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Role: Onsite Community Standards Coordinator

Location: Flagstaff, AZ

Community: Continental Country Club

Pay: $27.50 per hour

Job Type: Full Time

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: We always do the right thing.
• Respect: For our customers, employees, and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: More than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: We are a professional services company; people do business with people they like.
• Always Improving: Never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite's fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

Community Summary

Welcome to Continental Country Club… where members become friends for a lifetime and families share experiences that are cherished for generations to come. Our commitment is to create lasting memories for our members through sport, fitness, laughter, relaxation and social events.

Mission

To preserve and enhance residents’ lifestyle and owners’ property values by providing to its members quality surroundings, amenities and services financed through fees and assessments paid by the owners. To manage a golf course and restaurant, both open to the general public and to carry out the provisions of the association’s CC&R’s.

Vision

Our vision is for Continental Country Club to become the premier country club and the number one choice for Northern Arizona residents and their guests. To provide a family fun atmosphere with all the amenities where people want to come and join.

History

The Continental Country Club Clubhouse is the neighborhood centerpiece, designed for member camaraderie and family get-togethers. Expansive and comfortable, the 25,000 square-foot clubhouse features spectacular views of Mt. Elden and our world-class golf course while housing the Golf Shop, The Oakmont Restaurant, The Venue, and the Fitness Center.

Responsibilities

• Primary role will be driving through the community on a regular basis and reporting property code violations in accordance with neighborhood guidelines to maintain community appearance
• Take photos of violations, accurately recording observations, and attach to homeowner records using proprietary software.
• Documentation, Issuance, tracking and follow-up of violation notices
• Education of homeowners regarding HOA policies and guidelines and working with them toward a resolution
• Responding to customer calls and emails regarding inquiries, violations and concerns
• Reports to the compliance supervisor
• Ability to understand written guidelines, make observations on properties, and apply to various circumstances/encountered
• 60% driving and citing violations; 40% office work including administrative tasks, researching documents and maintain violation documentation
• Represent the Management company and Association in a positive and professional manner

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

• Must have own vehicle and clean driving record
• Detail oriented
• Ability to read, understand and interpret governing documents for the communities
• Strong communication skills (written, verbal and in person)
• Experience in using and communicating with Microsoft Office
• Detailed oriented, accurate and organized
• Ability to multitask, excellent time management and prioritizing skills
• ability to utilize technology is mandatory, computer proficiency
• Background screening and pre-employment drug screening required
• Strong and high-level customer service required
• Ability to work independently, but also work as a team player (ability to work with a team in an office setting and independently in the field)
• Ability to work with a diverse group of people including peers, homeowners and Board members
• Two or more years effectively serving clients/customers
• Ability to use sound and prudent judgement to determine if a violation should be cited 

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
• Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
• Manual dexterity to operate tools, equipment, and machinery safely.
• Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
• Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
• Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
• Ability to wear and use appropriate personal protective equipment (PPE).
• Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Pay and Benefits

$27.50 per hour 

Benefits Include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a valuesbased, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.