100% Remote
Customer Care Pharmacy Tech
Only Pharmacy Technician licenses from Illinois (IL), Wisconsin (WI), Florida (FL), and Indiana (IN), along with an active CPhT certification, will be accepted.
Must be - Bilingual (English and Spanish)
Required licensed and certified Pharmacy Technician (CPhT)
Hours (shift between 7:00 am and 6:00 pm)
Essential Duties and Responsibilities:
- Process customer orders via telephone accurately and efficiently while ensuring compliance within pharmacy regulations
- Obtain and verify customer information to include quantities and usage of products on the customers prescription
- Ensure all patient-related interactions are adherent to HIPAA regulations
- Resolve customer questions, complaints, and service issues by identifying root causes and recommending appropriate solutions
- Investigate and track product shipments, utilizing UPS website and connecting with our transportation team
- Coordinate with internal departments to expedite shipments, release, and/or alternate ship back-ordered items to ensure timely deliveries
- Process customer returns and request customer credit in accordance with company policies and procedures
- Collaborate with other departments (Routing, Transportation, Sales, Credit & Collections) to resolve customer issues to provide a cohesive customer experience
- Meet established performance expectations related to quality, adherence, order accuracy, and service level standards
- Maintain the ability to adapt to the changing business needs and customer requirements
- Maintain the ability to work remotely utilizing a reliable high-speed wired internet connection
- Support business operations by working a flexible schedule within the Customer Care operating hours of 7:00am to 6:00pm CST
- Closing shift required to remain available until all customer calls have been answered
Qualifications:
- Strong Customer (Patient) Engagement
- Excellent written and verbal communication skills
- Ability to work effectively under pressure while maintaining a professional and empathetic demeanor
- Attention to detail, problem solving, conflict resolution and organization
- Ability to work independently in a remote environment
- Proficiency with Microsoft 365, SharePoint, TEAMS
Education and/or Experience:
- Minimum of 2-4 years of customer service and/or call center experience in a clinical setting
- Required licensed and certified Pharmacy Technician (CPhT)
- High School diploma or equivalent GED required
- Associates / Bachelor’s degree preferred
- Bi-lingual (English and Spanish) required
Company Description
Select Source International (SSI) is a distinguished workforce solutions provider with nearly 25 years of experience delivering top-tier staffing, recruiting, and managed services. Based in Minneapolis, Minnesota, SSI has established itself as a global leader, serving a broad, diverse clientele across industries with unwavering dedication and excellence.
As a trusted partner, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your evolving workforce needs. SSI is ISO 9001, ISO 14001, and SOC 2 Type II certified, underscoring our strict commitment to quality, environmental responsibility, and data security. Our industry-leading capabilities are further validated by numerous awards in sustainability and supplier diversity.