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Spencer's
Spencer's

12 Spencers Full Time Jobs Hiring Near You

Spencer's

Guest Services Specialist

New York, NY · On-site

$25 - $28/hr

... Full-Time, Monday-Friday Compensation: $25-$28/hour About the Role We're looking for a Guest Services Specialist to join our HQ team and serve as a key point of contact for Spencer's guests. This ...

SPENCER'S

Guest Services Specialist

Manhattan, NY · On-site

$25 - $28/hr

... Full-Time, Monday-Friday Compensation: $25-$28/hour About the Role We're looking for a Guest Services Specialist to join our HQ team and serve as a key point of contact for Spencer's guests. This ...

Spencer's

Licensed Massage Therapist

New York, NY · On-site

$40 - $60/hr

Soho, NYC Position Type: Part-Time or Full Time Compensation: $40hr- $60/hr Role and Responsibilities As a Licensed Massage Therapist at Spencer's, you will have the opportunity to provide a range of ...

Spencer's

Licensed Massage Therapist

New York, NY · On-site

$40 - $60/hr

Williamsburg, Brooklyn Position Type: Full-Time, In-Spa Compensation: $40-60/hr + tips! Role and Responsibilities As a Licensed Massage Therapist at Spencer's Williamsburg, you will have the ...

Spencer's

Certified Massage Therapist

West Hollywood, CA · On-site

$30 - $35/hr

About Us Spencer's is a luxury boutique spa with its flagship location in Soho, New York City, and ... Job Types: Part-time / Full-time Benefits: * Employee discount * Flexible schedule * Opportunities ...

Spencer Gifts

Guest Services Specialist

Manhattan, NY · On-site

$25 - $28/hr

... Full-Time, Monday-Friday Compensation: $25-$28/hour About the Role We're looking for a Guest Services Specialist to join our HQ team and serve as a key point of contact for Spencer's guests. This ...

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Spencer's Jobs Information

Do workers at Spencer's get paid breaks?

Sometimes. Only some people get paid breaks.
56% of people say they don’t get paid breaks.
Based on data from 59 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Spencer's pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
63% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.

At Spencer's, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.

Are part-time workers able to get health insurance from Spencer's?

Most people who work part-time can't get health insurance.
93% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 40 people who took the Breakroom Quiz between November 2024 and February 2025.

Do part-time workers get paid time off at Spencer's?

Most people who work part-time don’t get paid time off.
94% of people who work part-time say they don’t get paid time off
Based on data from 31 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Spencer's affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 41 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Spencer's?

Some people get paid time off from work.
45% of people say they don’t get paid time off.
Based on data from 67 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 35% of people with changing schedules find out their shifts one week or less ahead of time.
  • 55% of people with changing schedules find out their shifts two weeks ahead of time.
  • 11% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 66 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers at Spencer's worry about hours?

Some people worry about getting enough hours.
42% of people report they worry about getting enough hours.
Based on data from 67 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Spencer's workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
42% report that they don’t have enough control over which shifts they work.
Based on data from 59 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it for Spencer's workers to change shifts?

Some people find it hard to change shifts.
46% of people report that it’s hard to change shifts if they need to.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to get time off at Spencer's?

Some people find it hard to get time off.
56% of people report it’s hard to get time off.
Based on data from 54 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Spencer's managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
74% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 61 people who took the Breakroom Quiz between August 2025 and August 2026.

Do jobs at Spencer's spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
15% of people report that their job takes up time that they don’t get paid for.
Based on data from 66 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to take sick days at Spencer's?

Some people find it hard to take sick days.
51% of people report that it’s hard to take time off if they are sick.
Based on data from 63 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Spencer's job good for students?

Most students say this is a good place to work if you’re studying.
82% of students report this is a good place to work if you’re studying.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and June 2026.

Is working at Spencer's good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
61% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Spencer's feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 63 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Spencer's get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 63 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Spencer's?

Some people feel stressed here.
65% of people say they often feel stressed at work.
Based on data from 66 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Spencer's enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 55 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Spencer's recommend working with their team?

Only some people recommend working with their team.
36% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Spencer's?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 71 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Spencer's?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 67 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Spencer's’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Spencer's is doing?

Only some people feel well informed about how the company is doing.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 66 people who took the Breakroom Quiz between August 2025 and August 2026.

What are the most popular jobs at Spencers?

What are the most popular categories at Spencers?

Infographic showing various Full Time job openings at Spencers in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Guest Services Specialist

Spencer's

New York, NY • On-site

$25 - $28/hr

Full-time

Posted 14 days ago

Spencer's rating

5.4

Company rating: 5.4 out of 10

Based on 204 frontline employees who took The Breakroom Quiz

74th of 104 rated fashion retailers

Job description

Spencer's is a luxury boutique spa redefining the modern wellness experience.
Our chic facilities offer state-of-the-art equipment. Spencer's is less a traditional spa and more a space for design, comfort, and effortless aesthetic, a place for our guests to slow down, feel taken care of, and enjoy every detail.
Behind every experience is a passionate team of expert therapists, attentive sales associates, dynamic people managers, and visionary corporate leaders. We thrive on collaboration, creativity, and a shared commitment to excellence. Together, we're creating new experiences and reimagining wellness.
If you're driven by purpose, inspired by design, and passionate about wellness, we invite you to grow with us.
Location: SoHo, NYC - HQ Office
Schedule: Full-Time, Monday-Friday
Compensation: $25-$28/hour
About the Role
We're looking for a Guest Services Specialist to join our HQ team and serve as a key point of contact for Spencer's guests.
This role is all about creating exceptional experiences - whether that means answering a phone call, responding to an email, helping a guest navigate a booking, or thoughtfully resolving a concern. You'll be the calm, helpful, and welcoming voice of Spencer's, making sure every guest feels heard and taken care of.
The ideal candidate is naturally warm and service-oriented, an excellent communicator, and someone who genuinely enjoys helping people. You'll work closely with our spa teams and HQ departments to resolve issues, identify opportunities to improve the guest experience, and ensure our high standards are reflected in every interaction.
This is an in-office role based at our SoHo HQ and is a great opportunity for someone who is passionate about hospitality, wellness, luxury service, and creating memorable guest experiences.
What You'll Do
  • Serve as a primary point of contact for Spencer's guests via phone, email, and other communication channels.
  • Respond to guest questions, requests, feedback, and concerns with warmth, professionalism, and urgency.
  • Take ownership of guest issues from start to finish, ensuring timely resolution and thoughtful follow-up.
  • Partner with Spa Directors, Spa Hosts, therapists, and HQ teams to resolve guest concerns and find the best possible solutions.
  • Assist guests with questions related to appointments, services, memberships, packages, policies, locations, and general Spencer's offerings.
  • Handle sensitive or escalated guest situations with empathy, discretion, and sound judgment.
  • Identify recurring guest concerns and share feedback with leadership to help improve our operations and overall guest experience.
  • Maintain a high level of knowledge about Spencer's services, policies, locations, and brand standards.
  • Document guest interactions accurately and ensure important information is communicated to the appropriate teams.
  • Help identify opportunities to turn challenging guest interactions into positive experiences.
  • Support the broader Guest Experience team and HQ with special projects and initiatives as needed.
  • Represent the Spencer's brand in every interaction and consistently deliver a polished, elevated level of service.

What We're Looking For
  • 2+ years of experience in customer service, hospitality, luxury retail, wellness, or a similar guest-facing environment.
  • A genuine passion for creating exceptional guest experiences.
  • Excellent verbal and written communication skills with a warm, polished, and professional presence.
  • Strong emotional intelligence and the ability to remain calm and composed in challenging situations.
  • A natural problem-solver who takes ownership rather than simply passing an issue along.
  • Highly organized with strong attention to detail and follow-through.
  • Comfortable navigating multiple systems, communication channels, and priorities throughout the day.
  • A team player who enjoys collaborating across departments and locations.
  • Someone who is proactive, resourceful, and willing to jump in wherever needed.
  • A hospitality mindset! You understand that the small details can make a big difference.
  • Comfortable handling confidential or sensitive guest information with discretion.
  • A genuine interest in Spencer's, wellness, hospitality, and the experience we're creating for our guests.

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