ZipRecruiter

Log In

Protos Security
Protos Security

31 Protos Security Security Officer Jobs Hiring Near You

Protos Security

Monitoring Lead

Norcross, GA · Remote

$20 - $21/hr

Norcross GA, On-Site Company Overview Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in ...

Protos Security

Customer Service Administrator

Roanoke, VA · On-site

$20.14 - $25.89/hr

Roanoke VA, On-Site Company Overview Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in ...

Protos Security

Scheduler - Day Shift

Roanoke, VA · On-site

$18.13 - $23.30/hr

Day Shift, 8:00 AM-4:00 PM On-Site Company Overview Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S.

Protos Security

Scheduler - Overnight Shift

Roanoke, VA · On-site

$18.13 - $23.30/hr

Overnight Shift (12:00am-8:00am) On-Site Company Overview Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S.

Protos Security

Customer Service Administrator

Roanoke, VA · On-site

$17.50 - $23.25/hr

Roanoke VA, On-Site Company Overview Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in ...

Protos Security

Service Account Manager

Roanoke, VA · On-site

Roanoke VA, On-Site Company Overview Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in ...

Protos Security

Scheduler - Evening Shift

Roanoke, VA · On-site

Evening Shift, 4:00 PM-12:00 AM On-Site Company Overview Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S.

Protos Security

Scheduler - Evening Shift

Roanoke, VA · On-site

$18.13 - $23.30/hr

Evening Shift, 4:00 PM-12:00 AM On-Site Company Overview Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S.

Protos Security

Scheduler - Day Shift

Roanoke, VA · On-site

Day Shift, 8:00 AM-4:00 PM On-Site Company Overview Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S.

next page

Showing results 1-20

All JobsProtos Security JobsProtos Security Security Officer Jobs

Protos Security Jobs Information

Does Protos Security pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
80% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and January 2026.

How easy is it to get time off at Protos Security?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and January 2026.

How easy is it to take sick days at Protos Security?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and January 2026.

Is it stressful to work at Protos Security?

Most people feel stressed here.
80% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and January 2026.

Do people at Protos Security recommend working with their team?

Most people recommend working with their team.
100% of people report that they would recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and January 2026.

Do people think Protos Security’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and January 2026.

Do workers feel well informed about how Protos Security is doing?

Only some people feel well informed about how the company is doing.
40% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and January 2026.

What other companies are hiring for Security Officer jobs?

Infographic showing various Security Officer job openings at Protos Security in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Client Support Team Lead - Overnight Shift

Protos Security

Roanoke, VA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Protos Security rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

9th of 117 rated security

Job description

Company: Protos Security
Job Title: Client Support Team Lead
Reports To: Client Support Supervisor
Location: Roanoke, VA - Onsite
Shift: Weekend Availability Required. Overnight Shift (12:00am-8:00am)
Company Overview
Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.
We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.
Position Summary
Protos is seeking a highly motivated Client Support Team Lead to join our team. Reporting directly to the Client Support Supervisor, this role is responsible for participating in and leading ground tactics of the dispatch floor in a fast-paced, results-driven environment.
The Client Support Team Lead actively monitors service queues, incoming requests, escalations, scheduling activity, and daily operational workflows to ensure tasks and client needs are executed accurately and without delay. This role works directly alongside frontline dispatchers and support personnel to manage high-volume activity, troubleshoot operational issues, coordinate resources, and provide real-time support during critical, urgent, or time-sensitive situations.
Essential Duties & Responsibilities
  • Lead and support frontline teams effectively through excellence in operational tasks and responsibilities.
  • Deliver exceptional client support and customer service to internal and external stakeholders by fostering a service-focused culture centered on responsiveness, professionalism, and problem resolution.
  • Resolve escalated officer, guard, coordinator, client, service partner, and internal inquiries in accordance with established policies, procedures, and service expectations while effectively navigating operational challenges and complex situations.
  • Communicate clearly and professionally with clients, officers, vendors, providers, guards, and internal departments regarding requests, issue resolution timelines, operational updates, and service outcomes.
  • Collaborate with vendors, provider partners, and internal departments to resolve officer and guard related concerns and maintain positive working relationships that support operational success.
  • Partner with vendors, provider partners, and internal departments to resolve officer and guard-related concerns while maintaining collaborative relationships that support operational success and service continuity.
  • Utilize multiple software platforms, reporting systems, and online tools to perform analysis, track performance metrics, and complete operational tasks effectively.
  • Assist leadership with onboarding, training coordination, schedule management, policy reinforcement, and execution of departmental initiatives and operational priorities.
  • Execute all assigned tasks, responsibilities, and additional duties as directed with integrity and efficiency.
Qualifications & Experience
  • High School Diploma or GED required, associate or bachelor's degree in business, criminal justice, or related field preferred.
  • Minimum of one (1) year of team leadership experience in logistics, scheduling, dispatch, or a similarly fast-paced operational environment required.
  • Assesses risk quickly while balancing policy adherence with situational discretion.
  • Maintains clarity, focus, and composure under pressure.
  • Demonstrates unwavering honesty and accountability.
  • Communicates clearly, confidently, and effectively both Client facing and internally.
  • Strong analytical and problem-solving skills.
  • Process driven, detailed oriented and highly organized.
  • Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and with appropriate urgency.
Why You'll Love Working With Us
At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:
  • Purpose Driven Work - Every role contributes to building smarter, more secure environments
  • Growth Opportunities - Mentorship, cross functional projects, and career development
  • Collaborative Culture - Open communication, respect, and team first thinking
  • People First Values - Inclusive culture and generous employee support
Benefits Include:
  • Competitive compensation
  • Health, Vision, Dental, and Life Insurance
  • Employee Assistance Program
  • FSA / HSA
  • 401(k) with employer contribution
  • Excellent Paid Time Off (24 days)
  • Collaborative work environment (and great coffee!)

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing).
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.

What Protos Security employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply