60 Uscs Customer Service Jobs Hiring Near You

Who We Are: USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an employee-focused, equal opportunity employer and would love to have you join our team.
The Job Details:
• Provide leadership by efficiently coordinating and executing workflow throughout the warehouse, while prioritizing safety, sanitation, cost control, productivity, accuracy, teamwork, and customer satisfaction in alignment with facility goals.
• Serve as a visible leader within the Cold Crew, fostering positive relationships with staff and upholding company culture.
• Advise and participate in employment-related decisions including but not limited to hiring, promoting, and/or terminations.
• Prioritize, supervise, and direct various warehouse tasks, customer requests, and allocate the necessary labor to fulfill those tasks.
• Determine if overtime is necessary and seek additional approval from management as needed.
• Supervise, manage, and respond to incidents, injuries, and near-misses by conducting follow-up investigations and logging reports into the safety tracking system.
• Participate in the corrective action process and address interpersonal issues for team members as they arise while seeking guidance from upper management and HR when necessary.
• Supervise and continuously improve labor efficiency through coaching, feedback, and training initiatives.
• Approve timecards, assist with scheduling, and managing time-off requests.
• Oversee and conduct performance reviews of team members, ensuring clear and constructive feedback.
• Oversee, direct, and ensure adherence to good warehousing practices, food safety standards, customer SOPs, and inventory accuracy, while maintaining an inspection-ready facility.
• Act as a liaison between warehouse staff and other departments to ensure smooth and efficient workflow.
• Coordinate with shipping and receiving departments to manage truck docks, call trailers in and out, and direct the flow of pallets in and out of storage areas.
• Perform tasks within the Warehouse Management System (WMS), that track and maintain management decisions including assigning doors, directing tasks, managing inventory, and addressing exceptions.
• Manage and troubleshoot issues within the warehouse, collaborating with co-workers to resolve challenges efficiently.
• Act as the escalation point for various matters, resolving issues as needed.
• Occasionally perform Warehouse Associate and Lead duties as necessary based on business demands.
The Job Specifics:
• Location, Department and Work Hours: XXXXXX Warehouse Hours Vary
• Reports To: Managers and Superintendent
• Travel Amount: May Vary
• Job Type, EEO, and Job Code: Full Time
What We Are Looking For:
Education
• Preferred: high school diploma, achieved a GED, or earned the equivalent, 2+ years of College or a minimum of 2-3 years Team Lead/Supervisor experience Required
Experience
• Warehouse Supervision and operations, preferably in a food or temperature-controlled environment
• Radio frequency and other warehouse computer applications including MS Office Suite
• Detail and customer service oriented.
• Planning, organizing, professional written and oral communication, problem solving, decision making, excellent mathematical skills
• Must be able to consistently lead and influence others to take positive action.
• Handle multiple high priority tasks in a fast-paced team environment and requires the ability to work well independently with minimal supervision.
Other Abilities You Will Need to Have: The requirements described below are representative of those required to perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.
• Bend and lift up to 50 lbs. regularly.
• Lift up to 70 lbs. occasionally, with assistance.
• Work in a temperature range from +50°F to -30°F with moderate noise levels.
• Lift overhead when required.
• May require physical effort associated with using the computer to access information, or standing, walking, using stairs, and lifting needed to carry out everyday activities.
• Stand and walk for extended periods.
• Use hands to handle objects, tools, or controls.
• Attention to detail.
• Effective communication, vision, and hearing are essential for safety and productivity.
• Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required.
• Additional work hours may be requested by management to help manage employee production, projects, and or special events.
• Operate a registered motor vehicle as part of daily tasks.
• Engage in frequent personal interaction and communication.
• Possess strong arithmetic and reading skills.
• Follow verbal instructions, written instructions, and company policies.
• Be a self-starter, able to work independently and coordinate with others.
• Thrive in a fast-paced environment, managing stress and meeting productivity guidelines.
The Standard Details:
• Maintain a professional demeanor in appearance and communications at all times.
• Participate in staff and/or customer meetings as required.
• Take initiative to prevent non-conformities related to product, process, and quality systems.
• Identify and report any issues related to product, processes, and/or quality.
• Propose and implement solutions through appropriate channels.
• Ensure solutions are effectively implemented.
• Follow posted security procedures at all times while in the building.
• Participate in safety and educational training programs
What's In It For You:
We are a great company with great people. Full-time employees not under contract are offered:
• 401K and Educational Assistance after 1 year.
• Blue Cross Blue Shield available after 30 days of service, if elected.
• Company Life Insurance.
• A variety of additional benefits and perks.
Additional Information:
• This job description may not encompass all tasks necessary to complete the role.
• Job functions may vary based on the area of operation. This description outlines the most common tasks required for the job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.