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31 Rain Customer Service Jobs Hiring Near You

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Customer Engineering Lead

New York, NY · On-site

$50K/yr

About the role As a Customer Engineering Lead, you'll manage the customer-facing arm of our ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Rain

Customer Engineering Lead

New York, NY · On-site +1

$112.10K - $147.70K/yr

About the role As a Customer Engineering Lead, you'll manage the customer-facing arm of our ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Rain

Solutions Architect

New York, NY · On-site

$69 - $90.75/hr

Support customer conversations around API capabilities and guide clients through Rain platform ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Rain

Solutions Architect

New York, NY · On-site +1

$69 - $90.75/hr

Support customer conversations around API capabilities and guide clients through Rain platform ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Rain

Senior Product Manager

New York, NY · On-site +1

$138.40K - $182.70K/yr

Translate complex blockchain and payments capabilities into intuitive, customer-facing solutions ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Rain

Senior Product Manager

New York, NY · On-site

$50K/yr

Translate complex blockchain and payments capabilities into intuitive, customer-facing solutions ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Rain

Data Scientist - Fraud Risk

New York, NY · On-site +1

Experience at a high-growth fintech company or financial services company * Exposure to customer ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Rain

iOS Engineer

New York, NY · On-site

$50K/yr

... like for Rain's clients and their customers. What you'll do * Own the entire iOS development ... services context * Drive decisions on tooling, frameworks, CI/CD, and testing strategy for mobile

Rain

Android Engineer

New York, NY · On-site +1

... for Rain's clients and their customers. What you'll do * Own the entire Android development ... services context * Drive decisions on tooling, frameworks, CI/CD, and testing strategy for mobile

Rain

Android Engineer

New York, NY · On-site

$50K/yr

... for Rain's clients and their customers. What you'll do * Own the entire Android development ... services context * Drive decisions on tooling, frameworks, CI/CD, and testing strategy for mobile

Rain

iOS Engineer

New York, NY · On-site +1

$56.50 - $78/hr

... like for Rain's clients and their customers. What you'll do * Own the entire iOS development ... services context * Drive decisions on tooling, frameworks, CI/CD, and testing strategy for mobile

Rain

Data Scientist - Fraud Risk

New York, NY · On-site

$50K/yr

Experience at a high-growth fintech company or financial services company * Exposure to customer ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Rain

Backend Engineer, AI

New York, NY · On-site +1

We're building from the ground up internal systems that make our operations smarter and customer ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Rain

Backend Engineer, AI

New York, NY · On-site

$50K/yr

We're building from the ground up internal systems that make our operations smarter and customer ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Rain

Backend Engineer

New York, NY · On-site

$50K/yr

Rapidly ship new capabilities to our customers * Help drive the architectural decisions of a ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Rain

Forward Deployed Engineer

New York, NY · On-site +1

Work closely with our customers, compliance, finance, engineers, and executive team to ship complex ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Rain

Backend Engineer

New York, NY · On-site +1

Rapidly ship new capabilities to our customers * Help drive the architectural decisions of a ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Rain

Software Engineer - Stellar

New York, NY · On-site +1

$50K/yr

Ship new capabilities quickly and iteratively to our customers What we're looking for * Deep ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Rain

Forward Deployed Engineer

New York, NY · On-site

$50K/yr

Work closely with our customers, compliance, finance, engineers, and executive team to ship complex ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Rain

Software Engineer - Solana

New York, NY · On-site +1

Ship new capabilities quickly and iteratively to our customers What We're Looking For * Deep ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

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Rain Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular job types at Rain?
    What are the most popular jobs at Rain?
    What are the most popular categories at Rain?
    Infographic showing various Customer Service job openings at Rain in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 48% Physical, and 52% Remote job distribution.
    Customer Engineering Lead

    Customer Engineering Lead

    Rain

    New York, NY • On-site

    $50K/yr

    Full-time

    Medical, Dental, Vision, Life, Retirement

    Posted 5 days ago

    Job description

    About the company
    Rain makes the next generation of payments possible across the globe. We're a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
    Our ethos
    We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
    About the role
    As a Customer Engineering Lead, you'll manage the customer-facing arm of our engineering org. Working with our existing solutions team, you'll coordinate process and policies with the post-sales org, spanning implementations, partner success, and account management. We're looking for a player-coach: you'll need to get your hands dirty on the frontlines to understand where the gaps and inefficiencies are. Armed with that experience, you'll grow this function to meet the needs of our global, always-on customer base.
    What you'll do
    • Hands-on from day one: answer technical support tickets, debug partner integrations, and work directly with partners to resolve issues
    • Own the technical escalation path from support through engineering, serving as the primary customer advocate within engineering discussions
    • Identify opportunities to leverage AI and automation to increase operational efficiency - whether that's streamlining ticket triage, accelerating troubleshooting, or enabling the team to handle higher volume without sacrificing quality
    • Define and maintain customer engineering artifacts such as documentation, guides, runbooks, and recipes
    • Help establish the operating model and collaboration framework between product and post-sales to ensure tickets are resolved within SLAs and gaps are covered
    • Partner with platform and product to translate patterns from support tickets, implementation friction, and feature requests into actionable product insights

    Who you are
    • 5+ years of experience in solutions engineering, forward-deployed engineering, or a related technical partner-facing role, with at least 3 years in a leadership capacity
    • Excited by a player-coach role - you're comfortable being in the queue, solving problems directly, while simultaneously building the team and processes around you
    • An engineer by trade: you're comfortable reading and contributing to an enterprise codebase while meeting a high bar of technical excellence
    • Excellent communicator who can translate complex technical concepts for non-technical audiences - and vice versa
    • Experience defining and implementing SLAs and escalation processes, especially cross-functionally to and from engineering teams
    • Comfortable operating in a fast-paced, high-growth environment where you'll need to balance building for scale with solving immediate partner needs
    • You lead with empathy and understand that great customer engineering is a competitive advantage

    Nice to have
    • Experience at a card issuing platform or payments infrastructure company
    • Familiarity with card network operations, BIN management, and transaction processing
    • Experience building customer engineering teams and functions

    Things that enable a fulfilling, healthy and happy experience at Rain:
    Unlimited time off Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
    Flexible working We support a flexible workplace, if you feel comfortable at home please work from home. If you'd like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will have a stipend to create a comfortable atmosphere at home.
    Easy to access benefits For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
    Retirement goalsPlan for the future with confidence. We offer a 401(k) with a 4% company match.
    Equity plan We offer every Rainmakers an equity option plan so we can all can benefit from our success.
    Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to utilize the card for testing.
    Health and Wellness High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
    Team summits Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company offsites both domestically and internationally.

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