Tier 1 Level II Lead.
Denver, CO · On-site
Contract Type: 1099 Independent Contractor Sharp Solutions, Inc. has an immediate need for a Tier I ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
45 Sharp Solutions Customer Service Representative Jobs Hiring Near You
Tier 1 Level II Lead.
Denver, CO · On-site
Contract Type: 1099 Independent Contractor Sharp Solutions, Inc. has an immediate need for a Tier I ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Tier 1 Level II Lead.
Denver, CO · On-site
$48K - $50K/yr
Sharp Solutions, Inc. has an immediate need for a Tier I Level II Technician in the Lakewood/Denver ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Tier 1 Level II Lead.
Denver, CO · On-site
$48K - $50K/yr
Sharp Solutions, Inc. has an immediate need for a Tier I Level II Technician in the Lakewood/Denver ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Tier 1 Level II Lead.
Denver, CO · On-site
$48K - $50K/yr
Sharp Solutions, Inc. has an immediate need for a Tier I Level II Technician in the Lakewood/Denver ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Quick apply
Tier 1 Level II Lead.
Denver, CO · On-site
$48K - $50K/yr
Sharp Solutions, Inc. has an immediate need for a Tier I Level II Technician in the Lakewood/Denver ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Tier 1 Level II Lead.
Denver, CO · On-site
Sharp Solutions, Inc. has an immediate need for a Tier I Level II Technician in the Lakewood/Denver ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Tier 1 Level II Lead.
Denver, CO · On-site
Sharp Solutions, Inc. has an immediate need for a Tier I Level II Technician in the Lakewood/Denver ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Tier 1 Level II Lead.
Denver, CO · On-site
Contract Type: 1099 Independent Contractor Sharp Solutions, Inc. has an immediate need for a Tier I ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Tier 1 Level II Lead.
Denver, CO · On-site
Contract Type: 1099 Independent Contractor Sharp Solutions, Inc. has an immediate need for a Tier I ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Tier 1 Level II Lead.
Denver, CO · On-site
$35 - $37/hr
Contract Type: 1099 Independent Contractor Sharp Solutions, Inc. has an immediate need for a Tier I ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Tier 1 Level II Lead.
Denver, CO · On-site
$35 - $37/hr
Contract Type: 1099 Independent Contractor Sharp Solutions, Inc. has an immediate need for a Tier I ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Tier 1 Level II Lead.
Denver, CO · On-site
$35 - $37/hr
Contract Type: 1099 Independent ContractorSharp Solutions, Inc. has an immediate need for a Tier I ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Quick apply
Tier 1 Level II Lead.
Denver, CO · On-site
$35 - $37/hr
Contract Type: 1099 Independent ContractorSharp Solutions, Inc. has an immediate need for a Tier I ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Web Development Specialist
VA · On-site
$100K - $101K/yr
The Employee shall provide services as specified below in support of the Intranet application ... Net or C sharp * Bombay experience also desired * An applied knowledge of database structure and ...
Web Development Specialist
VA · On-site
$100K - $101K/yr
The Employee shall provide services as specified below in support of the Intranet application ... Net or C sharp * Bombay experience also desired * An applied knowledge of database structure and ...
Tier 2 Service Desk L2
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Apple devices are also supported • Assist customers with and resolve routine application ...
Tier 2 Service Desk L2
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Apple devices are also supported • Assist customers with and resolve routine application ...
Tier 1 Level II Lead.
Denver, CO · On-site
$35 - $37/hr
Contract Type: 1099 Independent ContractorSharp Solutions, Inc. has an immediate need for a Tier I ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Quick apply
Tier 1 Level II Lead.
Denver, CO · On-site
$35 - $37/hr
Contract Type: 1099 Independent ContractorSharp Solutions, Inc. has an immediate need for a Tier I ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Tier 2 Service Desk L2
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Apple devices are also supported • Assist customers with and resolve routine application ...
Tier 2 Service Desk L2
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Apple devices are also supported • Assist customers with and resolve routine application ...
Tier 2 Service Desk L2
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Provide customer support personnel with adequate training to maintain and resolve the following ...
Quick apply
Tier 2 Service Desk L2
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Provide customer support personnel with adequate training to maintain and resolve the following ...
Tier 2 Service Desk L2
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Provide customer support personnel with adequate training to maintain and resolve the following ...
Quick apply
Tier 2 Service Desk L2
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Provide customer support personnel with adequate training to maintain and resolve the following ...
Tier 2 Service Desk L2
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Apple devices are also supported • Assist customers with and resolve routine application ...
Tier 2 Service Desk L2
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Apple devices are also supported • Assist customers with and resolve routine application ...
Tier 2 Service Desk L2
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Apple devices are also supported • Assist customers with and resolve routine application ...
Tier 2 Service Desk L2
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Apple devices are also supported • Assist customers with and resolve routine application ...
Tier 2 Service Desk L2
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Apple devices are also supported • Assist customers with and resolve routine application ...
Tier 2 Service Desk L2
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Apple devices are also supported • Assist customers with and resolve routine application ...
Tier 2 Service Desk L2
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Apple devices are also supported • Assist customers with and resolve routine application ...
Tier 2 Service Desk L2
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Apple devices are also supported • Assist customers with and resolve routine application ...
Tier 2 Service Desk L2
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Apple devices are also supported • Assist customers with and resolve routine application ...
Tier 2 Service Desk L2
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Apple devices are also supported • Assist customers with and resolve routine application ...
Help Desk Tier 2 Mac Windows
Mountain View, CA · On-site
$55K - $60K/yr
Track, log, and report each service request.Travel to Reno, NV, and Portland, OR, once a month.Perform other duties as assigned.Skills & Experience:1-2 years of related experience.6 months of ...
Quick apply
Help Desk Tier 2 Mac Windows
Mountain View, CA · On-site
$55K - $60K/yr
Track, log, and report each service request.Travel to Reno, NV, and Portland, OR, once a month.Perform other duties as assigned.Skills & Experience:1-2 years of related experience.6 months of ...
Help Desk Tier 2 Mac Windows
$23.50 - $31.75/hr
Track, log, and report each service request. * Travel to Reno, NV, and Portland, OR, once a month. * Perform other duties as assigned. Skills & Experience: * 1-2 years of related experience. * 6 ...
Help Desk Tier 2 Mac Windows
$23.50 - $31.75/hr
Track, log, and report each service request. * Travel to Reno, NV, and Portland, OR, once a month. * Perform other duties as assigned. Skills & Experience: * 1-2 years of related experience. * 6 ...
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Job description
Contract Type: 1099 Independent Contractor
Sharp Solutions, Inc. has an immediate need for a Tier I Level II Technician in the Lakewood/Denver, Colorado area for a new contract Task Order supporting the United States Geological Survey (USGS). The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, sound judgment, the ability to work through challenges with all types of customers, and the ability to work within a diverse team while delivering support onsite or remotely. This is a full-time on-site position in Denver, Colorado
JOB RESPONSIBILITIES
Service Desk (Tier 1 Level II) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT-related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI best practices, and established procedures and processes.
End User Support includes Desktop support services that cannot be resolved remotely by Tier I.
Routine Duties / Job Requirements
Install, upgrade, and maintain application software for all USGS equipment in accordance with SOPs.
Ensure the latest antivirus software versions and updates are installed and actively running on all USGS PCs and laptops.
Create and maintain baseline computer images in compliance with organizational policies and SOPs.
Deploy software using tools such as Active Directory Group Policy Objects (GPO), scripting, System Center Configuration Manager (SCCM), IBM Endpoint Manager (IEM), and other deployment solutions.
Provide desktop-level technical support for hardware and software issues across the USGS user community.
Configure, test, install, and troubleshoot printers, scanners, and network copier/printers.
Install, manage, and support desktop and laptop operating systems, including Windows 10 Professional and Apple macOS.
Provide mobile device support for iOS devices (iPhone, iPad) and Android devices.
Ensure all PCs and laptops are updated with the latest approved BIOS versions and security patches.
Perform remediation procedures in response to identified security vulnerabilities.
Implement and manage print and file server configuration changes.
Maintain file share structures and manage permissions for end-user data access.
Qualifications
2+ years of related IT support experience.
Experience supporting Microsoft Windows 7/10, Apple/macOS, iOS, and Android devices.
Experience using Microsoft 365 applications, including Outlook Mail, Calendar, and OneDrive.
Excellent troubleshooting and problem-solving skills with the ability to provide diligent, prompt, and courteous customer support.
Strong written and verbal communication skills with the ability to interact effectively with users at all levels of an organization.
Analytical, self-motivated, and able to work independently as well as in a team environment.
Experience working in a Service Desk, Help Desk, Desktop Support, or End User Support environment.
Demonstrated leadership, mentoring, team coordination, supervisory, consulting, or client-facing experience is highly desirable.
Note: This is a 1099 independent contractor opportunity supporting a federal customer. Candidates must be able to work independently, manage assigned tasks effectively, and maintain a high level of professionalism while supporting customer requirements.
About Sharp Solutions
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Atlanta, GA, US
Year founded
2007