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Job Summary:
SPAN is a mission-driven company focused on electrification and reducing carbon emissions. They are seeking a Senior Product Manager for their Installer App to enhance the installer experience and streamline the commissioning process for their products.
Responsibilities:
• Immerse yourself and the team in the day-to-day reality of SPAN installers — ride-alongs, job-site shadowing, certification classes, and support call reviews — channeling their need for speed, clarity, and confidence into our installer digital product strategy.
• Take ownership of the strategy, roadmap, and execution of the Installer App, in continuous alignment with counterpart product teams, field operations, and overall business goals.
• Dive deep into the SPAN hardware and integrations ecosystem (panels, batteries, EV chargers, sensors) and commissioning capabilities to build scalable workflows that handle edge cases — partial backup, retrofit installs, mixed-vendor DERs, intermittent connectivity — seamlessly.
• Rapidly develop, iterate, and deliver features that reduce time-on-site, lower escalation rates, and increase first-time-right commissioning, maintaining a balance between production delivery, upcoming workflow design, and new feature discovery with installer partners.
• Champion a metrics-driven approach to prioritization, using field telemetry, commissioning success rates, time-per-step, support deflection, and installer NPS to guide decision making.
• Maintain proficiency in 80% of our tech stack — native mobile, BLE/Wi-Fi provisioning, APIs, cloud back-end, data models, device firmware, commissioning protocols — and show eagerness to learn the remaining 20%.
• Foster an environment that supports complex, non-linear thinking to create unprecedented field tools, being unafraid to experiment with patterns from outside the energy trades — logistics, field service, aviation maintenance, surgical workflows — to raise the bar for installer experience.
Qualifications:
Required:
• 5+ years of hardware, software, and app product experience with customer facing energy products
• 3+ years working in the residential energy domain (home solar, storage systems, EV charging)
• Successful track record of shipping 0-to-1 digital products/features with high CSAT
• Strong working knowledge of discovery techniques, customer research, design sprints, and rapid prototyping
• Strong working knowledge of firmware, cloud based infrastructure, and API’s
• Experience owning/driving business model development for 0 to 1 products including opportunity sizing, competitor analysis, feature prioritization, and GTM
• Hands-on experience with product analytics tools, feature flagging services and in-app messaging systems
Preferred:
• Experience product managing a mobile app
• Experience product managing a complex, multi-year and multi-product roadmap
• Experience with mobile connected home/IoT products (connected devices, smart appliances, assistants)
• Experience at product-led companies
• Experience at early-growth stage companies
Company:
Span develops residential energy storage devices that provide renewable electricity and charging services for electric vehicles. Founded in 2018, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.