Customer Service Manager
Wichita, KS · On-site
Valence Surface Technologies is a full-service surface finishing company specializing in the ... Responsible for managing all customer relationships, overseeing order fulfillment processes, and ...
35 Valence Customer Service Jobs Hiring Near You
Customer Service Manager
Wichita, KS · On-site
Valence Surface Technologies is a full-service surface finishing company specializing in the ... Responsible for managing all customer relationships, overseeing order fulfillment processes, and ...
Customer Service Representative
Eastman, GA · On-site
$13 - $17.50/hr
Review the MRP system to ensure customer order due dates are in line with required delivery dates ... Valence Surface Technologies is a full-service surface finishing company specializing in the ...
Customer Service Representative
Eastman, GA · On-site
$13 - $17.50/hr
Review the MRP system to ensure customer order due dates are in line with required delivery dates ... Valence Surface Technologies is a full-service surface finishing company specializing in the ...
Customer Service Rep
Garden Grove, CA · On-site
$16.90 - $22.46/hr
Customer Service Supervisor Location: Garden Grove, CA Type: Full-Time Schedule: 1st Shift (6am-2 ... Valence Surface Technologies is required to verify that applicants meet ITAR requirements prior to ...
Customer Service Rep
Garden Grove, CA · On-site
$16.90 - $22.46/hr
Customer Service Supervisor Location: Garden Grove, CA Type: Full-Time Schedule: 1st Shift (6am-2 ... Valence Surface Technologies is required to verify that applicants meet ITAR requirements prior to ...
... services, manufacturing, and technology. Learn more about our work with Microsoft: Valence Brings ... Coordinate customer-facing release trains, phased rollouts, and launch timing across client ...
... services, manufacturing, and technology. Learn more about our work with Microsoft: Valence Brings ... Coordinate customer-facing release trains, phased rollouts, and launch timing across client ...
Solutions Engineer, AI
New York, NY · On-site
... services, manufacturing, and technology. Learn more about our work with Microsoft: Valence Brings ... Balance speed vs. scalability; protect the platform from over-engineering while ensuring customers ...
Solutions Engineer, AI
New York, NY · On-site
... services, manufacturing, and technology. Learn more about our work with Microsoft: Valence Brings ... Balance speed vs. scalability; protect the platform from over-engineering while ensuring customers ...
Contract Review
Lawrence, MA · On-site
$17 - $20/hr
Coordinate with other Valence departments as necessary to answer and resolve customer inquiries and ... Perform any required duties related to a busy customer service department. Other duties as assigned ...
Contract Review
Lawrence, MA · On-site
$17 - $20/hr
Coordinate with other Valence departments as necessary to answer and resolve customer inquiries and ... Perform any required duties related to a busy customer service department. Other duties as assigned ...
... services, manufacturing, and technology. Learn more about our work with Microsoft: Valence Brings ... Your mandate is simple: increase shipping velocity and customer trust at the same time, by making ...
... services, manufacturing, and technology. Learn more about our work with Microsoft: Valence Brings ... Your mandate is simple: increase shipping velocity and customer trust at the same time, by making ...
Planner
Wichita, KS · On-site
Valence Surface Technologies is a full-service surface finishing company specializing in the ... Position Summary: Review customer requirements and develop work orders for processing.
Planner
Wichita, KS · On-site
Valence Surface Technologies is a full-service surface finishing company specializing in the ... Position Summary: Review customer requirements and develop work orders for processing.
Client Partner
New York, NY · On-site
... services, manufacturing, and technology. Learn more about our work with Microsoft: Valence Brings ... You will be responsible for advancing enterprise opportunities and driving new customer growth ...
Client Partner
New York, NY · On-site
... services, manufacturing, and technology. Learn more about our work with Microsoft: Valence Brings ... You will be responsible for advancing enterprise opportunities and driving new customer growth ...
... Valence Qualification requirements, OEM procedures, and applicable industry standards. * Evaluate, approve, and periodically audit external NDT service providers to ensure compliance with customer ...
... Valence Qualification requirements, OEM procedures, and applicable industry standards. * Evaluate, approve, and periodically audit external NDT service providers to ensure compliance with customer ...
Shift Supervisor
Seattle, WA · On-site
$21.30 - $30/hr
Understands the Valence Surface Technologies Code of Conduct policy, leading by example Organizes ... Effectively communicates with customer service regarding work that is in the area or coming to the ...
Shift Supervisor
Seattle, WA · On-site
$21.30 - $30/hr
Understands the Valence Surface Technologies Code of Conduct policy, leading by example Organizes ... Effectively communicates with customer service regarding work that is in the area or coming to the ...
Blast Operator - 2nd Shift
Wichita, KS · On-site
Valence Surface Technologies is a full-service surface finishing company specializing in the ... Select appropriate media according to specifications and customer requirements * Complete paperwork ...
Blast Operator - 2nd Shift
Wichita, KS · On-site
Valence Surface Technologies is a full-service surface finishing company specializing in the ... Select appropriate media according to specifications and customer requirements * Complete paperwork ...
Application Security Engineer
New York, NY · On-site
$64.25 - $86/hr
... services, manufacturing, and technology. Learn more about our work with Microsoft: Valence Brings ... Influence on direction through real-time customer feedback and market insights * AI-First Operator
Application Security Engineer
New York, NY · On-site
$64.25 - $86/hr
... services, manufacturing, and technology. Learn more about our work with Microsoft: Valence Brings ... Influence on direction through real-time customer feedback and market insights * AI-First Operator
Product Designer
New York, NY · On-site
... services, manufacturing, and technology. Learn more about our work with Microsoft: Valence Brings ... Influence on direction through real-time customer feedback and market insights * AI-First Operator
Product Designer
New York, NY · On-site
... services, manufacturing, and technology. Learn more about our work with Microsoft: Valence Brings ... Influence on direction through real-time customer feedback and market insights * AI-First Operator
... services, manufacturing, and technology. Learn more about our work with Microsoft: Valence Brings ... Customer-Centered & Product-Focused: you care as much about usability, accessibility, and adoption ...
... services, manufacturing, and technology. Learn more about our work with Microsoft: Valence Brings ... Customer-Centered & Product-Focused: you care as much about usability, accessibility, and adoption ...
Quoting and Billing Specialist
Wichita, KS · On-site
$17.75 - $23.75/hr
... Valence provides a start to finish solution from NDT and chemical processing, to paint and sub-assembly. Position Summary: Respond to customer inquiries on services provided by the company; Prepare ...
Quoting and Billing Specialist
Wichita, KS · On-site
$17.75 - $23.75/hr
... Valence provides a start to finish solution from NDT and chemical processing, to paint and sub-assembly. Position Summary: Respond to customer inquiries on services provided by the company; Prepare ...
Paint Assistant 1 2nd Shift
Lynwood, CA · On-site
$20/hr
Customer Oriented - Ability to take care of the customers' needs while following company procedures ... About Valence Surface Technologies Valence Surface Technologies is a full-service surface finishing ...
Paint Assistant 1 2nd Shift
Lynwood, CA · On-site
$20/hr
Customer Oriented - Ability to take care of the customers' needs while following company procedures ... About Valence Surface Technologies Valence Surface Technologies is a full-service surface finishing ...
Shot Peen Operator
Seattle, WA · On-site
$21.30 - $23/hr
Communicate with customer service on recovery dates and expected completion dates for processing ... Valence Surface Technologies is an equal opportunity employer. We celebrate diversity and are ...
Shot Peen Operator
Seattle, WA · On-site
$21.30 - $23/hr
Communicate with customer service on recovery dates and expected completion dates for processing ... Valence Surface Technologies is an equal opportunity employer. We celebrate diversity and are ...
Shot Peen Operator
Seattle, WA · On-site
$21.30 - $23/hr
Communicate with customer service on recovery dates and expected completion dates for processing ... EEO Valence Surface Technologies is an equal opportunity employer. We celebrate diversity and are ...
Shot Peen Operator
Seattle, WA · On-site
$21.30 - $23/hr
Communicate with customer service on recovery dates and expected completion dates for processing ... EEO Valence Surface Technologies is an equal opportunity employer. We celebrate diversity and are ...
Customer Service Manager
West Springfield, MA · On-site
$85K - $90K/yr
Customer Service & Shipping Manager • Serve as the primary point of contact for aerospace customers regarding order status, delivery schedules, quality concerns, and technical inquiries. • Manage ...
Customer Service Manager
West Springfield, MA · On-site
$85K - $90K/yr
Customer Service & Shipping Manager • Serve as the primary point of contact for aerospace customers regarding order status, delivery schedules, quality concerns, and technical inquiries. • Manage ...
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Job description
Valence Surface Technologies is a full-service surface finishing company specializing in the commercial aerospace, defense, space and satellite industries. With ten strategically located sites across the United States, Valence provides a start to finish solution from NDT and chemical processing, to paint and sub-assembly.
Position Summary:
Responsible for managing all customer relationships, overseeing order fulfillment processes, and ensuring exceptional service delivery to the customers.
Responsibilities
Qualifications
Export Compliance Requirement
This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a US Person.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Position Summary:
Responsible for managing all customer relationships, overseeing order fulfillment processes, and ensuring exceptional service delivery to the customers.
Responsibilities
-
- Ensure timely and accurate communication with customers regarding order status, delivery timelines, and service issues.
- Build and maintain strong relationships with aerospace clients, ensuring satisfaction and retention.
- Collaborate with production, planning, and quality teams to align customer expectations with operational capabilities.
- Monitor and manage order flow, pricing accuracy, and contract compliance.
- Analyze customer trends and feedback to identify opportunities for service enhancements.
- Identify and implement process improvements to enhance customer experience and operational efficiency.
- Lead, coach, and develop the customer service team to ensure high performance and professional growth.
- Establish clear performance metrics and conduct regular evaluations.
- Foster a culture of accountability, responsiveness, and continuous improvement.
- Serve as the primary escalation point for key customer accounts.
- Develop and maintain reporting tools to track service performance, order accuracy, and customer satisfaction.
- Ensure compliance with industry standards, customer requirements, and internal policies.
Qualifications
-
- Bachelor's degree in Business, Operations, or a related field preferred.
- 3+ years of experience in a program management or customer service leadership role, in aerospace or manufacturing.
- Strong understanding of aerospace processing requirements and customer expectations.
- Excellent communication, negotiation, and problem-solving skills.
- Proficiency in ERP systems
- Demonstrated ability to lead cross-functional teams and drive results.
Export Compliance Requirement
This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a US Person.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.