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117 Rumpke Customer Service Representative Jobs Hiring Near You

Rumpke

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21/hr

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste ... The Customer Service Representative will serve as the first point of contact for customers to ...

Rumpke

Customer Service Representative

Circleville, OH · On-site

$15 - $20.25/hr

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste ... The Customer Service Representative will serve as the first point of contact for customers to ...

Rumpke

Customer Service Representative

Circleville, OH · On-site

$15 - $20.25/hr

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste ... The Customer Service Representative will serve as the first point of contact for customers to ...

Rumpke

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21.25/hr

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste ... The Customer Service Representative will serve as the first point of contact for customers to ...

Rumpke

New Business Sales Representative

Columbus, OH · On-site

When you join Rumpke, you'll be part of a team providing essential services to millions of ... Determine customer needs and propose appropriate service needs * Conduct cold call and prospecting ...

Rumpke

New Business Sales Representative

Waverly, OH · On-site

When you join Rumpke, you'll be part of a team providing essential services to millions of ... Determine customer needs and propose appropriate service needs * Conduct cold call and prospecting ...

Rumpke

Recruiter

Columbus, OH · On-site

When you join Rumpke, you'll be part of a team providing essential services to millions of ... Represent the company professionally at networking events and outreach opportunities * Creative ...

Rumpke

CDL Roll Off Driver

Dayton, OH · On-site

$20.50 - $26/hr

... customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to ...

Rumpke

CDL Rear Load Truck Driver

Waverly, OH · On-site

... customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to ...

Rumpke

CDL Rear Load Truck Driver

Delaware, OH · On-site

... customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to ...

Rumpke

CDL Rear Load Truck Driver

Columbus, OH · On-site

... customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to ...

Rumpke

CDL Rear Load Truck Driver

Nelsonville, OH · On-site

... customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to ...

Rumpke

CDL Rear Load Truck Driver

Bucyrus, OH · On-site

... customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to ...

Rumpke

Route Supervisor

Delaware, OH · On-site

... customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to ...

Rumpke

Route Supervisor

Nelsonville, OH · On-site

... customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to ...

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Rumpke Jobs Information

What is it like to work at Rumpke?

Rumpke is a family-owned waste management company that values community involvement and environmental stewardship, reflecting a commitment to serving the public good. The company operates a diverse range of roles, from collection and recycling to customer service and operations management, with a focus on teamwork and collaboration to achieve its mission of providing reliable waste management services. Working at Rumpke may appeal to individuals who value a stable work environment, opportunities for career advancement, and the chance to contribute to a company that prioritizes community service and sustainability.

What makes Rumpke an attractive place to work?

Rumpke is a leading waste management company with a long history of providing essential services to communities across the United States. The company offers a stable work environment with opportunities for professional growth and development, as well as a collaborative culture that values teamwork and innovation. By joining Rumpke, individuals can contribute to the company's mission of protecting the environment and improving public health, while also advancing their careers in a dynamic and supportive industry.

Do workers at Rumpke get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and July 2026.

Does Rumpke pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
86% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 44 people who took the Breakroom Quiz between August 2025 and July 2026.

At Rumpke, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
66% of people say they have to use vacation days when they’re out sick.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and July 2026.

Is the health insurance from Rumpke affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 49 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get paid time off at Rumpke?

Most people get paid time off work.
84% of people say they get paid time off.
Based on data from 50 people who took the Breakroom Quiz between August 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 92% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 8% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at Rumpke worry about hours?

Most people don’t worry about getting enough hours.
82% of people report they don’t worry about getting enough hours.
Based on data from 60 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Rumpke workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
54% report that they don’t have enough control over which shifts they work.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for Rumpke workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and November 2025.

How easy is it to get time off at Rumpke?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and July 2026.

Do Rumpke managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
85% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 60 people who took the Breakroom Quiz between November 2024 and July 2026.

Do jobs at Rumpke spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 60 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it to take sick days at Rumpke?

Most people find it easy to take sick days.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and July 2026.

Is working at Rumpke good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
55% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Rumpke feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Rumpke get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 42 people who took the Breakroom Quiz between August 2025 and July 2026.

Is it stressful to work at Rumpke?

Some people feel stressed here.
58% of people say they often feel stressed at work.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Rumpke enjoy their jobs?

Most people enjoy their job.
68% of people report they enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Rumpke recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get enough training when they start at Rumpke?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get support to advance at Rumpke?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 44 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people think Rumpke’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and July 2026.

Do workers feel well informed about how Rumpke is doing?

Only some people feel well informed about how the company is doing.
48% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Rumpke?

What are the most popular categories at Rumpke?

Infographic showing various Customer Service Representative job openings at Rumpke in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 100% Physical job distribution.

Customer Service Representative

Rumpke

Dayton, OH • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Rumpke rating

7.4

Company rating: 7.4 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

29th of 91 rated recycling and waste

Job description

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.
When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.
This is your opportunity to make a difference for you and your family. Come join our team!
Customer Service Representatives receive and respond to calls from customers. The Customer Service Representative will serve as the first point of contact for customers to resolve issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
Responsibilities of Position:
  • Answer phones promptly and courteously utilizing company procedures
  • Receive and respond professionally and courteously to all customer inquiries
  • Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc
  • Identify customer's reason for canceling service and attempt to retain customers
  • Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries
  • Ensure customer concerns are understood and clearly explain resolution to the customer
  • Process customer payments and assists customers with RumpkePay as needed
  • Work in conjunction with other departments to resolve customer issues
  • Log and record information on customer accounts
  • Create work orders/interactions, as needed
  • Work special data entry projects with accuracy and complete in time to meet deadlines
  • Resolve customer account issues and adjust accounts accordingly with verification from management, as needed
  • Process online data entry for accounts based designated department
  • Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed
  • Perform other duties as assigned

Supervisory Responsibility:
  • This position will not manage employees

Skills & Abilities Needed for Position:
  • Excellent verbal & written communication skills
  • Ability to maintain a professional appearance and demeanor
  • Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools
  • Proven analytical/problem solving skills for the customer and the company
  • Excellent customer service and data entry skills
  • Ability to work both independently and as a team, meeting and exceeding call center standards
  • Ability to research and identify the root cause of issues, make decisions, and solve problems
  • Ability to react well under pressure and treat others respectfully

Experience & Knowledge Needed for Position:
  • Bilingual skills are desired, but not required
  • 1-2 years of call center or customer service experience preferred

Physical Requirements in a Regular Workday:
  • Occasionally lifting/carrying/pushing/pulling a max of 10 lbs
  • Occasionally stooping/kneeling/crouching/crawling
  • Continuously sitting
  • Rarely standing/walking

Additional Working Conditions/Aspects:
  • Ability to work flexible hours; expected to work nights and weekends as needed
  • Ability to work overtime, weekends, and/or holidays
  • Legally eligible to work in the United States
  • Valid driver's license (if applicable)
  • Must successfully complete pre-employment testing
  • Must be able to read and speak the English language

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.
Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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About Rumpke

Sourced by ZipRecruiter

Rumpke, centered in Cincinnati, OH, US, is a leading environmental solutions provider serving the waste and recycling industry. The company, with its official website at rumpke.com, is established on the principle of providing excellent customer service alongside innovative and sustainable solutions. Rumpke offers a wide array of services, including residential, commercial, and industrial waste collections, in addition to recycling programs and landfilling services. The company was founded in 1932 by William F. Rumpke, initially as a junkyard, but evolved over time into one of the most trusted waste management providers.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Cincinnati, OH, US

Year founded

1932

Social media

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