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Transcom

60 Transcom Customer Service Jobs Hiring Near You

MANTECH

Journeyman Field Support Technician

Doral, FL

$19 - $25.75/hr

MANTECH seeks a motivated, career and customer-oriented Journeyman Field Support Technician to join ... Experience working in a managed services environment. Experience with cloud technologies (e.g., AWS ...

Govcio LLC

ESD Technician III (Senior)

Doral, FL · On-site

$75K - $86K/yr

GovCIO is seeking a motivated, career and customer-oriented ESD Technician III (Senior) to join our ... Lead and manage small-to-medium-sized projects and initiatives to improve Enterprise Service Desk ...

MANTECH

Executive Communication Technician

Doral, FL · On-site

MANTECH seeks a motivated, career and customer-oriented Executive Communication Technician to join ... Collaborates closely with network services, software engineering, and application development teams ...

New

Govcio LLC

Systems Administrator III (Senior)

Doral, FL · On-site

$115K - $130K/yr

GovCIO is seeking a motivated, career and customer-oriented Systems Administrator III (Senior) to ... Familiarity with IT Service Management (ITSM) principles and practices. * Strong analytical and ...

Sawdey Solution Services

$96.85/hr

At Sawdey Solution Services, we recognize that attracting the best talent is key to our strategy ... Must be able to effectively communicate with customer and fulfill all duties and responsibilities ...

ManTech

Executive Communication Technician

Doral, FL

MANTECH seeks a motivated, career and customer-oriented Executive Communication Technician to join ... Collaborates closely with network services, software engineering, and application development teams ...

New

olt

Mover Packer Crew Leader

Anchorage, AK

$17 - $20.50/hr

Knowledgeable of TRANSCOM requirements, rules and regulations * ALL OTHER DUTIES AND PROJECTS AS ... Customer service demands. * Extreme weather conditions, i.e. snow, ice, rain and dust. Physical ...

Odyssey

Mover Packer Crew Leader

Anchorage, AK · On-site

$17 - $20.50/hr

Knowledgeable of TRANSCOM requirements, rules and regulations * ALL OTHER DUTIES AND PROJECTS AS ... Customer service demands. * Extreme weather conditions, i.e. snow, ice, rain and dust. Physical ...

olt

Mover Packer Crew Leader

Anchorage, AK · On-site

$17 - $20.50/hr

Knowledgeable of TRANSCOM requirements, rules and regulations * ALL OTHER DUTIES AND PROJECTS AS ... Customer service demands. * Extreme weather conditions, i.e. snow, ice, rain and dust. Physical ...

ManTech

Journeyman Field Support Technician

Doral, FL · On-site

MANTECH seeks a motivated, career and customer-oriented Journeyman Field Support Technician to join ... Experience working in a managed services environment. Experience with cloud technologies (e.g., AWS ...

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All JobsTranscom Customer Service Jobs

Transcom Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

Do workers at Transcom get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Does Transcom pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
100% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

At Transcom, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
40% of people say they have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at Transcom?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 11 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 20% of people with changing schedules find out their shifts one week or less ahead of time.
  • 10% of people with changing schedules find out their shifts two weeks ahead of time.
  • 20% of people with changing schedules find out their shifts three weeks ahead of time.
  • 50% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers at Transcom worry about hours?

Most people don’t worry about getting enough hours.
93% of people report they don’t worry about getting enough hours.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Do Transcom workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
80% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it for Transcom workers to change shifts?

Most people find it hard to change shifts.
85% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it to get time off at Transcom?

Some people find it hard to get time off.
64% of people report it’s hard to get time off.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and May 2026.

Do Transcom managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers at Transcom do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
93% of people report that they don’t do extra unpaid work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it to take sick days at Transcom?

Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Transcom feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Transcom get to take their breaks without interruption?

Most people get breaks without interruption.
94% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at Transcom?

Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Transcom enjoy their jobs?

Only some people enjoy their job.
53% of people report they don’t enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Transcom recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at Transcom?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at Transcom?

Only some people are given support to advance their career here.
In the last year, 61% of people report not being given support to advance their career here.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think Transcom’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how Transcom is doing?

Only some people feel well informed about how the company is doing.
65% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.
What are the most popular jobs at Transcom?
Infographic showing various Customer Service job openings at Transcom in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Physical job distribution.
Journeyman Field Support Technician

Journeyman Field Support Technician

MANTECH

Doral, FL

$19 - $25.75/hr

Other

Posted 15 days ago

ManTech rating

8.8

Company rating: 8.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

31st of 183 rated software companies

Job description

MANTECH seeks a motivated, career and customer-oriented Journeyman Field Support Technician to join our team in Doral, Florida.

Responsibilities include but are not limited to:

  • Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
  • Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
  • Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
  • Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
  • Escalate complex issues to senior Technicians and contribute to process improvement initiatives.

Minimum Qualifications:

  • HS diploma: a candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for education.
  • Must possess two certifications Security+ , CompTIA A+ and Network+ certifications or equivalent, relevant vendor-specific certifications (e.g., Microsoft, Cisco),
  • DoD 8570.01-M IAT Level II certification.
  • 3+ years of experience with 2+ years of position-specific relevant experience.
  • Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.
  • Proficiency in installing, configuring, and troubleshooting Windows operating systems.  Experience with Active Directory and remote desktop tools.
  • Experience with cybersecurity tools and best practices. Experience with end-user device support (desktops, laptops, mobile devices).

Desired Qualifications:

  • Bachelor’s degree in information technology, computer science, or a related field.
  • Experience working in a managed services environment. Experience with cloud technologies (e.g., AWS, Azure).
  • Experience with scripting and automation tools. Experience with advanced cybersecurity incident response and server administration and virtualization.
  • Advanced vendor-specific certifications (e.g., MCSE, CCNP), CISSP or other advanced security certifications, ITIL Practitioner (or higher), and Project Management certifications.
  • Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements:

  • Must have an active TS/SCI clearance.

Physical Requirements:

  • Required Travel up to 50%
  • Must be able to remain in a stationary position 50%.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
  • The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

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