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Shield AI
Shield AI

62 Shield Ai Customer Service Jobs Hiring Near You

Shield AI

Senior Program Manager (R4932)

Dallas, TX

$140K - $210K/yr

Shield AI is a venture-backed defense-tech company with the mission of protecting service members ... This individual will ensure exceptional customer satisfaction and operational outcomes for Shield ...

Shield AI

Senior Program Manager (R4932)

Washington, DC · On-site

$140K - $210K/yr

Shield AI is a venture-backed defense-tech company with the mission of protecting service members ... This individual will ensure exceptional customer satisfaction and operational outcomes for Shield ...

Shield AI

Senior Program Manager (R4932)

Dallas, TX · On-site

$114K - $115K/yr

Shield AI is a venture-backed defense-tech company with the mission of protecting service members ... This individual will ensure exceptional customer satisfaction and operational outcomes for Shield ...

Shield AI

Senior Program Manager (R4932)

Dallas, TX

$140K - $210K/yr

Shield AI is a venture-backed defense-tech company with the mission of protecting service members ... This individual will ensure exceptional customer satisfaction and operational outcomes for Shield ...

Shield AI

Staff Customer Success Manager

San Diego, CA · On-site

$110K - $170K/yr

Shield AI is a venture-backed defense-tech company with the mission of protecting service members ... The Customer Success Manager will be responsible for ensuring customers achieve their desired ...

Shield AI

Senior Program Manager (R4932)

Washington, DC

$140K - $210K/yr

Shield AI is a venture-backed defense-tech company with the mission of protecting service members ... This individual will ensure exceptional customer satisfaction and operational outcomes for Shield ...

Shield AI

Senior Manager, Customer Success

Dallas, TX · On-site

Shield AI is a venture-backed defense-tech company with the mission of protecting service members ... This leader will manage a team of Customer Success Managers and ensure customers achieve sustained ...

Shield AI

Fleet Support Specialist (R5030)

Dallas, TX · On-site

$90 - $130/hr

... Shield AI customer fleets. This role directly impacts mission success, customer trust, and ... You will troubleshoot complex aircraft and system-level issues, support operators and Field Service ...

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Shield AI Jobs Information

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    Infographic showing various Customer Service job openings at Shield Ai in the United States as of August 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

    Staff Customer Success Manager

    Shield AI

    Washington, DC • On-site

    Other

    Posted 18 days ago

    Job description

    Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
    Job Description:
    This is a senior ( ~8+ years of experience) Customer Success Manager on a small team supporting our Hivemind Enterprise Customers. This is a high-impact role interacting with external C-Suite stakeholders!
    Please note, this role would require extensive travel to visit customers, including international customers in Europe and around North America. Travel expectations could vary from 30-50% of total work.
    The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers from onboarding to offboarding, managing account health, providing program management support and helping drive renewals.
    What you'll do:

    • Build and maintain strong relationships with customers
    • Act as the primary point of contact for customer onboarding, training, offboarding and renewals
    • Develop and implement customer success plans
    • Conduct regular reviews to ensure customers are achieving their goals
    • Collaborate with sales and product teams to address customer needs and feedback
    • Own and drive contract renewal
    • Collaborate with sales to expand revenue in a land and expand motion
    Required qualifications:
    • Bachelor's degree in business, engineering, or a related field.
    • 8+ years of experience in customer success or account management.
    • 3+ years of experience working with large enterprise customers.
    • Proven experience in revenue renewal and retention for multi-million-dollar contracts.
    • Experience working in a startup environment.
    • Excellent communication and project management skills.
    • Strong problem-solving skills and the ability to think strategically.
    • Ability to work in a fast-paced, dynamic environment.
    Preferred qualifications:
    • Strong understanding of AI and robotics technology.
    • Experience building and running a small customer success team at a startup.
    • Familiarity with the defense aviation industry.
    • Familiarity with developer facing software products.
    • Certification in project management.
    • Certification in customer success management.
    • Experience in supporting customers for new products.

    #LI-KC3
    #LD
    Full-time regular employee offer package:
    Pay within range listed + Bonus + Benefits + Equity
    Temporary employee offer package:
    Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
    Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
    Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    Apply