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SourcePro Search, LLC

Senior CRM Manager

Manhattan, NY · On-site

SourcePro Search, LLC is conducting a search for an accomplished Senior CRM Manager to join a leading law firm in New York. The Senior CRM Manager champions the firm's CRM system, ensuring accurate ...

SourcePro Search, LLC

Senior Cloud Engineer

Manhattan, NY · On-site

$61.50 - $82/hr

SourcePro Search, LLC is conducting a search for an experienced Senior Microsoft Cloud Engineer for a top rated global law firm client. The ideal candidate will help lead the implementation and ...

SourcePro Search, LLC

Desktop IT Manager

Manhattan, NY · On-site

SourcePro Search is conducting a search for an experienced Desktop IT Manager for a large global law firm to be based in New York. The ideal candidate will ensure the delivery of first-class support ...

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Infographic showing various job openings at Sourcepro Search in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 93% Physical, and 7% Hybrid job distribution.

IT Help Desk Coordinator

SourcePro Search, LLC

Chicago, IL • On-site

Full-time

Re-posted 7 days ago

Job description

Job Summary:
SourcePro Search has a fantastic opportunity for an experienced Information Technology Help Desk Coordinator with our large global law firm client in the Chicago office. The Information Technology Help Desk Coordinator is responsible for coordinating firm wide technology systems and acts as the primary contact for technology initiatives and activities.
Responsibilities:
• Supports Firm hardware and software for all users. This includes but is not limited to laptop and desktop hardware, all peripheral Blackberry/iPhone/PDA devices, Windows 7 & 10, Office 2010 & 2016, iManage, Citrix, VPN, etc.
• Performs hardware break/fix for laptops, desktops, printers, scanners, and peripherals
• Images machines based on Firm standard practices.
• Ensures timely of support calls in the Help Desk tracking system.
• Escalates user issues to the appropriate groups for resolution.
• Supports phone system moves and adds and changes under the direction of the telecom group
• Supports local server and network hardware under the direction of System and Network Engineers.
• Supports local copiers and the CopiTrak system.
• Supports conference room technologies for voice and video conferencing systems.
• Performs remedial preventive maintenance as required.
• Works under the direction of the Director or Sr. Engineers on system projects at any of the offices at the Firm.
• Performs or assists with desktop hardware/software training as necessary, including facilitating and setting up WebEx or Video Conference sessions for remote trainers.
• Monitors and reports back on office issues and complaints regarding technology.
• Acts as a liaison between users in remote locations and the IT Directors to ensure any problems and solutions are well communicated.
• Participates in 24x7 support with System and Network Engineers.
• Participates in weekly Engineer conference call.
• Required to be on call after hours on a six week rotation.
• Performs other duties as assigned.
Qualifications:
Required:
• Bachelor’s degree
• Three to five years technology experience
• A+ certification
• Must possess strong troubleshooting skills for both hardware and software
• Must be able to repair hardware systems and replace items such as hard drives, power supplies, motherboards, RAM, etc.
• Must possess strong customer service skill
Preferred:
• Network+, MOS, MCP certifications a plus
• MCITP in Windows 2007
Company:
SourcePro Search provides direct hire, temporary, temp-to-hire, and executive recruitment and staffing services. Founded in 2019, the company is headquartered in New York, USA, with a team of 2-10 employees. The company is currently Early Stage.

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