43 Valence Customer Service Jobs Hiring Near You

ESSENTIAL FUNCTIONS
Reasonable Accommodations StatementTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)

• Organizes assigned area to ensure ready access to and knowledge of all orders currently in process on a daily work basis
• Effectively communicates with customer service regarding work that is in the area or coming to the area for processing
• Works closely with Production Manager and Supervisor on other shifts/departments to determine daily, weekly, and monthly work schedules
• Maintains schedule and discusses labor needs as workload changes
• Maintains the inventory levels and supplies, communicating back to purchasing if/as required
• Maintains and monitors appropriate documentation on all orders
• Organizes work to be done and assigns accordingly, follows dashboard requirements to meet and exceed customer expectations
• Works with supervisor and manager to resolve problems as needed
• Trains employees and monitors their performance
• Resolves technical problems and challenges by involving the appropriate people in order to keep production moving, to meet/exceed customer expectations
• Works with the appropriate personnel and participates in continuous improvement activities always looking for new ways to do the job with eye to reducing cost, streamlining processes, and increasing throughput Perform other duties as assigned

POSITION QUALIFICATIONS
Competency Statement(s)
• Accountability - Ability to accept responsibility and account for his/her actions.
• Active Listening - Ability to actively attend to, convey, and understand the comments and
questions of others.
• Applied Learning - Ability to participate in needed learning activities in a way that makes the
most of the learning experience.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work
assignment or to defend a position or idea.
• Change Management - Ability to encourage others to seek opportunities for different and
innovative approaches to addressing problems and opportunities.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen
specific knowledge/skill areas.
• Judgment - The ability to formulate a sound decision using the available information.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible
for making decisions.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related
problems.
• Reliability - The trait of being dependable and trustworthy.
• Customer Oriented - Ability to take care of the customers' needs while following company
procedures.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Decision Making - Ability to make critical decisions while following company procedures.
• Delegating Responsibility - Ability to allocate authority and/or task responsibility to
appropriate people.
• Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability
using his or her own drive or initiative.
• Time Management - Ability to utilize the available time to organize and complete work within
given deadlines.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Preferred
Experience: 6 plus months of experience in manufacturing
Computer Skills: Basic knowledge of Microsoft Office
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands
Stand C
Walk C
Sit O
Manually Manipulate F
Reach Outward F
Reach Above Shoulder O
Climb N
Crawl N
Squat or Kneel O
Bend O
Grasp F
Speak F
Lift/Carry
10 lbs or less F
11-20 lbs F
21-50 lbs F
51-100 lbs O
Over 100 lbs N
Push/Pull
12 lbs or less F
13-25 lbs F
26-40 lbs O
41-100 lbs N
Other Physical Requirements
• Vision (Near, Peripheral, Depth)
• Sense of Sound - Able to hear in normal audio range
• Sense of Touch
• Ability to wear Personal Protective Equipment (PPE) - Safety Glasses
WORK ENVIRONMENT
The majority of work is performed in shop conditions and can be in excess of 100 degrees Fahrenheit.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.