ZipRecruiter

Log In

VIMO

30 Vimo Customer Service Jobs Hiring Near You

next page

Showing results 1-20

All JobsVimo Customer Service Jobs

VIMO Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular jobs at Vimo?
What are the most popular categories at Vimo?
Infographic showing various Customer Service job openings at Vimo in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Call Center Remote Customer Service Representative

VIMO INC.

Bourbonnais, IL • Remote

$17 - $18.50/hr

Full-time

Medical, Retirement, PTO

Posted 29 days ago

Job description

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

· $17.00/hr. plus performance incentives

· $19.00/hr. Spanish Bilingual, plus performance incentives

Requirements

  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 35 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with mobile internet service providers and/or satellites.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
    (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities

  • Inbound/Outbound Calls

  • Deliver the highest level of customer service experience consistently

  • Manage customer accounts and provide technical support

  • Application Data Entry

  • Online chat inquiries as assigned

  • Interpret and follow defined procedures and policies

  • Creative problem-solving skills

  • Flexibility and adaptability to changing projects and updates

  • Time and task management (multitasking and task prioritization)

  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams

  • Adhere to regulated guidelines for communications via all channels

Qualifications

  • Moderate to Advanced computer skills

  • High level of comfort learning new technology

  • High level of professionalism

  • Excellent verbal and written communication skills

  • Comfortable working from home

  • Self-motivated and success-driven

What We Offer

  • Paid Training

  • Full-Time, Seasonal role

  • Performance and attendance-based incentives, in addition to the base pay

  • The convenience of working from home

  • Collaborative and supportive team environment

  • 401K Match

  • Individual Coverage HRA (ICHRA)

  • Paid time off (PTO)

Preferred Experience (not required)

  • Previous experience in customer support or technical support role

  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act

  • Previous experience in a Call Center

  • Familiarity with CRM systems and practices

  • Spanish Bilingual, a plus

Apply