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60 Spec Customer Service Jobs Hiring Near You

Rohrer

Customer Service Representative

Arizona City, AZ

$16 - $22/hr

Customer Service Representative Job Category: Customer Service Requisition Number: CUSTO001773 ... Enter specs for approved items and archive artwork. Match P.O prices and items to art/rerun items.

Snapchat

Director of Retail, Specs

Los Angeles, CA · On-site

Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and ... Own and build dashboards to track retail KPIs including traffic, conversion, customer satisfaction ...

Rohrer

Customer Service Representative

Mesa, AZ · On-site

$13.75 - $18.75/hr

... specs for approved items and archive artwork. • Match P.O prices and items to art/rerun items ... Customer Service Team • Data entry of print order information. • Other duties as assigned.

Snap, Inc.

Director of Retail, Specs

Los Angeles, CA · On-site

Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and ... Own and build dashboards to track retail KPIs including traffic, conversion, customer satisfaction ...

Snap, Inc.

Director of Retail, Specs

Los Angeles, CA · On-site

Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and ... Own and build dashboards to track retail KPIs including traffic, conversion, customer satisfaction ...

Ellsworth

Customer Service Representative

El Paso, TX · On-site

$12.50 - $17.25/hr

Ellsworth Adhesives specs in materials in each of those products! Ellsworth Corporation, a global ... Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our ...

Steves & Sons

Customer Service Representative

Lebanon, TN

$15.25 - $20.75/hr

... specs), and provide timely confirmations and updates. * Customer Communication: Respond promptly ... Proven experience in customer service, order management, or a similar role within a manufacturing ...

Ellsworth

Customer Service Representative

Germantown, WI · On-site

$16.25 - $22.25/hr

Ellsworth Adhesives specs in materials in each of those products! Ellsworth Corporation, a global ... Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our ...

Ellsworth

Customer Service Representative

Germantown, WI · Hybrid

$16.25 - $22.25/hr

Ellsworth Adhesives specs in materials in each of those products! Ellsworth Corporation, a global ... Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our ...

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All JobsSpec Customer Service Jobs

SPECS Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular jobs at Spec?
Infographic showing various Customer Service job openings at Spec in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Customer Service Representative - Amtech

Customer Service Representative - Amtech

UFP Industries, Inc

Las Vegas, NV

$60K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 hours ago

UFP Industries rating

7.2

Company rating: 7.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

332nd of 511 rated manufacturers

Job description

General Summary

The Customer Service Representative (CSR) plays a critical role in supporting custom corrugated packaging operations by managing customer relationships, coordinating order specifications, and ensuring accurate system setup in Amtech. This role requires a deep understanding of custom box workflows, tooling, and production routing, and works closely with sales, design, and production teams to deliver high-quality, timely solutions.

Principal Duties and Responsibilities

Custom Corrugate Order Management

  • Receive and process purchase orders for custom corrugated items, ensuring all specs are built accurately in Amtech

  • Collaborate with sales to gather CAD drawings, print cards, and customer approvals for spec creation.

  • Maintain spec integrity by verifying against CAD and print cards before booking

Amtech System Expertise

  • REQUIRED - applicants without Amtech experience will not be considered for this role

  • Build and manage specs in Amtech, including tooling numbers, save given pricing, and production routing

  • Use Amtech's formal quote system to generate customer quotes, incorporating freight and tooling costs

Tooling & Production Coordination

  • Coordinate with vendors for cutting dies and print plates, ensuring timely PO creation and delivery

  • Work with production managers to obtain pallet stacking patterns, machine routing, and lead edge details for spec accuracy creation

Process Improvement & Documentation

  • Maintain working spreadsheets to track PO numbers, customer setup, spec needs, and tooling orders

Customer Interaction & Support

  • Act as the point of contact for high-level customer issues and escalations

  • Provide proactive updates and ensure customer expectations are met throughout the order lifecycle

Job Specifications

Knowledge

  • 4+ years of experience in customer service within custom corrugated packaging.

  • Proficiency in Amtech, CAD, and Microsoft Office Suite.

Skills and Abilities

  • Strong understanding of custom corrugate workflows, including tooling, routing, and spec creation.

  • Ability to interpret CAD drawings and translate them into accurate Amtech specs.

  • Excellent communication and organizational skills.

  • Understanding in business math, including costing and freight calculations.

Conduct

  • Works independently and collaboratively across departments.

  • Highly motivated, detail-oriented, and solution-driven.

Salary Pay Range: $60,000 to $80,000, annually dependent on experience*

*pay range may be adjusted depending on cost of living

Bonus/Incentive Pay
Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria and individual job responsibility and performance

Benefits currently offered to our employees

  • Medical insurance

  • Health savings account with company contribution

  • Dental insurance

  • Vision insurance

  • Basic and voluntary life insurance

  • Disability insurance

  • 401(k) plan with company match

  • Paid vacation and holidays

  • Stock purchase program with employee discount

  • Educational reimbursement

  • Wellness programs and challenges

  • Other supplemental benefits

The Company is an Equal Opportunity Employer.

What UFP Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

UFP Industries logo

About UFP Industries

Sourced by ZipRecruiter

Universal Forest Products, Inc., is a U.S.-based global corporation that finds reward in its roots and its hard-earned success. Founded in 1955 as a supplier of lumber to the manufactured housing industry, Universal today is a multibillion-dollar holding company with subsidiaries around the globe that serve three robust markets: retail, industrial and construction. Since 1993, Universal has been publicly traded (Nasdaq: UFPI). We re headquartered in Grand Rapids, Michigan.

Industry

Wood product manufacturing

Company size

10,000+ Employees

Headquarters location

Grand Rapids, MI, US

Year founded

1955

Social media

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