Rain
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31 Rain Customer Service Jobs Hiring Near You

Ship new capabilities quickly and iteratively to our customers What we're looking for * Deep ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Ship new capabilities quickly and iteratively to our customers What We're Looking For * Deep ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Ship new capabilities quickly and iteratively to our customers What we're looking for * Deep ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Senior Data Analyst

New York, NY ยท On-site +1

$94.10K - $118.70K/yr

... Customer teams to help level-up the organization. What you'll do * Build dashboards and data ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Software Engineer - EVM

New York, NY ยท On-site +1

$50K/yr

Ship new capabilities quickly and iteratively to our customers What we're looking for * Deep ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Data Scientist

New York, NY ยท On-site +1

... Customer teams to help level-up the organization. What you'll do * Build dashboards and data ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Data Scientist

New York, NY ยท On-site

$50K/yr

... Customer teams to help level-up the organization. What you'll do * Build dashboards and data ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

... customers. What You'll Do Own the roadmap for Rain's cards product - cardholder experience ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Senior Data Analyst

New York, NY ยท On-site

$50K/yr

... Customer teams to help level-up the organization. What you'll do * Build dashboards and data ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Solutions Engineer

New York, NY ยท On-site

$50K/yr

About the Role A highly skilled Solutions Engineer to join our team and help customers, partners ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

About the Role A highly skilled Solutions Engineer to join our team and help customers, partners ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Showing results 21-31

Rain Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular job types at Rain?
    What are the most popular categories at Rain?
    Infographic showing various Customer Service job openings at Rain in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 48% Physical, and 52% Remote job distribution.
    Software Engineer - Stellar

    Software Engineer - Stellar

    Rain

    New York, NY โ€ข On-site, Remote

    Full-time

    Medical, Dental, Vision, Life, Retirement

    Posted 2 days ago


    Job description

    About the Company

    Rain makes the next generation of payments possible across the globe. We're a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.

    Our Ethos

    We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

    About the Role

    You'll design, build, and maintain Soroban smart contracts on Stellar and the backend services that integrate with them, while contributing to shared infrastructure across EVM, Solana, and Stellar. Our platform powers crypto-backed card products - processing high transaction volumes, continuously ingesting on-chain data, and navigating the unique complexity of each chain, with scalability and reliability engineered in from day one.

    What you'll do
    • Own and evolve Soroban smart contracts end-to-end - from development through deployment and maintenance

    • Build robust, scalable backend services that interact with Stellar, EVM, and Solana networks

    • Scale our on-chain infrastructure to support millions of users globally - powering transactions, data ingestion, and real-time processing

    • Play a central role in shaping the technical and product roadmap

    • Drive architectural decisions in a fast-moving, rapidly evolving product

    • Ship new capabilities quickly and iteratively to our customers

    What we're looking for
    • Deep expertise in the Stellar ecosystem, including Soroban's programming model, tooling, and best practices

    • Strong proficiency in Rust

    • Solid understanding of smart contract security patterns and common vulnerability classes

    • Experience with Node.js and backend systems

    • 2-10+ years of engineering experience; compensation will be calibrated accordingly

    Nice to have, but not mandatory
    • Fintech experience - neobank or card issuing background gets extra brownie points

    • Familiarity with Stellar classic operations

    Things that enable a fulfilling, healthy, and happy experience at Rain:
    • Unlimited time off Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.

    • Flexible working We support a flexible workplace. If you feel comfortable at home, please work from home. If you'd like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment.

    • Easy to access benefits For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.

    • Retirement goalsPlan for the future with confidence. We offer a 401(k) with a 4% company match.

    • Equity plan We offer every Rainmaker an equity option plan so we can all benefit from our success.

    • Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing.

    • Health and Wellness High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!

    • Team summits Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.