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POSITION PURPOSE
The Inside Sales Representative is to service and maintain a relationship with customers and assure product is shipped as ordered in timeframe acknowledged.
ESSENTIAL FUNCTIONS

• Assist Regional Sales Manager by communicating and/or providing customer forecast, special customer needs, order information, pricing, delivery, status, claims and market information
• Use SSAB's automated sales system to manage accounts
• Plan and maintain inventory programs through interaction with customers and internal scheduling
• Conduct sales calls in conjunction with Regional Sales Manager
• Accurately enter orders in electronic order entry system
• Field sales inquiries from customers
• Promptly prepare & submit price quotations to customers
• Assist in gathering information & entering claims in electronic system
• Enter all pricing exceptions & contractual pieces of business in electronic system for approval
• Report order status to customers, and when necessary, expedite orders accordingly
• Gather market information
• Investigate and request approval for price discrepancies
• Effectively communicate all price changes and surcharges to customers
• Obtain & disseminate customer feedback to the appropriate personnel within SSAB
• Proactively anticipate customer's needs and resolve customer issues
• Maintain ongoing dialogue with various SSAB departments (i.e., shipping, credit, purchasing, scheduling and quality)
• Prepare and submit weekly highlight reports
• Maintain current customer profiles
• Office presence required
• Regular and reliable attendance required

QUALIFICATIONS
Competencies and Experience
Required:
Four (4) years of sales / customer service experience
Excellent written and verbal communication skills
Proficiency working with MS Word, PowerPoint, Excel and Outlook
Ability to multi-task with shifting priorities
Strong organizational skills
High standards of accuracy and attention to detail
Ability to develop and maintain strong professional interpersonal relationships with customers and peers
Preferred:
Manufacturing / steel sales experience
Education
Required:
Associates degree in Business, Sales, Marketing or related field
Preferred:
Bachelor's degree in Business, Sales, Marketing or related field
SUPERVISORY RESPONSIBILITIES / DIRECT REPORTS
This position has no supervisory responsibilities
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The employee will frequently be required to:
This position operates in an office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This role is mostly sedentary (average up to 8 hours per day), however, some filing and handling of office materials is required. This would require the ability to sit, stand and/or walk, bend, kneel, or stand, use of hands to finger, hold and handle, reach with hands and arms and to push / pull, lift or carry items up to 30 lbs.
The position requires the following vision and hearing capabilities:
Talking person to person, on the phone, and/or in group settings
Hearing in person, on the phone, and/or in group settings
Vision at near, mid, and far range
POSITION TYPE - WORK HOURS - TRAVEL REQUIREMENTS
Position is full time, non-exempt and is eligible for overtime compensation
Position works an eight (8) hour day shift, Monday through Friday, occasional overtime may be required
Travel for this position is limited
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Us
Becoming part of the SSAB family means joining a journey. A journey that we believe is essential for the sustainability of this planet. Steel has been one of the most important materials for developing our society and it will continue to be so. In the roofs over our heads, in the bridges connecting our cities and in the cars of tomorrow. At SSAB we are proud of our history and leadership in high-strength steel. But we are also aware that the production of steel is one of the largest emitters of greenhouse gases in the world. That has to change. That is why we have developed the world's first fossil-free steel production and have committed to becoming largely fossil-free. As part of SSAB you will be instrumental in realizing this goal and pushing for the green transformation of the whole steel industry.
About the Team
SSAB Americas is responsible for sales of heavy plate in North America and for steel and plate production in Montpelier, USA.