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66 System One Service Now Developer Jobs Hiring Near You

Triunity Software

Servicenow Developer

Mississauga, ON

$100K - $110K/yr

If you're passionate about the Now Platform and thrive in a collaborative tech environment, we want ... Familiarity with REST/SOAP web services and third-party integrations * ServiceNow Certified System ...

IntraEdge

ServiceNow Developer with IRM

Phoenix, AZ

$54 - $74.25/hr

... Service Now platform as well as cutting edge technology to offer the best solution to support ... Typically has prior technical experience of systems analysis/programming. * Experience building ...

USM

Service Now Architect

Pittsburgh, PA

$69.25 - $87.25/hr

... DevOps. USM, a US ensured Minority Business Enterprise (MBE) is perceived as ... one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late ...

Service Now

Service Plumber

North Canton, OH · On-site

Service Now of North Canton, OH is looking to hire a full-time Service Plumber to go out to our ... Our goal is to ensure reliable, efficient operation of essential systems through top-quality ...

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System One Jobs Information

What is it like to work at System One?

System One is a professional services company that values collaboration, innovation, and a client-centric approach, fostering a dynamic and supportive work environment.

The company's team structure is designed to facilitate knowledge sharing and expertise exchange, with a flat organizational hierarchy that encourages open communication and cross-functional collaboration. System One's mission is to deliver high-quality solutions to its clients through a network of experienced professionals and cutting-edge technologies.

Working at System One may appeal to candidates who are looking for a challenging and rewarding career in a fast-paced, client-driven industry, with opportunities for professional growth and development in a collaborative and dynamic work environment.

What makes System One an attractive place to work?

System One is a leading provider of workforce solutions and staffing services, known for its expertise in delivering high-quality talent to various industries. The company's workplace is characterized by a culture of innovation, collaboration, and flexibility, offering employees opportunities to work on diverse projects and develop their skills in a dynamic environment. By joining System One, professionals can expect to contribute to the growth and success of a forward-thinking organization, with opportunities for career advancement and professional development in a rapidly evolving industry.

What other companies are hiring for Service Now Developer jobs?

What are the most popular jobs at System One?

What are the most popular categories at System One?

Infographic showing various Service Now Developer job openings at System One in the United States as of September 2026, with employment types broken down into 1% As Needed, 45% Full Time, 1% Part Time, 52% Contract, and 1% Nights. Highlights an 84% Physical, and 16% Remote job distribution.

ServiceNow Customer Service Management (CSM) Developer (373)

Arlington, VA • Remote

iTech AG
IT Services • 51 - 200 employees
Learn more about iTech AGexternal

$62.25 - $85.50/hr

Full-time

Re-posted 7 days ago

Job description

OVERVIEW

iTech AG is seeking a ServiceNow Customer Service Management (CSM) Developer to support the design, configuration, development, and enhancement of enterprise customer service and case management solutions on the ServiceNow platform. The ideal candidate will have experience implementing scalable workflows, omnichannel customer engagement solutions, AI-powered service capabilities, and modern digital experiences using ServiceNow CSM and related platform technologies.

This role will work closely with business stakeholders, architects, product owners, Agile teams, and customer experience leaders to modernize customer operations, automate workflows, improve agent productivity, and enhance customer self-service experiences.

ROLES AND RESPONSIBILITIES

  • Design, configure, develop, and support ServiceNow CSM applications and workflows
  • Implement and enhance Case Management, Customer Service Portals, Knowledge Management, Agent Workspace, omnichannel engagement capabilities, and Virtual Agent experiences
  • Develop scalable workflows using Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, UI Builder, and Service Portal
  • Configure and support customer self-service and AI-assisted support experiences
  • Build and enhance AI Agents, Virtual Agents, and automated conversational workflows within ServiceNow
  • Support implementation and configuration of Now Assist for CSM capabilities
  • Integrate ServiceNow with external enterprise systems, APIs, CRM platforms, telephony solutions, and Contact Center as a Service (CCaaS) platforms
  • Collaborate with UX, business analysts, and stakeholders to translate requirements into scalable technical solutions
  • Participate in Agile ceremonies including sprint planning, backlog grooming, demos, and retrospectives
  • Support testing, deployments, upgrades, and production releases
  • Troubleshoot platform defects, workflow issues, and performance bottlenecks
  • Develop technical documentation, implementation guides, and knowledge transfer materials
  • Follow ServiceNow development standards, governance processes, and security best practices
  • Other duties as assigned

MINIMUM QUALIFICATIONS

  • 3+ years of ServiceNow development experience
  • Experience implementing or supporting ServiceNow Customer Service Management (CSM)
  • Strong understanding of ServiceNow platform architecture and development
  • Experience with JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, UI Builder or Service Portal, and Agent Workspace
  • Experience developing Business Rules, Script Includes, Client Scripts, UI Policies, workflows and flows, and ACLs
  • Experience working in Agile/SAFe delivery environments
  • Strong analytical, troubleshooting, and communication skills
  • Ability to work collaboratively with technical and non-technical stakeholders

EDUCATION AND CERTIFICATIONS

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) 

PREFERRED QUALIFICATIONS

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or related field
  • Experience with ServiceNow Now Assist for CSM and generative AI capabilities
  • Experience building AI Agents, Virtual Agents, or conversational AI workflows within ServiceNow
  • Familiarity with AI Search, Predictive Intelligence, Agent Assist, knowledge recommendations, conversational AI, and workflow automation using AI capabilities
  • Experience integrating ServiceNow with Contact Center as a Service (CCaaS) or telephony platforms such as Amazon Connect, Genesys, Five9, NICE, or Cisco Contact Center
  • Experience supporting omnichannel customer engagement and customer experience (CX) modernization initiatives
  • Experience designing customer self-service and AI-assisted support experiences
  • Familiarity with knowledge management and AI grounding best practices
  • Experience with Field Service Management (FSM), ITSM, HRSD, or Integrated Risk Management (IRM) modules
  • Experience supporting enterprise-scale ServiceNow implementations in federal or highly regulated environments
  • Exposure to Agile, DevSecOps, and human-centered design practices

SECURITY CLEARANCE

  • Ability to obtain and maintain a Public Trust
  • Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.