OB SUMMARY
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
RESPONSIBILITIES
· Delivers outstanding customer service to walk-in customers and telephone inquiries
· Continuously practices good listening skills with customers, The UPS Store team members, and leadership
· Takes ownership of the customer's shipping and printing needs and offers viable solutions
· Takes ownership of the customer's shipping and / or printing needs and offers viable solutions
· Takes action to learn all product and service offerings, alternative solutions, and industry trends, including all store-mandated training.
· Operates all equipment, software, and devices in a safe and expert fashion and is willing to teach others
· Maintains a clean, organized, and safe working environment
· Performs other duties as assigned
· Adheres to current guidelines for health (COVID) practices
QUALIFICATIONS
· Prior UPS Store/print center experience preferred
· At least 1 year of Retail/customer service experience required
· Strong computer skills, including Microsoft Office
· High school diploma or GED required
· Good communication and people skills
· Able to cross sell and up sell products and services
· Excellent spatial relations, as relates to packing skills
· Outstanding phone skills
· Strong verbal and written communication skills, including spelling and math and penmanship
· Prompt, reliable, and responsible
· Able to lift 40+ pounds
· Monday - Friday : 8:30 Am - 6:30 PM
· Saturday : 9 AM - 4 PM
· Sunday : 9 AM - 3 PM
BENEFITS
· Uniform Shirts Provided, Other Apparel to be your responsibility in accordance with company guidelines.
Work Location: In person