... services to my customers faster by using agile?" and many more. Tech Advisory and Delivery Senior AI Tech Consultants at BCG Platinion are: * Technical experts. They are critical thinkers and have ...

68 Veracity Customer Service Jobs Hiring Near You
... services to my customers faster by using agile?" and many more. Tech Advisory and Delivery Senior AI Tech Consultants at BCG Platinion are: * Technical experts. They are critical thinkers and have ...
Helpdesk Manager
Fort Leonard Wood, MO · On-site
... Services (ESPS) and Veracity Consulting (Veracity) created to provide agile, effective IT and ... AV/IT Help Desk operations, ensuring timely ticket management and high-quality customer service.
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Helpdesk Manager
Fort Leonard Wood, MO · On-site
... Services (ESPS) and Veracity Consulting (Veracity) created to provide agile, effective IT and ... AV/IT Help Desk operations, ensuring timely ticket management and high-quality customer service.
Customer Service Representative
Yaphank, NY · On-site
$15.75 - $21.25/hr
Title: Customer Service Representative Location: Yaphank, NY 11980 Duration: 12 12-month contract ... g Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services ...
Customer Service Representative
Yaphank, NY · On-site
$15.75 - $21.25/hr
Title: Customer Service Representative Location: Yaphank, NY 11980 Duration: 12 12-month contract ... g Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services ...
Customer Service Consultant
$19 - $23.50/hr
The Customer Service Consultant / Product Specialist is responsible for answering questions about the products and services the dealership offers with the purpose of making customers feel welcome and ...
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Customer Service Consultant
$19 - $23.50/hr
The Customer Service Consultant / Product Specialist is responsible for answering questions about the products and services the dealership offers with the purpose of making customers feel welcome and ...
Signage Consultant / Customer Service Representative
Kingston, NY · On-site
$20 - $24/hr
Wellness resources Signage Consultant / Customer Service Representative FASTSIGNS of Kingston, NY Turn ideas into real-world impact If you enjoy helping people, solving problems, and working in a ...
Signage Consultant / Customer Service Representative
Kingston, NY · On-site
$20 - $24/hr
Wellness resources Signage Consultant / Customer Service Representative FASTSIGNS of Kingston, NY Turn ideas into real-world impact If you enjoy helping people, solving problems, and working in a ...
Customer Service Consultant
$19 - $23.50/hr
The Customer Service Consultant / Product Specialist is responsible for answering questions about the products and services the dealership offers with the purpose of making customers feel welcome and ...
Customer Service Consultant
$19 - $23.50/hr
The Customer Service Consultant / Product Specialist is responsible for answering questions about the products and services the dealership offers with the purpose of making customers feel welcome and ...
Customer Service Rep with Cashier exp
Washington, DC · On-site
$18 - $20/hr
Role :Customer Service Rep - Cashier Client : DC Government Location : Washington, D.C. (Onsite ... Compensation: $18.00 - $20.00 per hour About Us AHU Technologies INC is an IT consulting and ...
Customer Service Rep with Cashier exp
Washington, DC · On-site
$18 - $20/hr
Role :Customer Service Rep - Cashier Client : DC Government Location : Washington, D.C. (Onsite ... Compensation: $18.00 - $20.00 per hour About Us AHU Technologies INC is an IT consulting and ...
Customer Service Representative
Indianapolis, IN · On-site
$14 - $16/hr
Customer Service Representatives serve our customers via telephone and email. They thoroughly and ... Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company ...
Customer Service Representative
Indianapolis, IN · On-site
$14 - $16/hr
Customer Service Representatives serve our customers via telephone and email. They thoroughly and ... Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company ...
Customer Service Representative
Indianapolis, IN · Hybrid
$15.25 - $20.75/hr
Customer Service Representatives serve our customers via telephone and email. They thoroughly and ... Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company ...
Customer Service Representative
Indianapolis, IN · Hybrid
$15.25 - $20.75/hr
Customer Service Representatives serve our customers via telephone and email. They thoroughly and ... Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company ...
Customer Service Consultant
Arlington, VA · On-site
$22.75 - $28.25/hr
Service Center Arlington RX JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...
Customer Service Consultant
Arlington, VA · On-site
$22.75 - $28.25/hr
Service Center Arlington RX JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...
Customer Service Consultant
Arlington, VA · On-site
$22.75 - $28.25/hr
Service Center Arlington RX JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...
Customer Service Consultant
Arlington, VA · On-site
$22.75 - $28.25/hr
Service Center Arlington RX JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...
Customer Service Associate
$14.25 - $19.75/hr
... premier information technology consulting & services company into this market for nearly two ... Customer Relationship Management Additional Information No sub vendors please
Customer Service Associate
$14.25 - $19.75/hr
... premier information technology consulting & services company into this market for nearly two ... Customer Relationship Management Additional Information No sub vendors please
Customer Service Representitve
Florissant, MO · On-site
$14.75 - $20/hr
Deliver exceptional customer service while listening and consulting customers * Recording customers concerns, services requested and verifying customer information * Promoting shop service specials
Customer Service Representitve
Florissant, MO · On-site
$14.75 - $20/hr
Deliver exceptional customer service while listening and consulting customers * Recording customers concerns, services requested and verifying customer information * Promoting shop service specials
Workforce Support Technician - Hybrid
Bellevue, WA · Remote
$28 - $32/hr
... customer service. Company Description Visionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and ...
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Workforce Support Technician - Hybrid
Bellevue, WA · Remote
$28 - $32/hr
... customer service. Company Description Visionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and ...
Customer Service Representative
Bristol, CT · On-site
$18 - $22/hr
Deliver exceptional customer service while listening and consulting customers * Following up with customers, services requested, estimated completion times etc. * Deliver and discuss pricing ...
Quick apply
Customer Service Representative
Bristol, CT · On-site
$18 - $22/hr
Deliver exceptional customer service while listening and consulting customers * Following up with customers, services requested, estimated completion times etc. * Deliver and discuss pricing ...
Customer Service Representative
Malden, MA · On-site
$18 - $20/hr
Deliver exceptional customer service while listening and consulting customers * Following up with customers, services requested, estimated completion times etc. * Deliver and discuss pricing ...
Customer Service Representative
Malden, MA · On-site
$18 - $20/hr
Deliver exceptional customer service while listening and consulting customers * Following up with customers, services requested, estimated completion times etc. * Deliver and discuss pricing ...
Bilingual Customer Service Representative
$15.25 - $19.25/hr
... technology consulting. We work tirelessly as a staffing firm to connect top talent to premier ... The CSR will also perform other duties as assigned. Take inbound calls from clients Function based ...
Bilingual Customer Service Representative
$15.25 - $19.25/hr
... technology consulting. We work tirelessly as a staffing firm to connect top talent to premier ... The CSR will also perform other duties as assigned. Take inbound calls from clients Function based ...
Customer Service Representative
Tustin, CA · On-site
$18/hr
Deliver exceptional customer service while listening and consulting customers * Following up with customers, services requested, estimated completion times etc. * Overall cleanliness and organization ...
Customer Service Representative
Tustin, CA · On-site
$18/hr
Deliver exceptional customer service while listening and consulting customers * Following up with customers, services requested, estimated completion times etc. * Overall cleanliness and organization ...
Customer Service Coordinator
Harrisonburg, VA · On-site
$16.75 - $22/hr
Customer Service Coordinator Location: 2031 Deyerle Ave Harrisonburg, VA 22801 Schedule: Monday ... Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 ...
Customer Service Coordinator
Harrisonburg, VA · On-site
$16.75 - $22/hr
Customer Service Coordinator Location: 2031 Deyerle Ave Harrisonburg, VA 22801 Schedule: Monday ... Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 ...
Customer Service Representative
Middletown, RI · On-site
$18 - $20/hr
Deliver exceptional customer service while listening and consulting customers * Following up with customers, services requested, estimated completion times etc. * Deliver and discuss pricing ...
Customer Service Representative
Middletown, RI · On-site
$18 - $20/hr
Deliver exceptional customer service while listening and consulting customers * Following up with customers, services requested, estimated completion times etc. * Deliver and discuss pricing ...
Veracity Technology Consultants Jobs Information

BCG Platinion | Senior AI Tech Consultant, Tech Advisory & Delivery
Atlanta, GA • On-site
Full-time
Retirement
Posted 9 days ago
Boston Consulting Group rating
9.4
Based on 9 frontline employees who took The Breakroom Quiz
2nd of 58 rated business consultants
Job description
Who We Are
Boston Consulting Group (BCG) is a global consulting firm that partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Our success depends on a spirit of deep collaboration and a global community of diverse individuals determined to make the world and each other better every day.
BCG's Tech and Digital Advantage (TDA) practice focuses on helping clients deliver competitive advantage and business superior performance through data, technology and digital. BCG Platinion sits within the TDA practice and is at the heart of the strategic impact we have with our clients. Our consultants and experts globally work across all industries and provide deep experience and expertise in a wide variety of topics including Tech Advisory and Delivery, Architecture, Enterprise Solutions and Packaged Software, Cybersecurity, and Technology Risk Management. Our Tech Advisory and Delivery Chapter within BCG Platinion helps clients solve some of their most challenging problems through the development of superior IT concepts and tech solutions. The ideal candidate is both passionate as a consultant and technologist, and can bring their expertise to help develop customized, innovative client solutions.
At BCG, we bring together the right people to conquer complexity, drive material change, and initiate positive, long-term impact. Explore our BCG Culture and Values for more information.
About BCG Platinion
BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale.
What You'll Do
As a Senior AI Tech Consultant, you'll be given end-to-end responsibility for an individual "module" within a BCG client engagement and begin to develop specialized knowledge to help you solve our clients' problems. You'll work on a variety of digital topics, applying generalist consulting skills to strategic digital & technology questions. Working together with clients to understand their issues, you'll create strategies for change, win buy-in for your recommendations, and collaborate with fellow BCGers to transform client potential into performance.
Our AI Tech consultants within the Technology Advisory & Delivery (TAD) Chapter are an integral part of BCG's core consulting team; we work side-by-side with all practice areas to create value and competitive advantage for our clients. You'll help your clients answer questions such as "How will AI disrupt my business model?", "How can businesses use data and analytics to create highly personalized outreach delivered through a seamless omnichannel experience?", "How can I ship higher quality digital services to my customers faster by using agile?" and many more.
Tech Advisory and Delivery Senior AI Tech Consultants at BCG Platinion are:
- Technical experts. They are critical thinkers and have extensive IT expertise that drives innovation for our clients, rooted in practicality.
- Collaborative. They are interdisciplinary team players who seek alignment and establish relationships ranging from cross-functional stakeholder groups to existing teams.
- Comfortable with ambiguity. They know the path forward isn't always well-defined. They are comfortable and confident working through the unknown.
- Change agents. They know how to make change happen across an organization across all levels. They can align and onboard teams to implement new processes and toolsets. They embrace complex challenges and guide an organization to optimize IT best practices.
- Influencers. They build strong relationships to build trust and influence stakeholders. They can align and onboard teams to implement new processes and toolsets. They embrace complex challenges and guide an organization to optimize IT best practices.
- Agile advocates. They are versed in Agile methodologies and use their expertise to strategically tackle difficult challenges and implement changes.
You're Good At:
At Platinion, we expect our AI Tech consultants to be able to contribute and quickly get up to speed on a variety of topics to support the ever-changing demands of our clients. However, that broad ability to deliver needs to be grounded in deep technological knowledge in 2-3 of our primary areas of expertise such as:
Expertise
- Supporting digital transformation efforts by developing a digital strategy around:
- Data and digital analytics platforms.
- Cloud infrastructure and technologies.
- Data management capabilities.
- Business IT architecture.
- Software and product management (including Agile ways of working).
- Tech, Enterprise Architecture and Data governance.
- Experience with a wide breadth of tech / digital offerings, including but not limited to:
- Developing roadmaps and current state assessments for IT organizations in large companies across various industries.
- Orchestrating technical program delivery across business stakeholders, complex vendor landscapes and technology ecosystems.
- IT Benchmarking and recommendations for IT cost take-out initiatives.
- Developing future state IT vendor landscape, vendor assessments/selections automation, tech cost benefits analysis, eCommerce, platform valuation and design.
- Supporting IT functions during mergers and acquisitions, including the functional and technical transformation of an organization's IT department.
- Communicating the differences and benefits between multiple cloud computer providers and strategies for migrating from on-premise architecture.
- Utilizing working knowledge and experience with GenAI and its potential use cases and client implications to deliver both practical and visionary solutions.
- Optimizing business and IT processes within complex and heavily matrixed organizations and effectively communicating a path forward for clients and internal stakeholders.
- Delivering data and digital platforms using techniques such as Agile, DevSecOps, and Cloud native architectures.
Specific in-demand technology topics
- AI & Data Implementation
- Lead the design, orchestration, and scaling of AI - and data-driven solutions, including LLM-based and agentic architectures.
- Guide teams in configuring, evaluating, and operationalizing AI systems with appropriate monitoring, safety, and cost controls.
- Oversee integration patterns enabling AI solutions to operate across enterprise systems, workflows, and data environments.
- Apply expertise in data platforms, ML Ops, and observability to ensure reliability, performance, and maintainability of AI solutions.
- Advise clients on AI cost management and optimization, balancing scalability, performance, and business value.
- Technology Stack Transformation
- Lead enterprise technology stack assessments and define target-state architectures across business domains (e.g., ERP, CRM, SCM, HCM).
- Shape platform strategy and design aligned to end-to-end business value chains and operating models.
- Guide clients through complex architectural tradeoffs involving cloud platforms, integration approaches, and modernization paths.
- Lead enterprise tool stack selection and vendor decision processes, balancing business value, feasibility, and long-term scalability.
- Own transformation roadmaps, sequencing initiatives across near-term delivery and long-term platform evolution.
- Translate business strategy into coherent technical execution plans and guide teams through implementation and adoption.
- Advanced Planning Systems and Agentic AI for Supply Chain
- Deep planning business process and tech expertise across IBP/S&OP, demand and supply planning, inventory optimization, fulfillment, and control tower use cases.
- Lead end-to-end design and implementation of Advanced Planning Systems (APS) and/or Agentic AI solutions across supply chain and operations domains.
- Define APS and Agentic AI architectures, integrations (e.g., ERP, HRIS, data platforms), and reporting/BI requirements aligned to business objectives.
- Translate planning strategies into platform roadmaps and configurations, quantifying business impact (e.g., forecast accuracy, inventory reduction, service level improvement, cost optimization).
- Lead vendor evaluation and selection processes, aligning platform capabilities to value-driven outcomes.
- Drive program execution and change leadership, including stakeholder alignment, training, adoption, and benefits realization.
- Provide team leadership, quality assurance oversight, and coordination with system integrators and delivery partners.
Long-standing technology topics
- Designing and implementing feasibility studies as well as recommending various software and platforms vendors within ERP systems and other packaged software.
- Considering data and integration related to the business needs and ERP systems and other packaged software.
- Managing large-scale ERP and IT projects / programs including overseeing quality assurance, deployment and all other key SDLC activities.
Written communication
- Leading the creation of client-specific strategic materials, surfacing key insights gathered from technical experts and observations.
- Effectively codifying messaging and data into presentable materials and being comfortable delivering communications output in an efficient manner - accuracy and speed are critical to success of fast-paced, high-profile projects.
- Synthesizing wide-ranging conversations, artifacts and best practices into clear, action-oriented recommendations.
- Assisting with business development through writing proposals, scoping projects.
- Contributing to our thought leadership through written publications and speaking at events and conferences.
Presentation and Facilitation
- Presenting materials, case updates and escalations to client and internal teams.
- Facilitating technical and strategic working sessions and workshops with both client and internal teams.
- Providing direction on key work items and feedback to other team members.
- Building relationships with key clients.
Team Management
- Manage junior team members by defining and organizing their "module", helping them structure their work and associated analyses.
- Mentor and coach junior team members by building mutual development agreements and manufacturing opportunities for them to grow and develop along explicitly defined objectives.
- Provide quality assurance oversight - Review junior team members' output for overall correctness, level of insight, clarity of message, etc.
- Promote an overall positive experience for junior staff.
- Serve as a role model by actively demonstrating and living BCG's Culture and Values.
What You'll Bring
- Bachelors or Master degree in information technology, computer science, economics, supply chain, logistics or system engineering, business management/administration, or relevant field.
- 4+ years of practical experience in IT/ERP consulting, professional software development, product and program implementation. Preferred experience with at least one of the following:
- Custom software solutions.
- Ecommerce platforms.
- Cloud platforms.
- SAP
- Salesforce
- Oracle (Financials, NetSuite, Fusion, JD Edwards, PeopleSoft, etc.).
- Exceptional learning and ramp up skills, especially on IT topics such as data and digital platforms.
- Excellent communication and presentation skills.
- Outstanding analytical and conceptual skills.
- Outstanding ability to work creatively, autonomously, analytically, in a fast-paced problem-solving environment with a focus on customer and results.
- GenAI tool fluency (e.g., demonstrated use of GenAI tools such as ChatGPT, Claude) and validation of responses.
- Willingness to travel around the globe to work with clients and BCG teams. At times, this role may involve up to 80% travel to client sites and BCG offices. The amount of travel will depend on client needs and nature of projects.
Additional info
What We Offer:
At BCG, we care about our people, and offer best in class benefits to support you personally and professionally including:
- An opportunity to work organically across disciplines and across BCG, we offer a unified and unrivaled opportunity that combines strategic thinking with hands-on applications.
- A unique experience to work along side a team of passionate and driven problem-solvers with a mission to deliver innovative and valuable digital solutions in a supportive environment.
For U.S. Applicants:
The first year base compensation for this role is $150,000 in USD.
In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our em
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Pay
Benefits
Hours and flexibility
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About Boston Consulting Group
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
10,000+ Employees
Headquarters location
Boston, MA, US
Year founded
1963