It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Full-time/Seasonal
ยท $19.00/hr.ย Spanish Bilingual, plus performance incentives
Requirements
- 18 years of age or older
- Complete Background check and drug test within 3 days
- Dedicated, private, and secure workspace
- Personal device with functioning camera required for the Training Period
- Committed to full attendance for paid 3-week Training period
- Minimumย Internet Speed of 100ย mb/s with ethernet
- Cable/Fiber Broadband Internetย with a hard-wired ethernet connection isย required
- NOTย compatible with mobile internet service providers and/or satellites.
- NOTย compatible withย Wi-Fi internet access or Wi-Fi adapters/extenders
(For example, T-Mobile is not compatible with our internal systems)
Essential Responsibilities ย ย
Inbound/Outbound Callsย
Deliver the highest level of customer service experience consistentlyย
Manage customer accounts and provide technical supportย
Application Data Entryย
Online chat inquiries as assignedย
Interpret and follow defined procedures and policiesย
Creative problem-solving skillsย
Flexibility and adaptability to changing projects and updates ย
Time and task management (multitasking and task prioritization)ย
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams ย
Adhere to regulated guidelines for communications via all channelsย
Qualifications ย
Moderate to Advanced computer skills ย
High level of comfort learning new technologyย
High level of professionalismย
Excellent verbal and written communication skillsย
Comfortable working from homeย
Self-motivated and success-drivenย
What We Offer ย
Paid Trainingย
Full-Time, Seasonal roleย
Performance and attendance-based incentives, in addition to the base payย
The convenience of working from homeย
Collaborative and supportive team environment ย ย
401K Match ย
Individual Coverage HRA (ICHRA)ย
Paid time off (PTO)ย
Preferred Experience (not required) ย
Previous experience in customer support or technical support role ย
Previous experience with Group and/or Individual health insurance, or the Affordable Care Act ย
Previous experience in a Call Center ย
Familiarity with CRM systems and practices ย
Spanish Bilingual, a plus