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60 Steampunk Jobs Hiring Near You

Steampunk

Integration Engineer

Mclean, VA

$100K - $160K/yr

Overview As a Steampunk Integration Developer, you will design, develop, evaluate, and modify system interfaces and integrations. You will participate in the testing process through test execution ...

Steampunk

Software Developer

Mclean, VA · Remote

$85K - $170K/yr

Overview Who We Are Steampunk is the explosive collision of human-centered design and traditional government contracting. An employee-owned company with a startup mindset and time-tested approaches ...

Steampunk

Drupal Developer

Mclean, VA · On-site

$100K - $160K/yr

Steampunk is looking for an experienced Drupal Developer with an appetite for taking on new challenges. ContributionsAs a Steampunk Drupal Developer, you will be working with a team of software ...

Steampunk

Vice President of Operations

Mclean, VA · On-site

$180K - $250K/yr

Steampunk is looking for an experienced Vice President of Operations with an appetite for taking on new challenges. Why Steampunk? Our people are the very core of what we do; their expertise and ...

Steampunk

Business Analyst/Scrum Master

Mclean, VA · On-site

$100K - $150K/yr

Steampunk is looking for an experienced Business Analyst / Scrum Master with an appetite for taking on new challenges. You're going to be challenged each day with new and complex mission and delivery ...

Steampunk

Medallia Administrator & Developer

Mclean, VA · On-site

$120K - $160K/yr

Overview As a Steampunk Medallia Administrator & Developer , you will serve as the primary technical resource responsible for the administration, configuration, enhancement, and support of the ...

Steampunk

Senior Salesforce Functional Analyst

Mclean, VA · On-site

$115K - $170K/yr

Overview As a Steampunk Senior Salesforce Functional Analyst, you will work with Technical/Solutions Architects and Developers to translate business requirements into well-architected solutions that ...

Steampunk

Customer Relationship Executive

Mclean, VA · On-site

$77K - $105K/yr

Overview The Customer Relationship Executive (CRE) at Steampunk is responsible for identifying, cultivating, and advancing customer relationships that directly generate new business. The CRE is ...

Steampunk

Data Scientist

Mclean, VA

$125K - $160K/yr

At Steampunk , our goal is to build and execute a data strategy for our clients to coordinate data collection and generation, to align the organization and its data assets in support of the mission ...

Steampunk

Project Manager

Mclean, VA · On-site +1

$110K - $175K/yr

Overview Steampunk is seeking a Project Manager who is creative and is a hands-on expert with delivering innovative technology solutions. Responsibilities will include team leadership for the ...

Steampunk

Project Manager

Mclean, VA · On-site +1

$110K - $175K/yr

Overview Steampunk is seeking a Project Manager who is creative and is a hands-on expert with delivering innovative technology solutions. You will work with stakeholders to understand their needs ...

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What makes Steampunk an attractive place to work?

Steampunk is a pioneering company in the field of innovative technology, known for its forward-thinking approach and commitment to pushing the boundaries of what is possible. The company's workplace is characterized by a culture of collaboration, creativity, and experimentation, where employees are encouraged to think outside the box and develop innovative solutions to real-world problems. By joining Steampunk, individuals can expect opportunities for growth, professional development, and making a meaningful impact in the industry, making it an attractive place to work for those seeking a challenging and rewarding career.
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Infographic showing various job openings at Steampunk in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution.
Medallia Customer Experience Strategist / Product Owner

Medallia Customer Experience Strategist / Product Owner

Steampunk

Mclean, VA • On-site, Remote

$140K - $170K/yr

Other

Posted 22 days ago

Job description

Overview
As a Steampunk Customer Experience Strategist / Product Owner, you will partner with stakeholders to transform customer feedback into actionable insights that drive organizational improvement. You will own the strategy, measurement framework, and reporting approach for customer experience initiatives, ensuring feedback programs generate meaningful data that supports executive decision-making. You will work closely with business leaders, program teams, and platform administrators to define success measures, develop feedback mechanisms, identify trends, and communicate insights that improve customer outcomes.
Contributions
Responsibilities include:
  • Partner with stakeholders to define customer experience objectives, success measures, and feedback strategies.
  • Design and refine surveys, feedback mechanisms, and measurement approaches to ensure meaningful and actionable data collection.
  • Translate business goals and customer experience priorities into reporting requirements and performance metrics.
  • Analyze customer feedback, sentiment, and behavioral trends to identify opportunities, risks, and areas requiring intervention.
  • Develop executive-ready briefings, presentations, and reports that clearly communicate customer experience outcomes and recommendations.
  • Facilitate workshops and stakeholder sessions to gather requirements, prioritize enhancements, and align on business objectives.
  • Establish governance processes for customer experience measurement and reporting.
  • Collaborate with technical teams to ensure data collection and reporting capabilities support business needs.
  • Develop and maintain roadmaps for customer experience improvements and measurement maturity.
  • Serve as a trusted advisor to leadership on customer sentiment, engagement trends, and experience optimization opportunities.

Qualifications
Required:
  • Bachelor's degree and 7+ years of relevant experience.
  • Experience leading customer experience, product management, business analysis, service design, or related initiatives.
  • Experience defining KPIs, performance metrics, and measurement frameworks.
  • Strong ability to synthesize qualitative and quantitative data into actionable recommendations.
  • Experience developing executive-level presentations, reports, and briefings.
  • Demonstrated ability to facilitate stakeholder discussions and translate business needs into actionable requirements.
  • Strong written and verbal communication skills.
  • Eligible to obtain and maintain a government security clearance.

Preferred Skills:
  • Experience with customer experience platforms such as Medallia, Qualtrics, Salesforce Surveys, or similar tools.
  • Experience supporting federal government programs.
  • Knowledge of Voice of the Customer (VoC) methodologies and customer journey mapping.
  • Experience with Agile delivery methodologies.
  • Strong analytical and data storytelling skills.
  • Ability to influence stakeholders across multiple levels of an organization.
  • Experience developing dashboards, scorecards, and performance measurement programs.

About steampunk
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $140,000 to $170,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

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