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48 Qxo Customer Service Jobs Hiring Near You

QXO

Director, Customer Experience

Atlanta, GA · On-site

Define and own QXO's Customer Experience strategy, operating principles, and service standards * Ensure consistent delivery of service levels across all customer segments and divisions * Establish ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Define and own QXO's Customer Experience strategy, operating principles, and service standards * Ensure consistent delivery of service levels across all customer segments and divisions * Establish ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Define and own QXO's Customer Experience strategy, operating principles, and service standards * Ensure consistent delivery of service levels across all customer segments and divisions * Establish ...

QXO

Service Technician

Riverview, FL

For more information, visit QXO.com. What you will do: The Service Technician is responsible for performing service, repair, maintenance, troubleshooting, and warranty work at customer locations and ...

QXO

Service Technician

Portland, OR · On-site

For more information, visit QXO.com. What you will do: The Service Technician is responsible for performing service, repair, maintenance, troubleshooting, and warranty work at customer locations and ...

QXO

Service Technician

Portland, OR · On-site

For more information, visit QXO.com. What you'll do: The Service Technician is responsible for performing service, repair, maintenance, troubleshooting, and warranty work at customer locations and ...

QXO

Service Technician

Riverview, FL · On-site

For more information, visit QXO.com. What you'll do: The Service Technician is responsible for performing service, repair, maintenance, troubleshooting, and warranty work at customer locations and ...

QXO

Service Technician

Hudson, WI · On-site

For more information, visit QXO.com. What you will do: The Service Technician is responsible for performing service, repair, maintenance, troubleshooting, and warranty work at customer locations and ...

QXO

Service Technician

Hudson, WI · On-site

For more information, visit QXO.com. What you'll do: The Service Technician is responsible for performing service, repair, maintenance, troubleshooting, and warranty work at customer locations and ...

QXO

Service Coordinator

Riverview, FL

$17.50 - $22.25/hr

For more information, visit QXO.com. What you will do: The Service Coordinator is responsible for coordinating service requests, scheduling field technicians, and delivering exceptional customer ...

QXO

Service Coordinator

Riverview, FL · On-site

$17.50 - $22.25/hr

For more information, visit QXO.com. What you'll do: The Service Coordinator is responsible for coordinating service requests, scheduling field technicians, and delivering exceptional customer ...

QXO

Service Coordinator

Riverview, FL · On-site

$17.50 - $22.25/hr

For more information, visit QXO.com. What you'll do: The Service Coordinator is responsible for coordinating service requests, scheduling field technicians, and delivering exceptional customer ...

QXO

Inside Sales Representative

Savannah, GA

Adhere to pricing guidelines and policies of customer financial services What you will bring ... QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of ...

QXO

Inside Sales Representative

Tuscaloosa, AL

Adhere to pricing guidelines and policies of customer financial services What you will bring ... QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of ...

QXO

Inside Sales Representative

Indianapolis, IN · On-site

Adhere to pricing guidelines and policies of customer financial services Shift and Schedule ... QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of ...

QXO

Window Service Technician

Cincinnati, OH

... in-class customer experience. QXO is North America's largest distributor and installer of ... What you will do: - Receive spreadsheet from Service Dept on schedule for next day via email ...

QXO

Inside Sales Representative

Riviera Beach, FL · On-site

Adhere to pricing guidelines and policies of customer financial services Shift and Schedule ... QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of ...

QXO

Inside Sales Representative

Indianapolis, IN

Adhere to pricing guidelines and policies of customer financial services Shift and Schedule ... QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of ...

QXO

Non CDL Driver

Riverview, FL · On-site

$15.75 - $19.50/hr

... at QXO is responsible for the safe, timely, and accurate delivery of materials to customer ... service. * Operate company vehicles safely and efficiently in compliance with all traffic laws and ...

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QXO Jobs Information

Do workers at QXO get paid breaks?

Sometimes. Only some people get paid breaks.
60% of people say they don’t get paid breaks.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and July 2026.

Does QXO pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
43% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.

At QXO, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
82% of people say they have to use vacation days when they’re out sick.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from QXO affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at QXO?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 100% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 8 people who took the Breakroom Quiz between September 2025 and June 2026.

Do workers at QXO worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and June 2026.

Do QXO workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for QXO workers to change shifts?

Most people find it easy to change shifts.
75% of people report that it’s easy to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at QXO?

Most people find it easy to get time off.
91% of people report it’s easy to get time off.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.

Do QXO managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
84% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at QXO spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at QXO?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and July 2026.

Is working at QXO good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
47% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and July 2026.

Do people at QXO feel treated with respect by their managers?

Most people feel treated with respect by their managers.
74% of people say they’re treated with respect by their managers.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at QXO get to take their breaks without interruption?

Only some people get breaks without interruption.
42% of people report that their breaks get interrupted.
Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at QXO?

Some people feel stressed out here.
62% of people say they often feel stressed out at work.
Based on data from 37 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at QXO enjoy their jobs?

Most people enjoy their job.
72% of people report they enjoy their job.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at QXO recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at QXO?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at QXO?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 34 people who took the Breakroom Quiz between June 2025 and July 2026.

Do people think QXO’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how QXO is doing?

Only some people feel well informed about how the company is doing.
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.
What are the most popular job types at Qxo?
    What are the most popular jobs at Qxo?
    What are the most popular categories at Qxo?
    Infographic showing various Customer Service job openings at Qxo in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Remote job distribution.

    Director, Customer Experience

    QXO

    Atlanta, GA • On-site

    Full-time

    Medical, Dental, Vision, Retirement, PTO

    Re-posted 6 days ago

    QXO rating

    8.0

    Company rating: 8.0 out of 10

    Based on 45 frontline employees who took The Breakroom Quiz

    115th of 415 rated retail wholesalers

    Job description

    QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.
    What you'll do:
    Organizational leadership and structure
    • Own and operate the enterprise Customer Experience Program in partnership with field operations including
      • Field Operations Leaders
      • Key Account Managers (KAM) supporting strategic and core accounts
    • Ensure clear role clarity and accountability across CX, Sales, and Operations
    • Establish consistent expectations, performance standards, and escalation paths across divisions
    • Build leadership capability and succession within the CX organization

    Customer experience strategy and governance
    • Define and own QXO's Customer Experience strategy, operating principles, and service standards
    • Ensure consistent delivery of service levels across all customer segments and divisions
    • Establish and enforce the "One Voice to the Customer" model across all touchpoints
    • Serve as the executive owner of customer experience governance, including KPI reviews and corrective actions

    Partnership with Sales
    • Partner with Sales leadership to ensure alignment between customer experience, retention, and growth strategies
    • Define clear engagement models between Account Executives and Key Account Managers
    • Ensure CX provides actionable insights to Sales on service performance, customer risks, and improvement opportunities
    • Sponsor and participate in joint quarterly business reviews with strategic customers

    Partnership with Operations
    • Act as the executive voice of the customer to Operations
    • Ensure all customer issues are captured, categorized, and tracked in Salesforce
    • Partner with Operations leaders to translate customer issues into operational improvement initiatives
    • Hold Operations accountable for adopting and sustaining process changes that improve customer outcomes

    Issue management and performance oversight
    • Own the enterprise case management model, with Salesforce as the system of record
    • Ensure standardized issue categorization, escalation, and resolution across divisions
    • Establish and monitor service level standards, including response and resolution targets
    • Review performance against CX KPIs including CSAT, NPS, resolution time, and first contact resolution

    Continuous improvement and Operations Excellence alignment
    • Partner with the Operations Excellence team to identify systemic issues and root causes
    • Use aggregated customer issue data to drive enterprise-wide improvements
    • Ensure closed loop feedback from customers through CX, Operations, and back to execution
    • Sponsor initiatives that eliminate recurring issues rather than treating symptoms

    Culture, capability, and talent development
    • Establish a strong CX culture rooted in customer empathy, accountability, and professionalism
    • Ensure consistent training in communication, negotiation, and Salesforce proficiency
    • Define and support clear career pathways from KAM to Director to enterprise CX leadership
    • Reinforce QXO's values and SQSCP framework in every customer interaction

    What you'll bring:
    • Bachelor's degree or equivalent experience
    • 10+ years of experience leading customer service, customer experience, or account management organizations
    • Proven experience operating in complex, multi division or matrixed organizations
    • Strong partnership experience with Sales and Operations leadership
    • Experience establishing service standards, KPIs, and governance models
    • Executive level communication and stakeholder management skills

    Preferred
    • Experience in distribution, logistics, manufacturing, or supply chain environments
    • Experience leading enterprise CRM or case management platforms such as Salesforce
    • Track record of translating customer insights into operational and financial outcomes

    Success measures
    • Improvement in enterprise CSAT and NPS
    • Consistent SLA adherence across divisions
    • Reduction in repeat and systemic customer issues
    • Improved customer retention and account growth
    • Strong engagement and performance within the CX organization
    • Clear evidence that customer feedback is driving operational improvement

    What you'll earn
    • 401(k) with employer match
    • Medical, dental, and vision insurance
    • PTO, company holidays, and parental leave
    • Paid training and certifications
    • Legal assistance and identity protection
    • Pet insurance
    • Employee assistance program (EAP)

    About the company
    QXO is the fastest growing publicly traded distributor of building products in North America. The company is executing its strategy to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for its shareholders. QXO expects to achieve its target of $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth.
    QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

    What QXO employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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