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60 Trident Solutions Jobs Hiring Near You

TRIDENT SOLUTIONS

Director Customer Service

Sherman, TX · On-site

$120 - $150/hr

Job DetailsJob Location: EWH - Sherman, TX 75090 Position Type: Full Time Title: Director of Customer Service Position Description: The Director of Customer Service is responsible for leading and ...

TRIDENT SOLUTIONS

Assembler Coordinator

Waseca, MN · On-site

$20.65 - $25.27/hr

Job Summary: We are seeking a dedicated and skilled Assembler Coordinator to join our manufacturing team. In this role, you will be responsible for assembling and fabricating components on the ...

Trident Consulting

Agentic AI Developer

Hartford, CT · Hybrid

$70/hr

Trident Consulting is seeking a "Agentic AI Developer" for one of our client in Hartford CT . A ... solutions for Agentic Use cases • Collaboration with customer architect to bring more Agentic ...

New

Trident Consulting

Implementation Analyst

Plano, TX · Remote

$28/hr

Trident Consulting is seeking a "Implementation Analyst " for one of our client. A global leader in ... solutions in large or community banks for print/ mail production ; Familiarity with check capture ...

Trident Consulting

Automation Lead

Charlotte, NC

$70/hr

... solutions and proposals Multi location team handling capabilities About Trident Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid ...

Trident Consulting

Backend Java Developer

Alpharetta, GA · On-site

$55/hr

... solution delivery About Trident Consulting Trident Consulting is an award-winning staffing and consulting firm headquartered in San Ramon, CA. Since 2005, we've partnered with Fortune 500 and high ...

Trident Consulting

Network Admin L2

Duluth, MN · On-site

$50/hr

Rapidly evolving technology landscape requires continuous learning About Trident Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid ...

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Infographic showing various job openings at Trident Solutions in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Director Customer Service

TRIDENT SOLUTIONS

Sherman, TX • On-site

$120 - $150/hr

Other

Posted 9 days ago

Job description

Job DetailsJob Location: EWH - Sherman, TX 75090 Position Type: Full Time Title: Director of Customer Service

Position Description:

The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support to our customers. This role will set the strategy, structure, and operating standards for the team while driving continuous improvement in service levels, responsiveness, and customer satisfaction. The Director will be a key leader in shaping the customer experience and ensuring our company is recognized as “easy to do business with.

This position is located in Plano and involves weekly travel to our Sherman facility.

Key Responsibilities

Leadership & Team Development

  • Lead, coach, and inspire a customer service team of 20+ representatives, supervisors, and support staff.
  • Establish clear goals, KPIs, and accountability across the team.
  • Drive employee engagement, retention, and professional development.

Customer Experience

  • Own the customer service strategy and ensure best-in-class customer interactions across phone, email, portal, and other channels.
  • Monitor and improve response times and resolution rates
  • Act as an escalation point for complex customer issues and ensure quick resolution.

Operational Excellence

  • Develop and implement policies, processes, and technology tools that increase efficiency and improve the customer experience.
  • Collaborate cross-functionally with Sales, Supply Chain, and Operations to streamline order fulfillment, billing, and product/service support.
  • Implement reporting and dashboards to track performance against SLAs and customer expectations.

Strategy & Continuous Improvement

  • Drive a culture of “finding a better way every day” with a focus on lean process improvement and eliminating inefficiencies.
  • Identify and implement digital tools (CRM, AI/automation, self-service portals) to improve responsiveness and scalability.
  • Contribute to customer-centric initiatives that support revenue growth and customer loyalty.
QualificationsKey Competencies
  • Strategic thinker who can align customer service with business growth goals.
  • Data-driven decision maker who uses metrics to drive performance.
  • Strong change leader, able to drive adoption of new processes and tools.
  • Customer-first mindset with high energy and passion for service excellence.
  • Collaborative leader with the ability to influence across functions.
Qualifications
  • Bachelor’s degree preferred
  • 10+ years of progressive experience in customer service or customer operations, with at least 5 years in a leadership role.
  • Proven experience leading a team of 20+ in a B2B environment, ideally industrial or manufacturing-related.
  • Strong track record of improving customer satisfaction and operational KPIs.
  • Excellent communication, leadership, and problem-solving skills.
  • Experience with CRM systems (Salesforce preferred) and customer service technology platforms (Service Cloud preferred).
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