Rochester, NY · On-site
$22 - $23/hr
Demonstrate sound judgment, professionalism and optimism while directing the work of associates ... Answer queries regarding club services and facilities. * Implement processes and procedures to ...
Rochester, NY · On-site
$22 - $23/hr
Demonstrate sound judgment, professionalism and optimism while directing the work of associates ... Answer queries regarding club services and facilities. * Implement processes and procedures to ...
Weston, FL · On-site
Deliver experiential classes with passion and professionalism (on time and on brand) * Complete required Midtown learnings and participate in team meetings * Maintain a clean and tidy studio space ...
Weston, FL · On-site
Deliver experiential classes with passion and professionalism (on time and on brand) * Complete required Midtown learnings and participate in team meetings * Maintain a clean and tidy studio space ...
Chicago, IL · On-site
$65K - $85K/yr
Midtown offers more training and development options than any other private commercial club company, including a professional development account to provide financial support for relevant education ...
Chicago, IL · On-site
$65K - $85K/yr
Midtown offers more training and development options than any other private commercial club company, including a professional development account to provide financial support for relevant education ...
Demonstrate sound judgment, professionalism and optimism while directing the work of associates ... Answer queries regarding club services and facilities * Implement processes and procedures to ...
Demonstrate sound judgment, professionalism and optimism while directing the work of associates ... Answer queries regarding club services and facilities * Implement processes and procedures to ...
$65K - $90K/yr
We offer more training and development options than any other club company, including a professional development account to provide financial support towards education and training. #3 Our ...
$65K - $90K/yr
We offer more training and development options than any other club company, including a professional development account to provide financial support towards education and training. #3 Our ...
Chicago, IL · On-site
$17.05/hr
Promote Spa/salon services and sell retail products * Address needs in a professional, positive and timely manner Our Hair Stylists: * Have a minimum of one year of experience as a hair stylist; ...
Chicago, IL · On-site
$17.05/hr
Promote Spa/salon services and sell retail products * Address needs in a professional, positive and timely manner Our Hair Stylists: * Have a minimum of one year of experience as a hair stylist; ...
Deerfield, IL · On-site
Address needs in a professional, positive, and timely manner * Arrange workstation, treatment room, lighting, sound and inquire with guest comfort level throughout service * Maintain cleanliness of ...
Deerfield, IL · On-site
Address needs in a professional, positive, and timely manner * Arrange workstation, treatment room, lighting, sound and inquire with guest comfort level throughout service * Maintain cleanliness of ...
Montreal, QC · On-site
The Position Our Bussers/Runners provide a sense of belonging through enthusiastic, genuine and professional service. Our culture is defined by the way we inspire each other toward personal and ...
New
Montreal, QC · On-site
The Position Our Bussers/Runners provide a sense of belonging through enthusiastic, genuine and professional service. Our culture is defined by the way we inspire each other toward personal and ...
New
Chicago, IL · On-site
$20/hr
... attentive professionals who strive to delight our members and guests by: * Maintaining the ... Ensuring that all food service and preparation ware is clean and sanitized * Scraping and spraying ...
Chicago, IL · On-site
$20/hr
... attentive professionals who strive to delight our members and guests by: * Maintaining the ... Ensuring that all food service and preparation ware is clean and sanitized * Scraping and spraying ...
Palatine, IL · On-site
$25/hr
Maintain a positive, empathetic, and professional attitude toward members at all times * Know our products and services inside and out, so you can answer questions * Ability to assist with inventory ...
Palatine, IL · On-site
$25/hr
Maintain a positive, empathetic, and professional attitude toward members at all times * Know our products and services inside and out, so you can answer questions * Ability to assist with inventory ...
Rochester, NY · On-site
$17 - $19/hr
Maintain a positive, empathetic, and professional attitude toward members at all times * Know our products and services inside and out, so you can answer questions * Ability to assist with inventory ...
Rochester, NY · On-site
$17 - $19/hr
Maintain a positive, empathetic, and professional attitude toward members at all times * Know our products and services inside and out, so you can answer questions * Ability to assist with inventory ...
Weston, FL · On-site
$14.25 - $19.50/hr
Demonstrate sound judgment, professionalism, and optimism * Assist members with program registration, payment processing, and scheduling services * Handle check-ins, addressing questions and ...
Weston, FL · On-site
$14.25 - $19.50/hr
Demonstrate sound judgment, professionalism, and optimism * Assist members with program registration, payment processing, and scheduling services * Handle check-ins, addressing questions and ...
Deerfield, IL · On-site
$16.50/hr
Demonstrate sound judgment, professionalism, and optimism * Assist members with program registration, payment processing, and scheduling services * Handle check-ins, addressing questions and ...
Deerfield, IL · On-site
$16.50/hr
Demonstrate sound judgment, professionalism, and optimism * Assist members with program registration, payment processing, and scheduling services * Handle check-ins, addressing questions and ...
Chicago, IL · On-site
$25/hr
Demonstrate sound judgment, professionalism, and optimism * Assist members with program registration, payment processing, and scheduling services * Handle check-ins, addressing questions and ...
New
Chicago, IL · On-site
$25/hr
Demonstrate sound judgment, professionalism, and optimism * Assist members with program registration, payment processing, and scheduling services * Handle check-ins, addressing questions and ...
New
Montreal, QC · On-site
The Position Our Servers provide a sense of belonging through enthusiastic, genuine and professional service. Our culture is defined by the way we inspire each other toward personal and professional ...
Montreal, QC · On-site
The Position Our Servers provide a sense of belonging through enthusiastic, genuine and professional service. Our culture is defined by the way we inspire each other toward personal and professional ...
... servicing, and delivering orders, suggesting delicious meal & drink options, and doing so, while ... Excellent professional references * A passion for helping others * Display Kindness * Bring ...
... servicing, and delivering orders, suggesting delicious meal & drink options, and doing so, while ... Excellent professional references * A passion for helping others * Display Kindness * Bring ...
Rochester, NY · On-site
$35/hr
Maintain a consistent and professional working schedule that meets the needs of your clients and potential clients. Requirements: * A love of coaching and movement. * Possess our core values: Win ...
Rochester, NY · On-site
$35/hr
Maintain a consistent and professional working schedule that meets the needs of your clients and potential clients. Requirements: * A love of coaching and movement. * Possess our core values: Win ...
Reliable, professional, and committed to excellence. * Excited to build your following and contribute to a strong studio community. * Flexible and available to teach a variety of class times ...
Reliable, professional, and committed to excellence. * Excited to build your following and contribute to a strong studio community. * Flexible and available to teach a variety of class times ...
Why You'll Love It You'll be joining a team of cleaning professionals that takes "collaboration" to ... Can be thorough and pay attention to detail, to be flexible and open to change, customer service ...
Why You'll Love It You'll be joining a team of cleaning professionals that takes "collaboration" to ... Can be thorough and pay attention to detail, to be flexible and open to change, customer service ...
Rochester, NY · On-site
$100K - $120K/yr
Professional development of team * Recognition * Career pathway * Performance management * Host ... Hospitality Service * Labor Optimization * Difficult Conversation Management * Profit and Loss (P&L ...
Rochester, NY · On-site
$100K - $120K/yr
Professional development of team * Recognition * Career pathway * Performance management * Host ... Hospitality Service * Labor Optimization * Difficult Conversation Management * Profit and Loss (P&L ...
$22 - $23/hr
Full-time
Re-posted 6 days ago
Midtown is looking for a Hospitality Desk Lead who will play a key role in creating a positive experience in every interaction with members and guests. This is a full-time role, based in Rochester, New York.
The Position
Midtown believes in putting the customer at the center of every decision that we make. Member Experience is our strategy, and our members are our marketers. But it takes focus to stay on strategy in a fast-paced and dynamic health club environment.
As the Hospitality Desk Lead, you will be responsible for developing, directing, and leading our Hospitality Desk Team in delighting our members and guests each day. Your ability to communicate and to bring the team together will be mission critical.
You will love this job if:
You are a master of inspiring a sense of community and providing personal attention.
You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner.
You consistently strive to create a lasting first impression.
You thrive in creating memorable moments for members and guests.
You are a relationship builder. You are strong at developing partnerships among your team and bringing people together.
You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members.
You are a leader. You can motivate employees to exhibit our values every day.
As Hospitality Desk Lead, you will:
Demonstrate sound judgment, professionalism and optimism while directing the work of associates.
Assist with hospitality desk training and holding associates accountable for carrying out defined procedures and behaviors.
Help members with program registration, payment processing, and scheduling services.
Handle check-ins, addressing questions and resolving issues appropriately.
Maintain cleanliness of hospitality desk areas to contribute to an exceptional facility experience.
Contact housekeeping and maintenance departments when a problem is reported.
Answer queries regarding club services and facilities.
Implement processes and procedures to ensure consistent delivery of service.
Perform basic bookkeeping, cashiering, filing, and clerical duties.
Assist with inventory of product and supplies.
Experience Requirements
Availability to work a flexible schedule (including evenings, weekends, and some holidays)
At least 2 years of supervisory experience in a health club or hospitality environment
Proven ability to hire, train and lead productive service-minded associates
Work gracefully and quickly under pressure
Working knowledge of customer services standards
Great personality that naturally connect with a wide variety of people
Keen memory and delightful sense of humor
Highly organized and efficient
Excellent communication skills
Compensation:
Hourly rate: $22.00 - $23.00
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.