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60 Saronic Software Support Engineer Jobs Hiring Near You

Symbotic

Software Support Engineer

Andover, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems ...

Leidos

Software Support Engineer

Huntsville, AL · On-site

As a Software Support Engineer, you will have the opportunity to use your troubleshooting skills to investigate anomalies, defects or issues in products or processes, using structured methodologies ...

McKesson

Software Support Engineer

Concord, NC · On-site +1

McKesson is seeking a talented and experienced Software Support Engineer to join our team. In this role, you will be responsible for both software development and operational support for McKesson ...

Symbotic

Software Support Engineer

Wilmington, MA · Hybrid

$82K - $113K/yr

What we need We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help ...

CoServe Global Solutions

NJ · On-site

Responsibilities for this position will include technical support to customers and systems engineers for complex Network Analytics and Discovery software solutions. This individual will troubleshoot ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems ...

Symbotic

Software Support Engineer

Andover, MA

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, andmaintainingcritical automation systems at ...

Symbotic

Software Support Engineer

Andover, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems ...

McKesson

Software Support Engineer

Concord, NC · On-site +1

McKesson is seeking a talented and experienced Software Support Engineer to join our team. In this role, you will be responsible for both software development and operational support for McKesson ...

Ingenico

Software Support Engineer

Alpharetta, GA · On-site

ABOUT THE ROLE & TEAM The Software Support Engineer is responsible for providing high-quality software technical support to Ingenico customers and partners: Ingenico terminal applications, doing ...

TicketManager

Software Support Engineer

Calabasas, CA · On-site

The Software Support Engineer will be a key member of the Technology team, responsible for developing and maintaining web applications and supporting API development. Responsibilities : • Develop ...

EV

Regional Software Support Engineer

Tempe, AZ · On-site

EV is seeking a Regional Software Support Engineer primarily responsible for providing software-specific support to the regional customer support team in North America. The role involves onsite and ...

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Infographic showing various Software Support Engineer job openings at Saronic in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Software Support Engineer

Symbotic

Andover, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Symbotic rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

180th of 242 rated software companies

Job description

Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution. In this role, you will act as a vital link between on-site operations and engineering teams, helping to troubleshoot problems, optimize system performance, and continuously improve reliability and uptime.
We are hiring for both Sunday-Wednesday AND Wednesday-Saturday shifts.
What we do
Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics across 19 global installations. Acting as a centralized hub, the team monitors system performance, detects issues, and leads incident response calls to drive rapid resolution and minimize disruptions. By leveraging remote diagnostic tools, they troubleshoot and optimize system performance in real time. In close partnership with Software, Hardware, and System Performance Engineering teams, the NOC translates customer feedback and technical data into continuous improvements that enhance Symbotic's next-generation microsystems.
What you'll do
  • Serve as a technical escalation point for live site operations, helping troubleshoot and resolve system issues in alignment with severity levels and response SLAs.

  • Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.

  • Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.

  • Monitor system performance, respond to alerts, and help maintain high system availability and reliability.

  • Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.

  • Identify recurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.

  • Support system, software, and network updates, including validation activities to help ensure successful deployment with minimal operational impact.

  • Analyze system and incident data to identify trends, support troubleshooting, and improve visibility into system performance.

  • Develop and maintain dashboards, reports, runbooks, technical documentation, and training materials.

  • Create scripts, tools, or process improvements that help streamline triage, incident response, reporting, and support workflows.

  • Incorporate customer and site feedback to help identify product, process, and operational improvement opportunities.

  • Share knowledge with team members and support onboarding through documentation, training, and peer collaboration.

  • Participate in a 10x7 operational support model, including an on-call rotation for escalations and critical issues.

  • Work on-site in MA to support system troubleshooting, cross-functional collaboration, and operational readiness.

What you'll need
  • Bachelor's degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience.

  • Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.

  • Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.

  • Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.

  • Familiarity with automation, controls, or material handling systems, including PLCs, VFDs, motion control, or servo tuning; Allen-Bradley ControlLogix experience preferred.

  • Hands-on experience with electrical and mechanical troubleshooting, ideally in a robotics or automation setting.

  • Proficiency with Linux/Unix environments and scripting languages such as Python.

  • Experience using or developing dashboards, reporting tools, or system monitoring platforms; familiarity with Tableau, Power BI, or similar tools preferred.

  • Exposure to databases, data warehouses, or knowledge-based systems preferred.

  • Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.

  • Strong written and verbal communication skills, with the ability to document issues, resolutions, runbooks, and technical processes.

  • Willingness to participate in a 10x7 operational support model (Wednesday through Saturday), including an on-call rotation for escalations and critical issues.

  • Ability to work a hybrid schedule, with two days per week on-site at our Wilmington headquarters and two days remote.

Our Environment
  • Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.

  • The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

#LI-TS1
#LI-Hybrid
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $96,000.00 - $132,000.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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