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Talkiatry
Talkiatry

Talkiatry is an online mental healthcare provider.

Breakroom Rating

Breakroom Rating9.7

Based on 7 frontline employees from Talkiatry who took The Breakroom Quiz

71 Talkiatry Operations Jobs Hiring Near You

Talkiatry

Director, Operational Programs

Manhattan, NY · On-site

$180 - $240/hr

Talkiatry is transforming mental health care by making high-quality psychiatry more accessible ... Operator, not just a strategist. 5-10 years in healthcare operations, clinician enablement, or ...

Talkiatry

Director, Operational Programs

New York, NY · On-site

Talkiatry is transforming mental health care by making high-quality psychiatry more accessible ... Operator, not just a strategist. 5-10 years in healthcare operations, clinician enablement, or ...

Talkiatry

Director, Operational Programs

New York, NY · On-site

$160K - $180K/yr

Talkiatry is transforming mental health care by making high-quality psychiatry more accessible ... Operator, not just a strategist. 5-10 years in healthcare operations, clinician enablement, or ...

Talkiatry

Director, Operational Programs

New York, NY · On-site

$160K - $180K/yr

Talkiatry is transforming mental health care by making high-quality psychiatry more accessible ... Operator, not just a strategist. 5-10 years in healthcare operations, clinician enablement, or ...

Talkiatry

Psychiatrist

Neenah, WI · Remote

$325K - $375K/yr

Talkiatry is a clinician-led, virtual psychiatry practice built to combine the stability of a ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Talkiatry

Psychiatrist (Remote)

Medford, OR · Remote

$325K - $375K/yr

Talkiatry is a clinician-led, virtual psychiatry practice built to combine the stability of a ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Talkiatry

Psychiatrist

Tallahassee, FL · Remote

$325K - $375K/yr

Talkiatry is a clinician-led, virtual psychiatry practice built to combine the stability of a ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Talkiatry

Psychiatrist (Remote)

Idaho Falls, ID · Remote

$325K - $375K/yr

Talkiatry is a clinician-led, virtual psychiatry practice built to combine the stability of a ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Talkiatry

Psychiatrist

Punta Gorda, FL · Remote

$325K - $375K/yr

Talkiatry is a clinician-led, virtual psychiatry practice built to combine the stability of a ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Talkiatry

Psychiatrist

Waco, TX · Remote

$325K - $375K/yr

Talkiatry is a clinician-led, virtual psychiatry practice built to combine the stability of a ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Talkiatry

Remote Psychiatrist (MD/DO) - Utah

$325K - $375K/yr

Talkiatry is a clinician-led, virtual psychiatry practice built to combine the stability of a ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Talkiatry

Psychiatrist (Remote)

Chandler, AZ · Remote

$325K - $375K/yr

Talkiatry is a clinician-led, virtual psychiatry practice built to combine the stability of a ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Talkiatry

Psychiatrist (Remote)

Chapel Hill, NC · Remote

$325K - $375K/yr

Talkiatry is a clinician-led, virtual psychiatry practice built to combine the stability of a ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

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Talkiatry Jobs Information

What is it like to work at Talkiatry?

Talkiatry is a mental health care organization that prioritizes a culture of compassion, empathy, and collaboration, fostering a supportive environment for its employees to grow professionally and personally.

The company's team structure is designed to promote interdisciplinary collaboration, with mental health professionals working together to provide comprehensive care to patients. Talkiatry's mission is to make high-quality mental health care accessible and affordable for all, with a focus on innovative technology and evidence-based treatments.

Working at Talkiatry may appeal to candidates who are passionate about mental health care and are looking for a dynamic, patient-centered work environment that offers opportunities for professional growth and development in a rapidly evolving field.

What makes Talkiatry an attractive place to work?

Talkiatry is a rapidly growing telemedicine company that is revolutionizing the mental health industry by providing accessible and affordable care to patients nationwide. The company's workplace culture values innovation, collaboration, and flexibility, offering employees a dynamic and supportive environment that fosters creativity and growth. By joining Talkiatry, professionals can contribute to a mission that prioritizes patient care and well-being, while also enjoying opportunities for professional development, career advancement, and making a meaningful impact in the field of mental health.

Does Talkiatry pay people when they’re sick?

Yes. Most people get paid when they’re sick.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and March 2026.

At Talkiatry, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between May 2025 and March 2026.

Is the health insurance from Talkiatry affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 7 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people get paid time off at Talkiatry?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between May 2025 and March 2026.

How easy is it to get time off at Talkiatry?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and March 2026.

How easy is it to take sick days at Talkiatry?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people at Talkiatry feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people at Talkiatry get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

Is it stressful to work at Talkiatry?

Most people don’t feel stressed out here.
71% of people say they don’t feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people at Talkiatry enjoy their jobs?

Most people enjoy their job.
86% of people report they enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people at Talkiatry recommend working with their team?

Most people recommend working with their team.
86% of people report that they would recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people get enough training when they start at Talkiatry?

Most people got enough training when they started.
100% of people report they got enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people get support to advance at Talkiatry?

Most people are given support to advance their career here.
In the last year, 80% of people report being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people think Talkiatry’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
83% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

Do workers feel well informed about how Talkiatry is doing?

Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and March 2026.
What are the most popular job types at Talkiatry?
    What are the most popular jobs at Talkiatry?
    What are the most popular categories at Talkiatry?
    Infographic showing various Operations job openings at Talkiatry in the United States as of August 2026, with employment types broken down into 11% Full Time, and 89% Part Time. Highlights an 2% Physical, and 98% Remote job distribution.

    Senior Manager, Workforce Management | New York, NY

    Talkiatry

    New York, NY • On-site

    $140K - $160K/yr

    Full-time

    Medical, Dental, Vision, Retirement, PTO

    Re-posted 7 days ago

    Talkiatry rating

    9.7

    Company rating: 9.7 out of 10

    Talkiatry

    Based on 7 frontline employees who took The Breakroom Quiz

    6.9

    Company rating compared to similar companies: 6.9 out of 10

    Healthcare providers average

    Based on 152,124 frontline employees who took The Breakroom Quiz

    Job description

    As Senior Manager, Analytics & Workforce Management (WFM), you'll serve as the analytical and operational backbone for Core Operations - enabling data-driven decision-making, optimized workforce performance, and accountability across a 400+ omni-channel Patient Care Coordinator (PCC) organization.
    Reporting directly to the Director of Core Operations, you'll lead the design and execution of performance analytics, workforce planning, and reporting frameworks that drive Talkiatry's operational excellence goals. Your team will play a critical role in ensuring our PCCs and frontline operations deliver consistent, high-quality support at scale, meeting performance and efficiency targets across Core Ops.
    This is a hands-on, cross-functional leadership role at the center of Core Operations - ideal for a results-oriented operator who can blend analytics with execution to improve patient and provider experience, reduce costs, and enhance frontline performance visibility.
    About Talkiatry
    Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare's most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we're changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.
    Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and more than two million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We're not just growing quickly - we're redefining how behavioral healthcare is delivered in America.
    Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose.
    You will:
    Operational Analytics & Performance Tracking
    • Own the analytics and reporting engine for PCC Operations, ensuring visibility into performance, staffing, and efficiency metrics.
    • Track and interpret KPIs, including variable costs (% of revenue and per visit), workforce utilization, QA adherence, and staffing efficiency - to drive accountability across teams.
    • Develop and maintain dashboards and reporting frameworks that support day-to-day management and long-term decision-making.
    • Support program- or LOB-level performance tracking (e.g., Therapy, Intake, or pilot initiatives) by building tailored reports that establish consistent tracking and performance measurement processes.
    • Partner with PCC leaders to identify performance trends, uncover root causes, and translate insights into operational improvements.
    • Deliver clear, actionable reporting to ensure Core Ops stays aligned with business goals and growth initiatives.

    Workforce Optimization & Forecasting
    • Lead workforce planning and forecasting for Talkiatry's Patient Care Coordinator (PCC) operations - spanning four communication channels (phone, SMS, webchat, and email) and five key lines of business: Psychiatry Intake, Therapy Referral, External Referral, Patient and Provider Support, and Call Center Teams.
    • Implement workforce management best practices for forecasting, scheduling, adherence, and intraday management - including AWA, shrinkage, service levels, and queue performance - to maximize efficiency and service quality while aligning staffing and capacity with patient volume and demand.
    • Partner with Finance and BizOps to track operational performance against budget, refine key assumptions, and inform future budget cycles.
    • Continuously evaluate variable costs and productivity drivers, identifying opportunities to reduce waste, optimize utilization, and improve overall performance.
    • Leverage WFM platforms such as Genesys and ServiceNow to enhance forecast accuracy, real-time visibility, and reporting automation.

    Cross-Functional Enablement & Leadership
    • Partner closely with Ops Excellence, Quality & Training, and Product to embed analytics and WFM insights into systems, workflows, and strategic planning.
    • Build and reinforce a data-driven culture across PCC Ops, integrating dashboards, performance reviews, and feedback loops into daily operations.
    • Collaborate with BizOps to ensure frontline data informs Core Ops' growth and retention initiatives, efficiency goals, and patient experience improvements.
    • Communicate trends, risks, and opportunities clearly to senior leadership to support data-driven decision-making and change activation.

    You have:
    • 7+ years of experience in operations analytics, workforce management, or business operations, ideally within contact center or patient access environments.
    • Proven success leading WFM and analytics functions supporting large-scale, high-volume operations (300+ team members across omni-channel environments).
    • Advanced proficiency in Excel, GSheet, SQL, and visualization tools (Tableau, Looker, Omni, or similar).
    • Experience with Genesys, ServiceNow, Salesforce, or other workforce/scheduling tools preferred.
    • Strong analytical and problem-solving skills; ability to translate complex data into clear business actions.
    • Demonstrated ability to drive performance improvement through data-driven decision-making.
    • Excellent communication and stakeholder management skills across technical and operational audiences.
    • Bachelor's degree required; Master's degree in Business, Operations, or Analytics preferred.
    Why Talkiatry:
    • Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
    • Collaborative environment: be part of building something from the ground up at a fast-paced startup
    • Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
    • Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
    • It all comes back to care: we're a mental health company, and we put our team's well-being first

    Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.
    At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.
    We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

    Working at Talkiatry

    Perks for frontline workers

    From Talkiatry, via Breakroom

    • Employer-paid health, dental, and vision insurance (up to 100% of premiums)

    • 100% employer-paid malpractice coverage

    • 401(k) match with employer match and immediate participation

    • Paid time off (PTO), sick time, and 11 paid holidays

    • Continuing Medical Education (CME) stipend and days

    • Flexible scheduling in a fully remote environment

    • Licensing support with upfront coverage of costs

    • Provided technology package for seamless virtual care

    • Virtual faculty practice, inclusive of education, research and engagement opportunities

    What to expect from working at Talkiatry

    From Talkiatry

    About Talkiatry, in their own words

    From Talkiatry

    We believe great psychiatric care starts with supporting the people who provide it. Too often, psychiatrists are forced to choose between autonomy and stability, meaningful patient care and administrative burden, professional fulfillment and work-life balance.

    Founded by a psychiatrist, Talkiatry was designed to be different. Our virtual care model combines clinical autonomy with the support, structure, and resources needed to build a sustainable career. Through dedicated administrative support, thoughtful technology, and a collaborative clinical community, we help psychiatrists spend less time navigating healthcare systems and more time focused on patient care.

    Today, Talkiatry serves patients across the country while supporting a growing network of psychiatrists committed to delivering high-quality, evidence-based mental healthcare.

    Company values

    From Talkiatry

    At Talkiatry, we believe the best patient outcomes start with supporting clinicians. We are guided by a commitment to clinical excellence, compassion, integrity, and continuous improvement. We strive to create an environment where psychiatrists can practice thoughtfully, maintain autonomy, collaborate with peers, and build sustainable careers while delivering high-quality care to the patients who need it most.

    Diversity and inclusion statement

    From Talkiatry

    Talkiatry is committed to building a workplace where everyone feels respected, valued, and empowered to contribute. We believe that diverse backgrounds, experiences, and perspectives strengthen our teams and improve the care we provide. We welcome candidates of all backgrounds and are dedicated to fostering an inclusive environment for our employees, clinicians, and patients.

    What Talkiatry employees say

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    Benefits

    Hours and flexibility

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