Customer Success Engineer - Analytics as a Service Position Summary The Customer Success Engineer ... At Ralliant we're building the future, together with those driven to push boundaries, solve complex ...
Ralliant
51 Ralliant Customer Service Jobs Hiring Near You
Customer Success Engineer - Analytics as a Service Position Summary The Customer Success Engineer ... At Ralliant we're building the future, together with those driven to push boundaries, solve complex ...
Customer Success Manager
Plainville, CT · On-site
Own key service metrics such as response time, resolution time, backlog health, customer ... At Ralliant we're building the future, together with those driven to push boundaries, solve complex ...
Customer Success Manager
Plainville, CT · On-site
Own key service metrics such as response time, resolution time, backlog health, customer ... At Ralliant we're building the future, together with those driven to push boundaries, solve complex ...
Calibration Service Technician
Beaverton, OR · On-site
$20 - $37/hr
Diagnose, analyze, troubleshoot, and repair customer-returned equipment at the modular and ... At Ralliant we're building the future, together with those driven to push boundaries, solve complex ...
Calibration Service Technician
Beaverton, OR · On-site
$20 - $37/hr
Diagnose, analyze, troubleshoot, and repair customer-returned equipment at the modular and ... At Ralliant we're building the future, together with those driven to push boundaries, solve complex ...
Field Calibration Technician
San Jose, CA · On-site
Strong interpersonal and customer service skills. * Experience working in customer-facing or onsite roles for large accounts or multi-site operations. #LI-CS1 Ralliant Corporation Overview Ralliant ...
Field Calibration Technician
San Jose, CA · On-site
Strong interpersonal and customer service skills. * Experience working in customer-facing or onsite roles for large accounts or multi-site operations. #LI-CS1 Ralliant Corporation Overview Ralliant ...
Field Calibration Technician
Wayne, NJ · On-site +1
Strong interpersonal and customer service skills. * Prior experience in customer-facing roles or supporting large accounts. #LI-CS1 Ralliant Corporation Overview Ralliant, originally part of Fortive ...
Field Calibration Technician
Wayne, NJ · On-site +1
Strong interpersonal and customer service skills. * Prior experience in customer-facing roles or supporting large accounts. #LI-CS1 Ralliant Corporation Overview Ralliant, originally part of Fortive ...
Field Calibration Technician
Tucson, AZ · On-site
Strong interpersonal and customer service skills. * Prior experience in customer-facing roles or supporting large accounts. #LI-CS1 Ralliant Corporation Overview Ralliant, originally part of Fortive ...
Field Calibration Technician
Tucson, AZ · On-site
Strong interpersonal and customer service skills. * Prior experience in customer-facing roles or supporting large accounts. #LI-CS1 Ralliant Corporation Overview Ralliant, originally part of Fortive ...
Strong interpersonal and customer service skills. * Experience working in customer-facing or onsite roles for large accounts or multi-site operations. #LI-CS1 Ralliant Corporation Overview Ralliant ...
Strong interpersonal and customer service skills. * Experience working in customer-facing or onsite roles for large accounts or multi-site operations. #LI-CS1 Ralliant Corporation Overview Ralliant ...
Strong interpersonal and customer service skills. * Experience working in customer-facing or onsite roles for large accounts or multi-site operations. #LI-CS1 Ralliant Corporation Overview Ralliant ...
Strong interpersonal and customer service skills. * Experience working in customer-facing or onsite roles for large accounts or multi-site operations. #LI-CS1 Ralliant Corporation Overview Ralliant ...
Equipment Maintenance Tech
Chandler, AZ · On-site
... customer service and communication. • Soldering is a plus. Work Schedule Four-day workweek with ... S. citizens are eligible for employment in this role. #LI-FP1 Ralliant Corporation Overview ...
Equipment Maintenance Tech
Chandler, AZ · On-site
... customer service and communication. • Soldering is a plus. Work Schedule Four-day workweek with ... S. citizens are eligible for employment in this role. #LI-FP1 Ralliant Corporation Overview ...
Product Engineer - Analytics as a Service Position Summary The Product Engineer is responsible for ... including periodic customer visits to strengthen product understanding. #LI-PW1 Ralliant ...
Product Engineer - Analytics as a Service Position Summary The Product Engineer is responsible for ... including periodic customer visits to strengthen product understanding. #LI-PW1 Ralliant ...
Optimize for customer outcomes. Why Join Us Help build one of the industry's most ambitious ... At Ralliant we're building the future, together with those driven to push boundaries, solve complex ...
Optimize for customer outcomes. Why Join Us Help build one of the industry's most ambitious ... At Ralliant we're building the future, together with those driven to push boundaries, solve complex ...
Data Scientist - Analytics as a Service Position Summary The Senior Data Scientist is responsible ... to customer adoption * Continuous model improvement process operational #LI-PW1 Ralliant ...
Data Scientist - Analytics as a Service Position Summary The Senior Data Scientist is responsible ... to customer adoption * Continuous model improvement process operational #LI-PW1 Ralliant ...
Sales Engineer
Boxborough, MA · On-site
Dover Motion is seeking a customer obsessed Sales Engineer to join our team. The Sales Engineer ... RAL). Dover Motion's relationship with Ralliant allows its associates access to competitive ...
Sales Engineer
Boxborough, MA · On-site
Dover Motion is seeking a customer obsessed Sales Engineer to join our team. The Sales Engineer ... RAL). Dover Motion's relationship with Ralliant allows its associates access to competitive ...
DevSecOps Platform Engineer
Rochester, NY · On-site
... services and help shape an AI-Native Product Engineering organization. #LI-PW1 Ralliant Corporation ... customers' needs. We are the largest and most trusted global leader for partial discharge ...
DevSecOps Platform Engineer
Rochester, NY · On-site
... services and help shape an AI-Native Product Engineering organization. #LI-PW1 Ralliant Corporation ... customers' needs. We are the largest and most trusted global leader for partial discharge ...
Senior Calibration Technician
Dallas, TX · On-site
Performs work both at customer locations and within the service center, adhering to all site ... Capable of lifting (50 pounds) unassisted #LI-CS1 Ralliant Corporation Overview Ralliant ...
Senior Calibration Technician
Dallas, TX · On-site
Performs work both at customer locations and within the service center, adhering to all site ... Capable of lifting (50 pounds) unassisted #LI-CS1 Ralliant Corporation Overview Ralliant ...
Ensure usage of Ralliant preferred supplier contracts to maximize QDC-results & to comply with ... and services at the most competitive prices. If you are a strategic thinker with a firm grasp of ...
Ensure usage of Ralliant preferred supplier contracts to maximize QDC-results & to comply with ... and services at the most competitive prices. If you are a strategic thinker with a firm grasp of ...
Scrum Master
Rochester, NY · On-site
$50.75 - $67.75/hr
Scrum Master - Analytics as a Service Position Summary The Scrum Master is responsible for enabling ... Customer-centric planning * Continuous discovery * AI-assisted delivery * Cross-functional ...
Scrum Master
Rochester, NY · On-site
$50.75 - $67.75/hr
Scrum Master - Analytics as a Service Position Summary The Scrum Master is responsible for enabling ... Customer-centric planning * Continuous discovery * AI-assisted delivery * Cross-functional ...
Production Manager
Elizabethtown, NC · On-site
Meet or exceed customer delivery commitments (OTD - On-Time Delivery) * Manage production schedules ... Drive employee engagement through communication, recognition, and involvement RBS (Ralliant ...
Production Manager
Elizabethtown, NC · On-site
Meet or exceed customer delivery commitments (OTD - On-Time Delivery) * Manage production schedules ... Drive employee engagement through communication, recognition, and involvement RBS (Ralliant ...
Test Engineer
Elizabethtown, NC · On-site
At Ralliant we're building the future, together with those driven to push boundaries, solve complex ... We supply customers from the most diverse industries, such as automation, mechanical engineering ...
Test Engineer
Elizabethtown, NC · On-site
At Ralliant we're building the future, together with those driven to push boundaries, solve complex ... We supply customers from the most diverse industries, such as automation, mechanical engineering ...
Optimize for customer outcomes. Why Join Us Help build one of the industry's most ambitious ... At Ralliant we're building the future, together with those driven to push boundaries, solve complex ...
Optimize for customer outcomes. Why Join Us Help build one of the industry's most ambitious ... At Ralliant we're building the future, together with those driven to push boundaries, solve complex ...
Ralliant Jobs Information
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Full-time
Posted 10 days ago
Job description
Customer Success Engineer - Analytics as a Service
Position Summary
The Customer Success Engineer owns the complete customer journey from signed order through deployment, adoption, measurable customer outcomes, renewal and expansion.
This role combines technical implementation, DevOps coordination, customer consulting and AI-enabled process design. The objective is to create a highly scalable customer success operating model capable of supporting a rapidly growing global SaaS business with minimal additional resources.
This position is equally responsible for ensuring customer value realization and continuously improving the product through structured Voice of Customer feedback loops.
Primary Responsibilities
Customer Journey Ownership
Own the complete lifecycle: Order, Planning, Data Integration, Deployment, Validation, Training, Adoption, Value Realization, Expansion and Renewal.
Customer Success Playbooks
Develop standardized workflows for:
Lead deployment of two analytics services and expand into future ones.
Coordinate with:
Partner with the Product Owner and Product Manager to establish structured VOC processes including:
Partner closely with DevOps to:
Develop AI-powered customer success capabilities including:
Ensure every customer receives measurable business outcomes through:
Industrial domains including:
Within 12 months:
Approximately 30-40% domestic and international travel
#LI-TD1
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
About Qualitrol
QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
Pay Range
The salary range for this position (in local currency) is 114600.00-212800.00
Position Summary
The Customer Success Engineer owns the complete customer journey from signed order through deployment, adoption, measurable customer outcomes, renewal and expansion.
This role combines technical implementation, DevOps coordination, customer consulting and AI-enabled process design. The objective is to create a highly scalable customer success operating model capable of supporting a rapidly growing global SaaS business with minimal additional resources.
This position is equally responsible for ensuring customer value realization and continuously improving the product through structured Voice of Customer feedback loops.
Primary Responsibilities
Customer Journey Ownership
Own the complete lifecycle: Order, Planning, Data Integration, Deployment, Validation, Training, Adoption, Value Realization, Expansion and Renewal.
Customer Success Playbooks
Develop standardized workflows for:
- onboarding
- implementation
- customer reviews
- renewal planning
- expansion opportunities
- executive reporting
Lead deployment of two analytics services and expand into future ones.
Coordinate with:
- DevOps
- Product Owner
- Engineering
- Sales
- Customer IT organizations
Partner with the Product Owner and Product Manager to establish structured VOC processes including:
- Follow Me Home visits
- Customer Advisory Boards
- Early Adopter Councils
- Customer health scoring
- Usage analytics
- Translate customer insights directly into prioritized product improvements
Partner closely with DevOps to:
- monitor service health
- improve uptime
- reduce deployment effort
- automate provisioning
- automate monitoring
- improve operational maturity
Develop AI-powered customer success capabilities including:
- automated onboarding
- AI knowledge assistants
- customer self-service
- deployment automation
- health score prediction
- proactive support
- AI-generated customer reports
- automated documentation
- workflow orchestration
Ensure every customer receives measurable business outcomes through:
- adoption tracking
- KPI dashboards
- ROI reporting
- executive value reviews
- success plans
- 8+ years industrial software deployment
- Experience with SaaS, Networking and Cybersecurity implementation issues
- Experience with cloud platforms
- Experience managing enterprise customers
- Strong project leadership
- Excellent customer communication
- Experience working alongside software engineering organizations
Industrial domains including:
- Utilities
- Power systems
- Asset monitoring
- Industrial IoT
- Digital services
Within 12 months:
- Standardized deployment methodology established
- Deployment time reduced significantly
- Customer onboarding largely automated
- Strong renewal readiness across install base
- Product feedback loops operating continuously
- Successful deployment of all targeted pilot and paid projects
Approximately 30-40% domestic and international travel
#LI-TD1
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
About Qualitrol
QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
Pay Range
The salary range for this position (in local currency) is 114600.00-212800.00