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72 Transcat Assistant Service Manager Jobs Hiring Near You

Heritage Tractor

Assistant Service Manager

Aledo, IL · On-site

$60K - $70K/yr

The Assistant Service Manager supports the daily operations of the Service Department by coordinating service work, managing the work order process, and helping deliver a positive customer experience.

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Transcat Jobs Information

Do workers at Transcat get paid breaks?

Yes. Most people get paid breaks.
78% of people say they get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and July 2026.

Does Transcat pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
44% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and July 2026.

At Transcat, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
77% of people say they have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Transcat affordable enough for their workers?

Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between April 2025 and July 2026.

Do people get paid time off at Transcat?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between June 2025 and July 2026.

Do workers at Transcat worry about hours?

Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Transcat workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it for Transcat workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it to get time off at Transcat?

Most people find it easy to get time off.
94% of people report it’s easy to get time off.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.

Do Transcat managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and May 2026.

Do jobs at Transcat spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

How easy is it to take sick days at Transcat?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at Transcat good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 9 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people at Transcat feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Transcat get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Transcat?

Most people feel stressed out here.
82% of people say they often feel stressed out at work.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Transcat enjoy their jobs?

Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Transcat recommend working with their team?

Most people recommend working with their team.
68% of people report that they would recommend working with their immediate team to a friend.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at Transcat?

Most people didn’t get enough training when they started.
69% of people report they didn’t get enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Transcat?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Transcat’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers feel well informed about how Transcat is doing?

Only some people feel well informed about how the company is doing.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and July 2026.

What other companies are hiring for Assistant Service Manager jobs?

What are the most popular jobs at Transcat?

What are the most popular categories at Transcat?

Infographic showing various Assistant Service Manager job openings at Transcat in the United States as of August 2026, with employment types broken down into 98% Full Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, and 3% Remote job distribution.

Assistant Service Manager

Conicelli Autoplex

Conshohocken, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Description
About This Job
The Assistant Service Manager plays a pivotal role in ensuring the seamless operation and exceptional service delivery of our team. This position supports the Service Manager in overseeing daily activities, fostering a positive work environment, and driving customer satisfaction. You act as a key leader, guiding our service professionals to meet and exceed performance goals, while upholding our commitment to quality and efficiency. This role is essential for maintaining high service standards and contributing directly to our organizational success and reputation.
Job Duties and Responsibilities
The Assistant Service Manager performs a variety of critical functions that ensure operational excellence and team effectiveness:
  • Leads and mentors a team of service professionals, providing daily guidance and fostering a collaborative environment.
  • Supervises staff performance, offering constructive feedback, conducting performance reviews, and identifying training needs.
  • Participates in the hiring process, assists with onboarding new team members, and provides ongoing work direction.
  • Ensures high standards of Customer Service by monitoring interactions, resolving complex customer inquiries, and handling escalated issues with professionalism.
  • Applies strong Problem Solving skills to address operational challenges, customer complaints, and unforeseen service disruptions, implementing effective and timely solutions.
  • Manages staff Scheduling to ensure optimal coverage, efficient resource allocation, and adherence to service level agreements.
  • Oversees daily Operational Management, including workflow optimization, resource allocation, and adherence to company policies and procedures.
  • Facilitates effective Communication Skills within the team and with other departments, ensuring clear information flow and alignment on service goals.
  • Drives Customer Satisfaction initiatives by analyzing feedback, identifying areas for improvement, and implementing strategies to enhance the customer experience.
  • Ensures efficient Service Delivery by monitoring key performance indicators, identifying bottlenecks, and implementing process improvements.
  • Utilizes Conflict Resolution techniques to mediate disputes among staff members or to de-escalate challenging customer situations, ensuring fair and positive outcomes.
  • Contributes to continuous improvement by suggesting and implementing new service protocols and operational efficiencies.
Required Qualifications
Education
  • Possesses a high school diploma or equivalent.
Experience
  • Holds a minimum of 3 years of experience in a customer service role.
  • Includes at least 1 year of experience in a supervisory or team leadership capacity.
Knowledge/Skills
  • Demonstrates strong Customer Service principles and practices.
  • Exhibits excellent Team Leadership and motivational abilities.
  • Possesses proven Staff Supervision capabilities, including performance management and development.
  • Applies effective Conflict Resolution strategies.
  • Shows strong Problem Solving and analytical skills.
  • Understands principles of Operational Management.
  • Communicates clearly and effectively, both verbally and in writing.
  • Focuses consistently on achieving Customer Satisfaction.
  • Ensures efficient Service Delivery processes.
  • Manages Scheduling and resource allocation effectively.
  • Proficient in using standard office software and service management systems.
Preferred Qualifications
  • Holds an Associate's degree in Business Administration, Management, or a related field.
  • Possesses experience in the specific industry related to our services.
Physical Requirements/Work Conditions
  • Works primarily in an office or service environment.
  • Routinely uses standard office equipment such as computers, phones, and photocopiers.
  • Requires the ability to sit or stand for extended periods.
  • Occasionally lifts up to 25 pounds.
  • May involve occasional travel or extended hours based on business needs.

Conicelli provides a positive, professional work environment. Our team members enjoy many benefits including:
  • Full-Time Employment
  • Medical, Dental and Vision
  • Vacation/Paid Time Off
  • 401(k)
  • Family owned and operated for over 40 years!
  • We are an Equal Opportunity Employer. All applicants must be able to pass pre-employment testing including background checks and drug testing

Apply