9 Str Desktop Support Jobs Hiring Near You

Job Summary:
STR is seeking a Senior IT Support Specialist to join our collaborative, high-performing team. This role involves diagnosing and troubleshooting advanced IT issues, managing enterprise IT resources, and delivering exceptional customer support to both local and remote staff.
Responsibilities:
• Diagnose, troubleshoot, and resolve hardware, software, and network issues with minimal supervision
• Manage daily workload by addressing incoming tickets in ServiceNow and assisting end users through physical walk-ins.
• Provide hands-on guidance to end users while resolving issues
• Conduct root cause analysis and confirm resolution through testing and follow-up
• Provision, image, and configure systems for new hires, contractors, and interns
• Perform full-cycle desktop support including OS deployments, software upgrades, configurations, and data migrations for Windows, macOS, and Linux systems
• Manage and troubleshoot enterprise printers, scanners, and multifunction devices
• Create, manage, and audit Active Directory and LDAP accounts, groups, and permissions
• Assist with server, network, and storage administration tasks as needed
• Document solutions in the IT knowledge base with clear, accurate, and technically detailed entries
• Maintain an accurate, audit-ready inventory of hardware, software, and licenses
• Procure, track, and maintain hardware and software assets to meet stocking requirements
• Collaborate with other Enterprise IT teams to implement best practices and maintain compliance standards
• Participate in scheduled off-hours support for critical incidents
Qualifications:
Required:
• Minimum 5 years of enterprise IT support experience in a multi-platform environment
• Ability to obtain a security clearance (active clearance desired)
• Minimum High School Diploma or equivalent
• Advanced proficiency with Windows 10/11, macOS, and major Linux distributions
• Strong knowledge of enterprise software including Microsoft 365, VMware, and engineering/scientific tools such as Matlab
• Strong knowledge of Active Directory administration including Group Policy and delegated permissions
Preferred:
• Certifications such as CompTIA Security+, Network+, Linux+, or equivalent professional credentials
• Proven ability to work independently, manage multiple priorities, and succeed in fast-paced, rapidly changing environments with minimal supervision
• Strong analytical, and diagnostic skills
• Consistent record of delivering high-quality customer service and building strong user relationships
Company:
STR is built on people & technology platforms tackling tough problems in cybersecurity, distributed sensing & artificial. Founded in 2010, the company is headquartered in Woburn, USA, with a team of 501-1000 employees. The company is currently Late Stage.