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Do workers at Tom James get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Does Tom James pay people when they’re sick?

Yes. Most people get paid when they’re sick.
71% of people say they would get paid if they were sick but scheduled to work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.

Is the health insurance from Tom James affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between March 2025 and May 2026.

Do workers at Tom James worry about hours?

Most people don’t worry about getting enough hours.
67% of people report they don’t worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and December 2025.

How easy is it to get time off at Tom James?

Some people find it hard to get time off.
60% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Do Tom James managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and December 2025.

Do jobs at Tom James spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and December 2025.

How easy is it to take sick days at Tom James?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Tom James feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Tom James get to take their breaks without interruption?

Only some people get breaks without interruption.
60% of people report that their breaks get interrupted.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at Tom James?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Tom James enjoy their jobs?

Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Tom James recommend working with their team?

Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at Tom James?

Some people didn’t get enough training when they started.
67% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at Tom James?

Only some people are given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think Tom James’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how Tom James is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and May 2026.

What are the most popular job types at Tom James?

    What are the most popular jobs at Tom James?

    What are the most popular categories at Tom James?

    Infographic showing various Sales job openings at Tom James in the United States as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 100% Physical job distribution.

    Client Services Representative - Collections

    Tom James Company

    Franklin, TN • On-site

    $15.75 - $21.50/hr

    Other

    Medical, Dental, Vision, Retirement, PTO

    Posted 6 days ago

    Tom James rating

    6.6

    Company rating: 6.6 out of 10

    Based on 7 frontline employees who took The Breakroom Quiz

    36th of 62 rated fashion and textile manufacturers

    Job description

    Tom James Company is the world's largest manufacturer and retailer of made-to-order clothing and the engine behind one of the most established tailored clothing brands. As one of the few remaining vertically integrated clothing retailers-controlling the entire manufacturing process 'from sheep to suit'-we offer unparalleled value to those with an eye for quality.
    The Client Services/Collections Representative plays a key role in delivering exceptional customer service while helping maintain the company's financial health. This position partners closely with clients, Sales Professionals, and internal departments to resolve account issues, manage payment arrangements, and collect outstanding balances in a professional and customer-focused manner. The ideal candidate is an effective communicator with strong problem-solving skills who can balance excellent customer service with sound business judgment while supporting the Tom James sales cycle and delivering a positive client experience.
    Job Duties
    • Prepare, review, and distribute collection letters and other correspondence in accordance with company policies and established procedure
    • Place and receive collection calls in a professional, courteous, and customer-focused manner while working to resolve delinquent account balances
    • Respond promptly to customer inquiries by phone, email, and written correspondence regarding account balances, billing questions, payment history, and other account-related concerns
    • Contact customers regarding past-due accounts, discuss payment options, negotiate payment arrangements within established guidelines, and document all collection activity
    • Maintain and monitor customer payment plans and records, ensuring timely follow-up and accurate account documentation
    • Partner with Sales Professionals to resolve collection issues while balancing positive customer relationships with the company's financial objectives
    • Provide exceptional customer service by communicating professionally, demonstrating empathy, and resolving issues in a timely and effective manner
    • Develop and maintain a thorough understanding of the Tom James sales cycle, business processes, products, and customer service standards to effectively support customers and Sales Professionals
    • Protect confidential customer and financial information by adhering to company policies and applicable privacy requirements
    • Performs other related duties, as required or assigned
    • Maintain regular and reliable on-site attendance
    Required Knowledge, Skills & Abilities
    The ideal candidate will have:
    • Excellent verbal and written communication skills with the ability to communicate professionally and effectively with customers, Sales Professionals, and employees at all organizational levels.
    • Strong customer service skills with the ability to de-escalate difficult situations and build positive working relationships
    • Demonstrated ability to prioritize multiple responsibilities, manage time effectively, and remain composed under pressure
    • Strong organizational skills with exceptional attention to detail and accuracy
    • Proficiency with Microsoft Office applications and the ability to learn company-specific software and systems.
    s
    Experience & Education
    • High school diploma or equivalent required
    • Minimum of one year of collections, accounts receivable, customer service, or related experience involving telephone communication and customer interactions
    • Experience handling sensitive customer conversations while maintaining professionalism
    • Experience working in a fast-paced environment with competing priorities

    At Tom James Company, we believe that taking care of our team is just as important as taking care of our customers. We offer a comprehensive benefits package designed to support your well-being and help you thrive, both personally and professionally. Here is a glimpse of what you can expect as part of our team:
    * Health, Dental, and Vision Insurance
    * Generous Paid Time Off
    * Retirement Savings Plan
    * 9 Paid Holidays
    * Profit Sharing
    * Employee Stock Purchase Plan
    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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