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Rovisys Building Technologies

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Support Contract Manager

RoviSys Building Technologies

Aurora, OH • On-site

Full-time

Posted 8 days ago

Job description

Overview
RoviSys Building Technologies is looking for a Support Contract Manager for our growing Building Automation team. SCMs must have the ability to manage customer support contracts from inception to completion, while leading a team of support specialists and engineers at a high level. Experience with financials, reporting, invoicing, procurement, drafting change orders, and coordination with customers.
Responsibilities
  • Accountable for contract margin and takes steps to increase the financial health of the project.
  • Establish schedule for support tasks and carefully monitors progress towards completion.
  • Accurately forecasting resources of their contracts.
  • Review and monitor potential sources of risk and strategies for mitigation.
  • Presents Support Schedule, Scope, and Resource Plan to divisional Director/Group Manager.
  • Responsible for financials including but not limited to:
    • Contract Financial Reporting
      • Cost projections/cash flow reporting
    • Monthly Invoicing
    • Quantify and draft change orders
  • Enforces quality plans and monitors work for quality throughout the contract lifecycle.
  • Serves as the primary commercial contact for customers.
  • Manages large support agreements and/or multiple concurrent contracts.
  • Determine causes of deviations from the support plan or schedule and the recommended corrective actions.
  • Capable of negotiating Terms & Conditions with customers.
  • Provide technical guidance to support team when required.
  • Enforce use of engineering standards.
  • Contributes to development of tools that facilitate contract management.
  • Demonstrates excellent communications, planning, organization, leadership, and motivation skills.
  • Demonstrates the ability to balance contract finances, customer satisfaction, and team development.

Qualifications
  • At least 3-5 years of leadership experience - contract/project management or technical lead
  • Experience organizing, scheduling, and leading meetings with internal teams and customers
  • Microsoft Office (Word and Excel)
  • Microsoft Project
  • Basic understanding of HVAC systems in large building automation systems.
  • Basic understanding of sequence of operations and P&IDs for HVAC and plant utilities.
  • Basic understanding of instrumentation and control valves for HVAC systems.
  • Building automation and/or industrial controls experience (Rockwell, Schneider, AVEVA, Inductive Automation) is a plus
  • Onsite commissioning experience is a plus.

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