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10 Str Desktop Support Jobs Hiring Near You

STR

IT Support Specialist

Arlington, VA · On-site

$72K - $90K/yr

STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in ... Provision and configure laptops, desktops, mobile devices, phones, and voicemail * Create, maintain ...

STR

IT Support Specialist

Arlington, VA · On-site

$72K - $90K/yr

STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in ... Provision and configure laptops, desktops, mobile devices, phones, and voicemail * Create, maintain ...

STR

IT Support Specialist

Arlington, VA · On-site

STR is a growing technology company specializing in advanced research and development for defense ... desktops, mobile devices, phones, and voicemail • Create, maintain, and deploy Windows and macOS ...

STR

IT Support Specialist

Arlington, VA · On-site

$72K - $90K/yr

STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in ... Provision and configure laptops, desktops, mobile devices, phones, and voicemail * Create, maintain ...

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What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are the most popular job types at Str?
    What are the most popular jobs at Str?
    What are the most popular categories at Str?
    Infographic showing various Desktop Support job openings at Str in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution.
    Senior IT Support Specialist, Desktop Services

    Senior IT Support Specialist, Desktop Services

    STR

    Woburn, MA • On-site

    Full-time

    Posted 29 days ago

    Job description

    Job Summary:
    STR is seeking a Senior IT Support Specialist to join our collaborative, high-performing team. This role involves diagnosing and troubleshooting complex IT issues, managing enterprise IT resources, and providing exceptional customer support to both local and remote staff.
    Responsibilities:
    • Diagnose, troubleshoot, and resolve hardware, software, and network issues with minimal supervision
    • Manage daily workload by addressing incoming tickets in ServiceNow and assisting end users through physical walk-ins.
    • Provide hands-on guidance to end users while resolving issues
    • Conduct root cause analysis and confirm resolution through testing and follow-up
    • Provision, image, and configure systems for new hires, contractors, and interns
    • Perform full-cycle desktop support including OS deployments, software upgrades, configurations, and data migrations for Windows, macOS, and Linux systems
    • Manage and troubleshoot enterprise printers, scanners, and multifunction devices
    • Create, manage, and audit Active Directory and LDAP accounts, groups, and permissions
    • Assist with server, network, and storage administration tasks as needed
    • Document solutions in the IT knowledge base with clear, accurate, and technically detailed entries
    • Maintain an accurate, audit-ready inventory of hardware, software, and licenses
    • Procure, track, and maintain hardware and software assets to meet stocking requirements
    • Collaborate with other Enterprise IT teams to implement best practices and maintain compliance standards
    • Participate in scheduled off-hours support for critical incidents
    Qualifications:
    Required:
    • Minimum 5 years of enterprise IT support experience in a multi-platform environment
    • Ability to obtain a security clearance (active clearance desired)
    • Minimum High School Diploma or equivalent
    • Advanced proficiency with Windows 10/11, macOS, and major Linux distributions
    • Strong knowledge of enterprise software including Microsoft 365, VMware, and engineering/scientific tools such as Matlab
    • Strong knowledge of Active Directory administration including Group Policy and delegated permissions
    Preferred:
    • Certifications such as CompTIA Security+, Network+, Linux+, or equivalent professional credentials
    • Proven ability to work independently, manage multiple priorities, and succeed in fast-paced, rapidly changing environments with minimal supervision
    • Strong analytical, and diagnostic skills
    • Consistent record of delivering high-quality customer service and building strong user relationships
    Company:
    STR is built on people & technology platforms tackling tough problems in cybersecurity, distributed sensing & artificial. Founded in 2010, the company is headquartered in Woburn, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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