50 Thekey Customer Service Jobs Hiring Near You

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

The Part-Time Registered Nurse provides direct client care services and supervision utilizing the nursing process and clinical knowledge to ensure high-quality client care and provides leadership and oversight to all clinical roles within the location. Responsible for ensuring that our services are in-line with any requirements from within your State. For this role, you are required to maintain an active RN License within your designated State.

Essential Duties and Responsibilities:

• Responsible for supervision of clinical staff and overall management of client cases.
• Assesses the physical, psychosocial, spiritual, and environmental status of assigned clients systematically and continuously to provide required client services.
• Performs initial client assessment, as required by State regulations, and consults with physicians, other staff, client/family, and other caregivers to formulate a plan of care and coordinate delivery of services to ensure high-quality client care.
• Provides nursing services in accordance with the plan of care and utilizes the nursing process.
• Performs ongoing assessment of client's status and response to services to evaluate the plan of care and modify as necessary, and updates clients and/or family members with any recommended changes. Adheres to department and agency policies, procedures, and methods to increase the department's contribution to the organization's effectiveness.
• Performs related accountabilities/responsibilities as required or directed.
• Continuously evaluates the client's status and works with client/caregiver in developing ways to meet their needs.
• Coordinates and integrates services being provided to each client by all disciplines.
• Initiates and revises client care plan for the clinical team based on client's needs and supervises the care provided by the clinical team.
• Ensuring that you meet or exceed regulatory requirements with your designated State
• Ensures that our clinical teams/caregivers meet or exceed the regulatory requirements set forth within your State, are adequately trained to deliver care, and receive RN instruction as needed. This includes leading the practical skills portion of any trainings and re-trainings.
• Supervises clinical team's/caregiver performance and ability to perform duties on an ongoing basis, including conducting periodic formal caregiver performance evaluations of their delivery of care.
• Performs a timely assessment of a client's change in condition, informs the physician and other healthcare team members of changes in the client's conditions and needs, and updates the plan of care accordingly.
• Other duties as assigned

Required Skills, Education, and Certifications:

• Current Registered Nurse license in the state of employment; continued employment is contingent upon maintaining an active license in good standing
• Three to five years experience in health care, elder care, social work, or related industry
• Current CPR Certification
• Excellent customer service and conflict resolution skills
• Computer proficiency and ability to document timely and accurately notes in system
• Ability to provide care in a variety of settings.

Physical Requirements:

• Ability to travel to client homes and other locations 50 - 75% of the time
• Ability to lift and carry up to 10-15 pounds
• Must be able to lift, turn, and transfer patients weighing up to 50 lbs.
• Ability to sit, stand and walk for prolonged periods of time throughout the work day
• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance
  

TheKey is an equal opportunity employer.TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code -California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of anon-exemptiblecrime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

#LI-TK