data Analyst - Master Data

Columbus, OH · On-site

Ability to collaborate with supporting resources across business and/or functional lines. Have ... solutions. Preferred Skills: 3-5 years of previous experience in Health Care, Government or Social ...

vTech Solution

Data Architect

Columbus, OH · On-site

$59.50 - $76.50/hr

... BI solutions within the enterprise. • Prepare and present report on analyses, findings and ... Mandatory Requirements/Time: • Expert in data architecture concepts that support an Enterprise ...

vTech Solution

Service Desk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

... solution. · Test software and hardware for troubleshooting and problem resolution. · Provide ... manner. · Support shared software, such as operating systems, configuration management tools ...

vTech Solution

Desktop support Technician

Augusta, ME · On-site

$20 - $25.50/hr

Desktop support Technician Location: Augusta, ME Duration: 6 Months Work Mode: Hybrid The ... Strong documentation experience. vTech Solution Inc. is a Managed IT Services firm headquartered in ...

vTech Solution

Desktop Support

Cherry Hill, NJ · On-site

Desktop Support vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will ...

New

vTech Solution

System Administrator

Staunton, VA · On-site

Configure and deploy new/replacement Linux (REDHAT) and Windows OS Servers, as well as desktop ... Experience with Audio-Video Support vTech Solution Inc. is a Managed IT Services firm headquartered ...

vTech Solution

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist vTech can help you avoid the daunting task of writing and posting job ... Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber ...

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vTech Solution Jobs Information

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are the most popular job types at Vtech Solution?
    What are the most popular jobs at Vtech Solution?
    What are the most popular categories at Vtech Solution?
    Infographic showing various Desktop Support job openings at Vtech Solution in the United States as of May 2026, with employment types broken down into 44% Full Time, 55% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Hybrid job distribution.
    Help Desk Analyst

    Help Desk Analyst

    vTech Solution

    Columbus, OH • On-site

    $19.25 - $26.25/hr

    Other

    This job post has expired today. Applications are no longer accepted.

    Job description

    Help Desk Analyst

    vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame

    Job Description
    • Understanding of Desktop Support and Software Licensing Services.
    • Uses creativity and innovation to automate and streamline processes and procedures.
    • Understands customer support, likes to work with people and can ensure that the customer is satisfied.
    • Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.
    • Working knowledge of Excel spreadsheets.
    • Strong communication/leadership skills.
    • Strong influence, collaboration and negotiation experience.
    • Ability to collaborate with supporting resources across business and/or functional lines.
    • Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
    • Act as the escalation point for high priority support issues.
    • Ability to interpret end user license agreements.
    • Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
    • Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests).
    • Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
    • Must be knowledgeable in the English language/speak clearly and understandably use the English language.

    Mandatory Requirements/Time:

    • 1 Year I.T experience
    • 1Year Troubleshooting experience
    • 1 Year experience documenting procedures

    Desired Skills/Time

    • Service Now experience is desired.
    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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    About vTech Solution

    Sourced by ZipRecruiter

    vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

    Industry

    It services

    Company size

    51 - 200 Employees

    Headquarters location

    Washington, DC, US

    Year founded

    2006

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